Dynatrace ONE

Always-on live chat, proactive technical support, & product onboarding

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Dynatrace ONE Premium

Dynatrace ONE Premium

  • 24/7 Premium support
  • Dedicated Product Specialists

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Quick Start Dynatrace

Dynatrace Services

  • Strategy and adoption
  • 200 experts worldwide

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Dynatrace University

Dynatrace University

  • Self-service enablement
  • Product certifications

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Get proactive support with Dynatrace One Premium

Dynatrace ONE Premium even exceeds the quick, easy, and seamless support of Dynatrace One:

  • Proactive engagement & analysis by designated experts
  • Always on live chat and improved response times
  • Direct access to Dynatrace Architects and R&D teams

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Dynatrace ONE Dynatrace ONE Premium
Digital onboarding & enablement
Customer Support Center access
Hours of operation 8/5 x business days 24/7 x 365
Live chat
Prioritized chat availability  
Designated Customer Success Manager  
Designated Product Specialists  

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Dynatrace Services

Our team of highly skilled consultants deliver strategic guidance and leadership designed to drive innovation.

Whether you're working onsite or remotely, Dynatrace Services has an offering designed for every stage of your Digital Performance Management journey.

Acceleration

Dynatrace Acceleration Services gets your team up and running quickly. Put our experts to work to help you drive your digital transformation.

  • Grow your deployment
  • Enable your team

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Acceleration Services

Conversion validation

Conversion

Accelerating your transformation from traditional monitoring to Dynatrace full-stack, AI-powered monitoring. Dynatrace Conversion monitoring takes you from "Gen2" monitoring to a modern monitoring platform.

  • Technical conversion to a best-in-class product
  • Culture changes required to drive innovation

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Business Insights

Strategic performance optimization to drive real business results.

  • Ongoing expertise to drive strategic performance optimization
  • Offload the detailed analysis and reporting needed to run your business

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Business Insights assessments

Cloud automation integration

Platform extensions

Weave Dynatrace into the fabric of your enterprise ecosystem. Dynatrace platform extensions extend the capabilities of Dynatrace OneAgent within your ecosystem.

  • ITSM products such as ServiceNow and Cherwell
  • 3rd party data sources such as DataPower and F5

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Transformation

Dynatrace experts help you discover new use-cases and apply best practices to accelerate value from Dynatrace.

  • Discover new use-cases and employ best practices
  • Accelerate the value you get from Dynatrace

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Business Insights

Dynatrace University

Education

eLearning

Our self-paced e-learning is designed to get you started with Dynatrace. Learn at your own speed. Dynatrace University is available 24/7—whenever you need it.

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Instructor-led training

Led by Dynatrace certified consultants. Learn through hands-on labs and knowledge checks that ensure your understanding of key capabilities and topics.

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Certifications

Prove that you're a true Dynatrace champion within your organization! Dynatrace offers product certifications at the Associate, Professional, and Master levels.

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Go to Dynatrace University

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What can we help you with?

Discover support options, access our communities, and contact our technical experts.

Dynatrace module support

Classic product support

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