Your source for the latest information about Dynatrace security practices, data-privacy settings built into our products, and operational state updates.
In-product privacy controls
Dynatrace products are built with security in mind from day 1 and undergo ongoing, rigorous security testing.
We offer best-in-class data protection and settings that protect your data and those of your organization's end users.
Dynatrace policies and products are compliant with GDPR privacy regulations.
Learn more about the data-privacy features and settings that Dynatrace provides to assist your organization in meeting its requirements.
Data-privacy settings for Real User Monitoring (RUM) & Log Analytics
Data-privacy settings for AppMon & User Experience Monitoring (UEM)
Data privacy settings for Data Center Real User Monitoring (Network Application Monitoring)
Our synthetic products don’t provide data-privacy settings as these products don’t collect or rely on sensitive end-user data
Dynatrace runs on the Amazon Web Services (AWS) cloud-computing service and benefits from Amazon’s secure, world-class data centers, which are certified for ISO 27001, PCI-DSS Level 1, and SOC 1 / SSAE-16.
Services & support
Dynatrace strives to provide the highest level of support for our customers at all times. For Dynatrace Managed, this is done via Mission Control, which ensures overall availability of the UI. For Dynatrace SaaS, we use commercially reasonable efforts to meet SLAs. For Dynatrace Support tickets, we offer competitive response times based on the level of urgency and required support.
Dynatrace SaaS operational state
Dynatrace clusters are hosted in secure data centers that feature best-in-class security systems. This enables Dynatrace to deliver optimal cluster-availability and performance while protecting the security of private data.
The Federal Risk and Authorization Management Program (FedRAMP) is a United States government program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. The program enables government agencies to quickly and securely adopt cloud-based by reducing the cost and time of risk management requirements. FedRAMP authorized solutions undergo a rigorous compliance assessment to ensure they meet and maintain the strict security and data management standards of government agencies. Dynatrace Software Intelligence Platform is FedRAMP Authorized by the General Services Administration FedRAMP PMO at a moderate impact level. This authorization facilitates the use of Dynatrace by U.S. federal government agencies requiring cloud-based services up to the moderate security impact level. Additional details are available on the FedRAMP marketplace.
General Data Protection Regulation (GDPR)
The European Union’s General Data Protection Regulation (GDPR) modernizes protections for personal data in response to an evolving technology landscape, increased globalization, and complex international data flows. GDPR privacy rights provide all EU citizens with increased control over their personal information, while holding the companies they interact with accountable for transparency, fairness, and accuracy in how they collect, store, use, and protect personal data.
See the links below for full details.