Gain a deeper understanding of Dynatrace terminology and concepts.
A performance-measurement standard that shows the relationship between recorded performance measurements and real-user satisfaction. Apdex offers a uniform means of measuring how well performance meets user expectations. For full details on the Apdex standard, please visit Apdex.org. In the context of Dynatrace, Apdex is used to give you a quick and easy rating that you can use to evaluate the satisfaction of your application's end users. Apdex ratings in Dynatrace are based on application-specific thresholds. An Apdex measurement rating of
1 equates to perfect performance. An Apdex rating below
0.5 equates to poor performance. For more details about how Apdex is applied in Dynatrace, see Apdex ratings
A web application consists of web pages that are served by web servers and web containers, for example Tomcat. A web or mobile application is built upon services that process requests like web requests, web service calls, and messaging. Within Dynatrace, the term application refers to the front-end part that you can access via a browser or a mobile app.
Dynatrace monitors all of your application's services, processes, and infrastructure. By evaluating all components collectively, Dynatrace pinpoints exactly how each service contributes to the performance of your application. For example, in Java monitoring, the host, JVM, and processes are seen as a whole.
Dynatrace monitors all the individual components that applications are built upon: web requests, database requests, processes, services, and more. It's these individual components working together that collectively deliver what your end users view as a complete application. Dynatrace identifies and tracks each of these individual application components at a highly granular level. Dynatrace doesn't simply identify that a service is running on a server in a process but rather identifies all the details of these components. For example, Dynatrace can show you which of your web services is running on your Tomcat application server and how your Tomcat server's performance is affected by its host, or even your VMware vCenter server. In this way, Dynatrace gives you insight into the performance of your unique application stack, including all its components and connections.
A Dynatrace feature that enables you to detect, visualize, analyze, monitor, and remediate open-source and third-party vulnerabilities in production and pre-production environments at runtime.
A means of licensing Dynatrace Application Security. The number of Application Security units that an environment consumes is based on the amount of RAM that a monitored server has and the number of hours that those Application Security units are monitored.
A simulated user visit that monitors your application’s business critical workflows. Use the Dynatrace recorder to record an exact sequence of clicks and user input that you're interested in monitoring for availability and performance. Once you’ve captured the mouse clicks and additional user actions that you want your browser clickpath to include, your synthetic monitor runs automatically at regular intervals to test your site’s availability and functionality.
The equivalent of a simulated user visiting your application using a modern web browser. Synthetic single-URL browser monitors can be configured to run from any of our global or private locations at a frequency of up to once every five minutes. Browser monitors alert you when your application is inaccessible from the Internet or when baseline performance degrades significantly.
A Dynatrace component that provides secure and reliable communication with cloud-based Dynatrace cluster nodes. It is downloaded from your Dynatrace Managed cluster and installed within your infrastructure. Similar to a proxy, ActiveGate reduces bandwidth requirements by encrypting and compressing network communication. It also provides monitoring of virtual infrastructure. Stopping or disabling ActiveGate reduces the monitoring capabilities of hosts that use a Cluster ActiveGate to communicate with Dynatrace clusters.
The web-based user interface that manages a single Dynatrace Managed cluster. The CMC allows you to:
- View the deployment status and configure your Dynatrace Managed cluster.
- Manage cluster nodes and ActiveGates.
- Manage your monitoring environments.
- Create user accounts and groups.
- View licensing information and consumption status.
- View audit log and cluster events.
Determining the root causes of a process crash. Dynatrace accelerates crash analysis by providing a process crash entry for each affected process and monitored host. Details available for crash analysis may include a native core dump, a Java core dump, or an abnormal program exit due to exceptions. Dynatrace also provides access to additional crash artifacts, such as
hs_err_pid files for Java crashes, text files providing Linux and Windows core dump analysis, and files containing the
Node.js exceptions that are potentially responsible for crashes.
A centralized location for securely storing and managing credentials used for authentication and authorization in synthetic monitors. Supported credential types are username/password pairs, certificates, and tokens. Credentials are stored in Advanced Encryption Standard–encrypted form (AES-256). Access to the data is encrypted using TLS 1.2.
