Dynatrace ONE

"The fast response and quick handling has been a great experience! In our weekly coaching sessions we’ve been introduced to Best Practices that we didn’t even realize we needed to know."

Dynatrace One

Your unique Dynatrace ONE experience

Our team of highly skilled consultants deliver strategic guidance and leadership designed to drive innovation.

  • Live Chat

Always on Live Chat

In-product. Always on. There when you need it. Instant access to Dynatrace Product Specialists.

  • Dedicated expertise

Dedicated expertise

A designated Product Specialist & Customer Success Manager help you drive value from Dynatrace.

  • 24/7 support

24/7 support

Unparalleled response times and daily updates for Sev1 tickets. Giving you help and guidance when you need it.

  • Plan for success

Plan for success

Establish a blueprint for growth and track progress toward your goals with customized success plans.

Dynatrace ONE explained in 2 minutes

Accelerate adoption & engagement

Upgrade your experience with Dynatrace ONE Premium

Dynatrace ONE

  • Documentation & Community
  • Service Quality Reports
  • Live Chat 8/5 x business days

    Dynatrace SaaS SLA 99.5%

    Priority ticket handling

    Proactive engagement

    Direct access to R&D teams

    Customized Success Plan

    ...and many more

Dynatrace ONE

  • Documentation & Community
  • Service Quality Reports
  • 24x5x365 Live Chat
  • Dynatrace SaaS SLA 99.9%
  • Priority ticket handling
  • Proactive engagement
  • Direct access to R&D teams
  • Customized Success Plan

    ...and many more

Get proactive support with Dynatrace ONE Premium

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“A key characteristic of the Dynatrace ONE model is the colocation of the service staff with engineering, product and sales teams. This enables Dynatrace to be more agile and respond to customer needs in a much more integrated way, as the different business units work closely together.”
Gartner, SWOT: Dynatrace, Application Performance Monitoring, Worldwide, Federico De Silva and Charley Rich, 31 August 2018

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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Why Dynatrace

Thought leadership, blogs, and best practices. Enjoy.