Dynatrace ONE
"The fast response and quick handling has been a great experience! In our weekly coaching sessions we’ve been introduced to Best Practices that we didn’t even realize we needed to know."
Your unique Dynatrace ONE experience
Our team of highly skilled consultants deliver strategic guidance and leadership designed to drive innovation.
Always on Live Chat
In-product. Always on. There when you need it. Instant access to Dynatrace Product Specialists.
Dedicated expertise
A designated Product Specialist & Customer Success Manager help you drive value from Dynatrace.
24/7 support
Unparalleled response times and daily updates for Sev1 tickets. Giving you help and guidance when you need it.
Plan for success
Establish a blueprint for growth and track progress toward your goals with customized success plans.
Dynatrace ONE explained in 2 minutes
Accelerate adoption & engagement
Upgrade your experience with Dynatrace ONE Premium
Dynatrace ONE
- Documentation & Community
- Service Quality Reports
- Live Chat 8/5 x business days Dynatrace SaaS SLA 99.5% Priority ticket handling Proactive engagement Direct access to R&D teams Customized Success Plan ...and many more
Dynatrace ONE
Premium
- Documentation & Community
- Service Quality Reports
- 24x5x365 Live Chat
- Dynatrace SaaS SLA 99.9%
- Priority ticket handling
- Proactive engagement
- Direct access to R&D teams
- Customized Success Plan ...and many more
Gartner
“A key characteristic of the Dynatrace ONE model is the colocation of the service staff with engineering, product and sales teams. This enables Dynatrace to be more agile and respond to customer needs in a much more integrated way, as the different business units work closely together.”
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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