The credential vault is accessible from the navigation menu at Settings > Web and mobile monitoring > Credential vault.
From the perspective of Dynatrace Smartscape environment-topology mapping, a data center is either:
- A grouping of virtual machines running in an Amazon cloud instance. Dynatrace maps Availability Zones to your data center.
- Or a set of vCenter-based virtual hosts that transmit data to Dynatrace via a single ActiveGate. You may have multiple vCenter servers or standalone ESXi hosts associated with a single data center.
Each virtual host within a data center must have Dynatrace OneAgent installed on it. You'll see at least one data center in Smartscape view if you have an ActiveGate installed. If you don't have an ActiveGate in your environment, Smartscape can't create a data center for your topology map.
Note that Dynatrace provides real-world geographic location details for data centers—look for data center location details in Smartscape and on Host pages (in the Properties pane).
Dynatrace AI causation engine that analyzes all the relationships and dependencies within complex IT environments to provide answers, not just data. Davis tells you when there is a problem, the business impact of the problem, and the root cause of the problem so that you can fix it quickly, including automated remediation through integration with your CI/CD tools.
Davis Assistant is the conversational interface for Dynatrace that enables you to ask common performance-related questions in chat applications and voice-enabled devices. Davis Assistant enables you to easily gain actionable insights into your Dynatrace monitoring data using natural language responses and chart visualizations. Supported chat applications and devices include Amazon Alexa, Google Assistant, Slack, and Microsoft Teams.
Certain Dynatrace capabilities (for example, custom metric-ingestion, Log Monitoring, and event ingestion) are licensed and consumed based on a type of "currency" called Davis data units. You license a certain volume of DDUs and your available quota is consumed over time based on the amount of monitoring that your environment consumes.
Digital Experience Monitoring (DEM) extends Application Performance Monitoring (APM) by including the outside-in perspective to ensure applications and services are available, functional, and performant across all channels of the digital customer experience in real time. Monitoring tools combine application performance data, real user behavior, synthetic monitoring, and deeper experience insights like session replays, to pinpoint digital experience issues and understand the precise impact to business KPIs.
Dynatrace Synthetic Monitoring, Real User Monitoring, and Session Replay capabilities are licensed and consumed based on Digital Experience Monitoring units, otherwise known as DEM units. The amount of DEM units you need depends on how many Synthetic monitors you want to run and how many user sessions you need to monitor.
A "cluster" is a group of connected computers that work together to perform tasks. A Dynatrace Cluster contains one or more cluster nodes that are set up using the Dynatrace Managed installer. After successful installation, each Dynatrace Managed cluster node runs a Dynatrace Server, an ActiveGate, and one instance of Cassandra, Elasticsearch, and NGINX. Each Dynatrace Cluster also provides a web-based management interface called a Cluster Management Console.
An ActiveGate that is bound to your environment, and thus only handles traffic from OneAgent instances that belong to the same environment as the ActiveGate. An Environment ActiveGate is downloaded from your Dynatrace environment and installed within your infrastructure.
An Environment ActiveGate only handles traffic from OneAgent, not from other ActiveGates. An Environment ActiveGate can communicate to a Dynatrace server either directly or via a Cluster ActiveGate.
A Smartscape visualization of the hosts, processes, services, applications, and data centers in your Dynatrace monitoring environment and the relationships between those entities.
With no manual configuration, Smartscape auto-discovers all the components and dependencies of your entire technology stack end-to-end and visualizes them in an easy to understand environment topology map.
A manual action performed on a server in your environment. Events are reported by Dynatrace and, where applicable, correlated with detected problems. Examples of events include machine reboots, system shutdowns, process restarts, and new code deployments. Any manual action you perform on a server is an event, even if it's a regularly scheduled event.
Any service called by your application or another service that isn't directly monitored by Dynatrace OneAgent is considered to be an external service. Dynatrace maintains awareness of external services when they send or receive requests from your monitored services and applications. Dynatrace doesn't however receive performance data related to external services. An exception to this rule is database services. If you have Dynatrace OneAgent installed on a machine from which JDBC calls are sent to your database, Dynatrace will provide a full spectrum of performance analysis related to the called database service (even when Dynatrace OneAgent isn't installed on the database server machine itself).
