Dynatrace ONE
Always-on live chat, proactive technical support, & product onboarding
Get proactive support with Dynatrace One Premium
Dynatrace ONE Premium even exceeds the quick, easy, and seamless support of Dynatrace One:
- Proactive engagement & analysis by designated experts
- Always on live chat and improved response times
- Direct access to Dynatrace Architects and R&D teams
| Dynatrace ONE | Dynatrace ONE Premium | |
|---|---|---|
| Digital onboarding & enablement | ||
| Customer Support Center access | ||
| Customer Support hours of operation | 8/5 x business days | 24/7 x 365 |
| Live chat | ||
| Prioritized chat availability 24/5 | ||
| Deployment & Product Adoption report, User Adoption report | ||
| Weekly on-boarding or coaching sessions | ||
| Designated Customer Success Manager | ||
| Designated Product Specialists |
Dynatrace Services
Our team of highly skilled consultants deliver strategic guidance and leadership designed to drive innovation.
Whether you're working onsite or remotely, Dynatrace Services has an offering designed for every stage of your Digital Performance Management journey.
Acceleration
Dynatrace Acceleration Services gets your team up and running quickly. Put our experts to work to help you drive your digital transformation.
- Grow your deployment
- Enable your team
Conversion
Accelerating your transformation from traditional monitoring to Dynatrace full-stack, AI-powered monitoring. Dynatrace Conversion monitoring takes you from "Gen2" monitoring to a modern monitoring platform.
- Technical conversion to a best-in-class product
- Culture changes required to drive innovation
Business Insights
Strategic performance optimization to drive real business results.
- Ongoing expertise to drive strategic performance optimization
- Offload the detailed analysis and reporting needed to run your business
Platform extensions
Weave Dynatrace into the fabric of your enterprise ecosystem. Dynatrace platform extensions extend the capabilities of Dynatrace OneAgent within your ecosystem.
- ITSM products such as ServiceNow and Cherwell
- 3rd party data sources such as DataPower and F5
Transformation
Dynatrace experts help you discover new use-cases and apply best practices to accelerate value from Dynatrace.
- Discover new use-cases and employ best practices
- Accelerate the value you get from Dynatrace
Dynatrace University
eLearning
Our self-paced e-learning is designed to get you started with Dynatrace. Learn at your own speed. Dynatrace University is available 24/7—whenever you need it.
Instructor-led training
Led by Dynatrace certified consultants. Learn through hands-on labs and knowledge checks that ensure your understanding of key capabilities and topics.
Certifications
Prove that you're a true Dynatrace champion within your organization! Dynatrace offers product certifications at the Associate, Professional, and Master levels.
Get Support
What can we help you with?
Discover support options, access our communities, and contact our technical experts.