Our Leadership

Rick McConnell has been a successful technology executive for 30 years, establishing a reputation for scaling multibillion-dollar companies in competitive growth markets. Prior to joining Dynatrace in 2021, he was President at Akamai Technologies and General Manager of Akamai’s Security Technology Group, where he was responsible for growing the company’s security business from a few million dollars of revenue in 2011 to becoming a $1.3+ billion business. Prior to Akamai, Rick served in several senior executive positions at Cisco Systems and was part of the early leadership team that built Cisco’s multibillion-dollar Communications and Collaboration business. He joined Cisco in 2004 when the company acquired Latitude Communications, a provider of fully integrated voice and Web conferencing solutions, where he had served as President and CEO. Rick holds an MBA and a B.A. in Quantitative Economics, both from Stanford University.

Jim is a senior executive with over 30 years of experience in market-leading technology companies. He has built and scaled global finance organizations, implemented major strategic programs, and improved business performance. At Dynatrace, Jim oversees all aspects of finance, including accounting, risk and compliance, tax, treasury, investor relations, corporate development, along with real estate and IT. Prior to joining Dynatrace, Jim served as executive vice president and CFO at Akamai Technologies, a global cloud services and cybersecurity leader. Jim has an MBA from Clark University and a B.S. in Finance from Bentley College.

Nicole oversees all legal and regulatory matters for Dynatrace’s operations worldwide and is responsible for driving the global Environmental, Social, and Governance (ESG) program. She brings over 20 years of broad legal practice, encompassing direct experience with and exposure to all major legal disciplines, including as a partner at Goodwin Procter and, most recently, as Deputy General Counsel and Chief ESG Officer at Akamai Technologies. Nicole holds a J.D. from the University of Virginia School of Law and a B.A. from Boston College.

Bernd is responsible for Dynatrace’s global product vision and platform, overseeing technology, delivery, and user experience. An entrepreneur with more than 15 years of engineering leadership experience, Dynatrace is Bernd’s third successful venture. He is a named inventor on 20 Dynatrace patents used in PurePath®️, Smartscape®️, DEM, and other technologies that position Dynatrace on the leading edge of the observability and security domain. Always driven by what’s just over the horizon, Bernd is taking Dynatrace into a brilliant future. He studied at Johannes Kepler University of Linz. He draws from his experience to advise startup companies, speak at entrepreneurial events, and support academic technology research.

Laura is responsible for Dynatrace’s global marketing organization. With more than three decades of marketing and communications expertise, she plays a pivotal role in creating, optimizing, and personalizing the end-to-end customer experience. Before joining Dynatrace, she worked for iconic technology brands, including Citrix, Github, and most recently, as SVP and CMO at VMware. Laura holds a B.A. in Communications from San Diego State University. As an advocate for women in technology, she has served as a mentor as well as an executive sponsor for women's employee resource groups.

Colleen spearheads transformative business initiatives at Dynatrace, delivering impactful results by translating strategy into actionable operational objectives that meet Dynatraces’ current and future needs. With over 20 years of high-tech operations experience, she excels at building and managing high-performing global teams while guiding organizations through people, process, and technology changes. Before joining Dynatrace, she served as Vice President of Strategy and Operations at Akamai Technologies, where she identified strategic areas and built the operational structure and key processes needed to help the company scale from $1B to nearly $3.5B in revenue. Additionally, she ran sizable teams in product operations, sales operations, and program management. Colleen earned her B.S. in Mechanical Engineering from Lafayette College.

Steve is an experienced executive with over 25 years of experience in customer success and operations with a strong background in technology and service management. At Dynatrace, he leads our customer success organization, a team of technical support and professional services experts, account managers, architects, and engineers focused on customers’ adoption, deployment, and use of our leading AI-powered observability platform. Prior to joining Dynatrace, Steve served as Chief Customer Success Officer at Zscaler. Previously, Steve ran Customer Support and Operations and served as Chief Information Officer at CrowdStrike, was Chief Information Officer at Splunk, and directed service supply chain operations and technical services for Cloud and SaaS products at Cisco. Steve holds a Bachelor of Arts in Economics from Yale University.

Sue is responsible for driving Dynatrace talent strategies and a workplace culture that fosters innovation, authenticity, and inclusiveness. She has deep experience defining and creating destination workplaces focusing on all facets of the employee experience on a global scale. Prior to Dynatrace, she served as the Chief Human Resources Officer (CHRO) for cloud communications leader, Vonage. In this role, she led an organizational and cultural transformation establishing Vonage as a highly desirable company to work for and instituting programs and services to support the company’s rapid global expansion. Prior to joining Vonage, Sue was CHRO at Presidio, Inc. Sue has an MBA from Drexel University and a B.S. in Environmental Economics from Rutgers University.

Steve is responsible for Dynatrace’s product strategy and its application. With over 20 years of experience delivering innovative solutions, he brings a relentless customer focus to the company’s products and drives scaling efforts alongside Dynatrace’s solution and customer-facing teams. Prior to joining Dynatrace, Steve held management positions in technical sales and engineering. Steve has a B.A. in Economics from Kalamazoo College.

Dan oversees Dynatrace’s go-to-market strategies and revenue generation activities. He brings over 30 years of leadership and expertise in sales, client relationship development, and business management. Prior to joining Dynatrace in 2023, Dan held several leadership positions at VMware, including SVP, Global Accounts, and later, SVP and General Manager, Americas. He has also held leadership positions at Dell EMC and ADP. Dan studied at Buffalo State University in New York.