The size of a host for licensing purposes (based on the amount of RAM provided by a host). We use the amount of RAM on a monitored server as a measuring stick to determine the size of a host (i.e., how many host units it comprises). The advantage of this approach is its simplicity—we don’t take technology-specific factors into consideration (for example, the number of JVMs or the number of microservices that are hosted on a server). It doesn't matter if a host is .NET-based, Java-based, or something else. You can have 10 JVMs or 1,000 JVMs; such factors don't affect the amount of monitoring that an environment consumes.
For full details, see How to calculate monitoring consumption.
Represents the consumption of a host unit over a time period. 1 host unit hour equates to 1 host unit being consumed for 1 hour. A host with 16 GB of RAM (i.e., 1 host unit) running for a full day consumes 24 host unit hours.
For full details, see How to calculate monitoring consumption.
A type of synthetic monitor comprising simple HTTP requests to check the availability of your API endpoints or perform simple HTTP checks for single-resource availability. As with browser monitors, HTTP monitors run automatically at regular intervals from our global public or private locations. HTTP monitors executed by an ActiveGate from a private Synthetic location can be used to check the availability of your internal resources that are inaccessible from outside your network.
This Dynatrace multidimensional visual interface lets you analyze multiple dimensions of the top three findings of your application's usage. With Hyperlyzer, you can see details on where your users are located, what browser versions they're using, their operating systems, and the number of different user actions your application has received. The Hyperlyzer wheel interface enables you to quickly focus on specific dimensions of interest.
Hyperlyzer data is based on detection rules, which can be configured separately for each application.
Key requests are requests that need special attention, either because they're a critical measure of the success of your business (for example, a login request or a shopping-cart checkout request) or because they provide vital technical functionality that your application relies on.
For more information, see Monitor key requests.
Key performance metrics enable you to define performance goals that best fit the variable needs of each application you monitor via RUM or Synthetic Monitoring. For RUM web applications and Synthetic browser monitors, you can select a different key performance metric for load actions, XHR actions, and any custom actions. Visually complete is set as the default key performance metric for load and XHR actions.
For situations where you want to tailor the key performance metric used for different features in one web application, you can select a different key performance metric for the application's different key user actions.
The intelligent evaluation of data-logging records that are produced by network devices, operating systems, applications, and other intelligent or programmable devices.
Dynatrace Log Monitoring provides direct access to the log content of all your system's mission-critical processes and enables you to quickly search for specific log messages. You can filter log content based on keywords or analysis timeframe, and even analyze multiple log files simultaneously—even when log files are stored across multiple hosts.
Most significantly, Dynatrace artificial intelligence automatically correlates relevant log messages with any problems that are detected in your environment. Any relevant log messages associated with a problem are factored into that problem's root-cause analysis.
Management zones are a powerful information-partitioning mechanism that promote collaboration and the sharing of relevant data in your Dynatrace environment while simultaneously ensuring secure access control.
Each customizable management zone comprises a set of monitored entities or dimensional data (such as metrics) in your environment defined by rules based on the Dynatrace tagging engine and other criteria. Access to a management zone is controlled by user and group permissions.
Management zones may overlap, just as team responsibilities often overlap. Users may be granted access to entire environments, a specific management zone, or a subset of related management zones.
A merged service is a service that aggregates multiple web-request services of the same process group that perform identical functions across separate cluster nodes. Service merging is available only for web-request services that perform the same function within the same process group, and so are effectively identical from a performance-monitoring perspective. A merged service appears in Dynatrace as a single service that contains all the data of all aggregated services.
Say you have an Apache web server with several virtual host definitions (for example,
dynatrace.pl). From the Apache perspective, these are independent virtual hosts. Dynatrace therefore detects them as separate services. For your monitoring purposes however, you might want to view these services as a single merged service called
Dynatrace web page.
