Dynatrace ONE

Transforming the customer experience ONE conversation at a time

Dynatrace experts are available to every customer, and will answer any question you have, when you have it, from the context of your Dynatrace environment…within minutes. We broke down the silos that exist in traditional support organizations and brought together Technical Product Specialists, Support Engineers, and Customer Success Managers. These teams are co-located with our R&D organization to provide the assistance you need, faster.

Dynatrace ONE Premium

Dynatrace ONE Premium delivers an ever more personalized and proactive customer experience with dedicated experts focused on your business success. Our team of highly skilled consultants deliver strategic guidance and leadership designed to drive innovation through weekly coaching sessions and continuous enablement.

Live in-product assistance

In-product. Always on. There when you need it. Instant access to Dynatrace Product Specialists.

Dedicated expertise

A designated Product Specialist & Customer Success Manager help you drive value from Dynatrace.

24/7 premium support

Unparalleled response times and continuous updates of support tickets. Giving you help and guidance when you need it.

Plan for success

Establish a blueprint for growth and track progress toward your goals with customized success plans.

Dynatrace ONE explained in 2 minutes

Dynatrace ONE is an industry leading customer support and enablement offering. Take a behind the scenes look at our team in action!

Dynatrace ONE


Dynatrace ONE Premium

Dynatrace ONE Premium even exceeds the quick, easy, and seamless support of Dynatrace ONE.

Dynatrace ONE Dynatrace ONE Premium
Onboarding & continued enablement
Dynatrace community & documentation Yes Yes
Digital onboarding & enablement Yes Yes
Dynatrace University education access Yes Yes
Dynatrace University teams Yes
Architectural planning & deployment checklist Yes
Health & progress visibility
Service Quality & Availability reports Yes Yes
Deployment & Product Adoption report, User Adoption report Yes
Expert review of Service Quality Report and Availability Report Yes
Customer product support
Dynatrace Mission Control 24/7 24/7
Dynatrace SaaS SLA 99.5% 99.9%
Technical Support access Yes Yes
Technical Support hours of operation 8/5 x business days 24/7 x 365
Support ticket response time
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Critical: 4 business hours
High: next business day
Medium: 2 business days
Low: 4 business days
Critical: 2 hours
High: 4 hours
Medium: next business day
Low: 4 business days
Priority ticket handling Yes
Communication methods Web, chat Web, chat, phone
Proactive engagement & analysis
Live in-product assistance Yes Yes
Prioritized chat availability 24/5 Yes
Customer success plan Self-guided Yes
Strategic business reviews Yes
Weekly on-boarding or coaching sessions Yes
Designated Customer Success Manager Yes
Designated Technical Product Specialist Yes

Get Dynatrace ONE Premium now

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The customer journey

From product Adoption to software delivery Acceleration and cloud operations Automation; our expertise helps you get the most out of our Dynatrace Platform.

  • Adopt


Engage with pro-active onboarding and support to adopt Dynatrace at hyperscale

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  • Accelerate


Collaborate with Dynatrace expertise to accelerate your software delivery

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  • Automate


Automate your software delivery and cloud operations with the Dynatrace Software Intelligence Platform

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