Dynatrace automatically identifies mergeable services for you and displays them on the Merged service monitoring page (Settings > Server-side service monitoring > Merged service monitoring). Only services included in this list can be merged.
For more information, see Merged services.
A measurement of the amount of processing work a computer can perform in one hour. Monitoring of OneAgent code modules that run on IBM z/OS (CICS, IMS, and Java) is based on the licensing and consumption of MSUs, not host units.
The proactive support for Dynatrace Managed that automatically solves many common maintenance and support challenges for you. Mission Control's proactive support provides fully automated management capabilities that keep Dynatrace Server secure, reliable, and up-to-date—all while saving you from administrative tasks like upgrades and troubleshooting.
A dedicated 24x7 support team proactively handles health checks, scaling verification, upgrades, and any troubleshooting when you run into problems. This includes:
- Analyzing hardware utilization and alerting you if you need more resources.
- Addressing problems or incompatibilities with your Dynatrace Server—so you don’t need to track and react to system events.
- Optimizing your Dynatrace Managed settings to ensure optimum performance and stability.
- Collecting the required log files for problem resolution.
See How does Mission Control pro-active support work? for more information.
A host that communicates with monitored hosts in your environment, but doesn't itself have Dynatrace OneAgent installed on it. It's recommended that you install Dynatrace OneAgent on all monitoring candidates to gain full visibility and complete monitoring capabilities.
In Smartscape, a candidate is visualized with dashed circles and a generic host icon. Candidates are shown linked to relevant data centers. Each monitoring candidate is also listed on the Hosts page, within the Unmonitored category.
Any inactive monitoring candidates (those that haven't communicated with a host for more than two hours) aren't included in Smartscape or listed on the Hosts page.
Includes all the dashboards, charts, reports, and other tools that Dynatrace makes available for the analysis of your application or applications. A monitoring environment is analogous to an analysis server that provides all your Dynatrace application-performance analysis functionality.
You can set up multiple monitoring environments to group related entities for discrete analysis. For example, you might set up one monitoring environment to monitor and analyze the performance of your production clusters. You might set up a second environment that's dedicated to the performance of your developers' machines and a third environment for your staging servers. How you segment your monitoring environments is entirely up to you.
There are a number of variables (or dimensions) that affect application performance—most notably, geographic region, OS, browser, connection type, and user actions. These are the five dimensions that Dynatrace uses to evaluate application health. Each subset of cohorts is subject to a unique set of these variables so Dynatrace measures the health of and reports on each of these user segments separately.
The Multidimensional analysis view enables you to analyze web requests of your services with fine-tuned filtering, so you can focus your analysis on the dimensions that matter most. This view is easily configurable and serves as a convenient entry point for in-depth analysis of your services.
For more information, see Multidimensional analysis.
Dynatrace OneAgent monitors the performance of the hosts in your application-deployment environment, along with all related processes. Based on your environment settings, Dynatrace OneAgent enables detailed performance monitoring and real user monitoring of your applications and their services. Changes to your applications, as well as infrastructure and performance problems, are reported to Dynatrace for performance monitoring.
With OneAgent DaemonSet, you can set up OneAgent on Kubernetes manually. DaemonSet is a feature that ensures that if a copy of a pod on a node dies, the copy is recreated, and if nodes are added to the cluster, copies of the pod are added as well.
With OneAgent log module (OneAgent platform and capability support matrix), you can set up OneAgent to ingest and process log data. Once enabled, OneAgent log module collects log data and streams it to Dynatrace to be analyzed by Dynatrace Log Monitoring feature. You can use a command line (OneAgent configuration via command-line interface) to see if the log monitoring module is enabled on your OneAgent.
Dynatrace mobile app support for Android. Use the Dynatrace Android Gradle plugin to set up user experience monitoring for your Android application project, which automatically adds OneAgent to your app and auto-instruments it without modifying the source code. OneAgent for Android lets you track visitors, actions, and PurePaths that are triggered by your Android app.
OneAgent for Android is synonymous with "Mobile agent" in AppMon. See Mobile UEM in AppMon documentation for details.
Dynatrace's mobile app support for iOS, which lets you track user behavior on mobile web pages. OneAgent for iOS helps you identify mobile user experience problems before they affect your users. It also lets you receive business analytics data like the geographic distribution of your web page visitors and average session duration.
Dynatrace lets you set up OneAgent for iOS with CocoaPods or Carthage, or you can set it up manually through Dynatrace to enable UEM monitoring for iOS apps.
OneAgent for iOS is synonymous with "Mobile agent" in AppMon. See Mobile UEM in AppMon documentation for details.
"oneagentmon device" appears in your Windows system during Dynatrace OneAgent installation. It's used by Dynatrace for deep process monitoring. It works like a monitoring driver and allows Dynatrace OneAgent to add its own library between the operating system and the processes it's monitoring.
A special device that appears in your Windows system during Dynatrace OneAgent installation. It's indispensable for deep monitoring purposes, as it allows Dynatrace OneAgent to add its own library between the system and the monitored processes.
A service detected on the calling side by Dynatrace for which code-level visibility isn't available.
Dynatrace can detect requests of opaque services and identify which processes they're processed by, but Dynatrace can't monitor opaque services directly.
Evaluating traffic and load anomalies carries different assumptions than evaluating performance anomalies. Dynatrace uses a range of measures and methodologies to identify performance anomalies that affect customer experience and therefore require your attention. However, traffic and load anomalies are based on daily, seasonal, and business-cycle related patterns driven by an application's business model, related marketing efforts, and sociological factors. These are fairly predictable cycles that impact traffic and load as customers use your application. Examples of predictable cycles include weekends/workweeks, workday/evening hours, and customer activity occurring on an annual cycle, such as Black Friday. Because of this, Dynatrace uses a prediction-based methodology approach to detect abnormalities in application traffic and service load.
A logical grouping of information in Dynatrace that includes the AI-driven analysis, environmental context, root cause analysis, and other details provided for one or more incidents in your environment. Problems can express themselves in your environment as performance degradations, improper functionality, or lack of availability. A problem can be the result of a single "event" or multiple events.
A process is an instance of an executed computer program. Processes serve as containers that host services. When you look at processes you see topology information, whereas services give you code-level insight. For example, you might have a Tomcat process that hosts a web application in the form of a server-side service. While processes are host-centric—associated with a single machine in your environment—services are request-centric and therefore typically span across multiple machines in a data center.
A logical cluster of processes that belong to the same application or deployment unit and perform the same function across multiple hosts. Process groups are key building blocks of most modern web-based applications.
An assessment of process health based on response-time metrics that measure how long it takes to react to requests from other processes or clients (regardless of resource consumption).
Dynatrace measures process responsiveness on the TCP level, so a process responsiveness metric is available for any process that accepts TCP requests (for example, listening on an open port) and responds to TCP requests. Typical examples are web server processes, proxy server processes, and SQL server processes. This metric is always measurable. No process restarts or special instrumentation are required.
Dynatrace Real User Monitoring analyzes the experience that your customers have while interacting with your application. Real User Monitoring is a combination of web analytics and performance measurements that build a picture of how well your customer-facing components perform.
The time it takes for a service to execute and complete a task.
The Dynatrace AI-driven process for understanding why detected problems occurred, along with guidance for resolving the underlying causes of problems.
Dynatrace identifies performance problems before your customers are affected by them and prioritizes problems based on customer impact, providing instant insight into problem severity and user experience impact. When Dynatrace discovers performance problems, it provides you with a single problem notification that identifies the root cause of the problem so you don’t have to manually interpret dozens of data sources to figure out what needs to be fixed.
Because performance problems are seldom isolated events (they're usually symptoms of larger issues), Dynatrace artificial intelligence can analyze up to billions of events that occur within your IT environment to help you address the causes of problems, not the symptoms. Dynatrace root cause analysis also streamlines bug fixing through deep-dive analysis into source code and database statements, letting you cut down mean time to repair by 90% or more.
Web and mobile applications are built upon services that process requests like web requests, web service calls, and messaging. For example, the web requests that are sent to a specific Tomcat server are an example of a server-side service. Such services can take the form of web services, web containers, database requests, custom services, and more. Services may in turn call other services such as web services, remote services, and databases services.
Processes are essentially containers that host services. When you look at processes you are looking at topology information, whereas services can provide code-level insights. For example, you might have a Tomcat process that hosts a web application in the form of a server-side service. While processes are host-centric—associated with a single machine in your environment—services are request-centric and therefore typically span across multiple machines in a data center.
Server-side code executed within a process group.
A visualization of all the services that send requests to a specific back-end service. More than just showing which services directly call a specific back-end service, Service backtrace shows you the sequence of service calls that leads up to each request, all the way back up to the browser click that triggered the sequence of calls.
An easy-to-read report that summarizes the monitoring insights that Dynatrace has compiled over the past week. Service quality reports are structured in such a way that even non-technical team members can understand them. Reports calculate how well your monitored components perform and provides scores for the following areas:
- Overall environment
Service quality reports give you insights into hot spots in your environment and make it easy to share insights with others.
Dynatrace Session Replay is a powerful tool that you can use to capture and visually replay user sessions. You can record all interactions that customers have with your application and replay each click and action in a movie-like experience, allowing you to recapture the complete digital experience of every user and understand the exact user actions that led to errors, resolve complaints, and conduct usability analysis.
Session Replay settings enable you to protect confidential user data by leveraging data masking rules and permission controls for playing back recorded user sessions.
Using proprietary Smartscape technology, Dynatrace is able to automatically discover your entire application stack, from the data centers, hosts, and processes that comprise your infrastructure and network, through the services that comprise your applications, and extending all the way up to your applications. Dynatrace even discovers and maps all of the dependencies of these components, in real time. Dynatrace then presents its findings to you in an interactive Smartscape topology map. You can click anywhere within a Smartscape visualization to view performance statistics for each discovered entity in your environment.
Dynatrace global cloud-based public Synthetic Monitoring locations support both browser and HTTP monitors. You can also create private Synthetic locations within your own network infrastructure hosted on Synthetic-enabled ActiveGates. Private Synthetic locations support browser and HTTP monitors and enable you to monitor internal as well as external resources.
Application availability and performance can be experienced differently by different customers around the world at any given time. Dynatrace Synthetic Monitoring makes it easy for you to monitor application availability and performance as your customers experience it, around the world and around the clock. Synthetic monitoring proactively simulates user visits even when no users are currently visiting your site. Synthetic monitoring provides 24x7 global visibility into your web applications by driving real web browser sessions with full HTML5/Ajax support.
The analysis timeframe selection tool that's in the upper-right corner of all Dynatrace pages and views. The timeframe selector enables you to filter monitoring data down to a specific time range. Previous and Next buttons enable you to move forward and backward in time based on pre-defined increments (
1 week, etc.). Selected timeframes remain persistent even when you move between pages and views.
Actions your customers perform within your application. User actions equate to common user activities such as performing a search, viewing an account balance, viewing items in a shopping cart, or ordering a product. User actions vary based on the features of your application.
The duration of a user action is called action duration. This represents the time that the user must wait before they can proceed. So a low action duration is better than a high action duration. For more details, see What are user actions?.
One or more user actions that comprise an interaction between a user’s browser and your application. User sessions (aka, "user visits") end when the user’s browser closes or is inactive for 30 minutes. Note that bounced sessions (sessions with only a single action) don't count against your licensed session quota.
Dynatrace typically shows all the sessions of each individual user, even when those sessions are anonymous (non-authenticated users identified with browser cookies) or when a user tag has been edited or deleted. For mobile apps, Dynatrace identifies individual users based on the specific mobile device they use. For web applications, user identification is achieved by storing a persistent cookie within each user’s browser. Cookies enable Dynatrace to assign even anonymous user sessions to known users. As long as a user has logged into your application at least once, you can search for and identify that user, even when the user accesses your application within anonymous, unauthenticated sessions. This is particularly useful for analyzing periods of time when a user may not have been able to log into your application due to an issue with your authentication service.