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Our Leadership

Meet our team

Rick McConnell

Chief Executive Officer

Rick McConnell has been a successful technology executive for 30 years, establishing a reputation for scaling multibillion-dollar companies in competitive growth markets. He joined Dynatrace as Chief Executive Officer in December 2021. Prior to Dynatrace, he was President at Akamai Technologies and General Manager of Akamai’s Security Technology Group, where he was responsible for growing the company’s security business from a few million dollars of revenue in 2011 to becoming a $1.3+ billion business. Prior to Akamai, he was part of the early leadership team that built Cisco’s multibillion-dollar Communications and Collaboration business and served in several senior executive positions at Cisco Systems. He joined Cisco in 2004 when the company acquired Latitude Communications, a provider of fully integrated voice and Web conferencing solutions, where he had served as President and Chief Executive Officer.

Rick is married and the father of three children. He lives in Mountain View, CA, and is a passionate runner and cyclist. He holds a BA degree in Quantitative Economics and an MBA degree, both from Stanford University.

Rick McConnell

Alicia Allen

SVP, Global Controller and Chief Accounting Officer

A passion for transformation and working with the best team on the planet are what drives Alicia every day at Dynatrace! She joined the company in 2018 after more than 20 years in automotive supply and public accounting. After serving as Chief Accounting Officer for TI Fluid Systems plc and assisting in their listing on the London Stock Exchange, she couldn’t resist doing it again with the twist of tackling a new industry. Alicia also held the role of Vice President, Corporate Controller and Chief Accounting Officer at International Automotive Components Group prior to joining TI Fluid Systems plc. Alicia holds a Bachelor of Business Administration from the University of Michigan and is based in our Detroit office. In her free time, she loves to travel with her family. She also enjoys skiing, kayaking and pretty much any other outdoor activity.

Alicia Allen

Kevin Burns

Chief Financial Officer

With over 20 years of international business and financial management experience, Kevin has a successful track record managing companies through growth and innovation with his extensive knowledge of both the public and private equity sectors. Most recently, Kevin was President, CFO and COO at iCAD, Inc., a healthcare technology company. He earned his Bachelor of Science and Master's degrees from Babson College. Outside of work Kevin enjoys spending time traveling with his family and coaching youth sports.

Kevin Burns

Bernd Greifeneder

SVP, Chief Technology Officer and Founder

Always driven by what’s just over the horizon, Bernd is taking Dynatrace solutions into a brilliant future. He’s a serial entrepreneur, Dynatrace being his third successful venture. With more than 15 years of engineering leadership under his belt, Bernd is a named inventor on 20 Dynatrace patents used in PurePath®, SmartScape®, DEM and other technologies that drive the Dynatrace® software intelligence platform. He believes in paying his experience forward so, in his spare time, he advises startup companies, speaks at entrepreneurial events and supports academic technology research. An adventurous spirit, Bernd prefers alpine or oceanic adventures to relaxing on a beach. He applies the same drive and determination to keeping Dynatrace on the leading edge of Software Intelligence.

Bernd Greifeneder

Colleen Kozak

VP, Strategic Programs and Chief of Staff to the CEO

With over 20 years of high-tech operations experience, Colleen has a successful track record building and managing high-performing global teams and guiding organizations through people, process, and technology changes. Most recently, she was Vice President of Strategy and Operations at Akamai Technologies, where she identified strategic areas and built the operational structure and key processes needed to help the company scale from $1B to nearly $3.5B in revenue. Additionally, she ran sizable teams in product operations, sales operations, and program management. She earned her BS degree in Mechanical Engineering from Lafayette College. Outside of work, Colleen enjoys spending time with her husband, three kids, and dog and enjoys running, hiking, and doing a variety of outdoor activities.

Colleen Kozak

Mike Maciag

Chief Marketing Officer

Mike is responsible for Dynatrace’s global marketing organization as our Chief Marketing Officer. A Silicon Valley native, Mike has a long history of building companies in enterprise software markets. He is passionate about developing markets, companies, and products that meet customer’s needs. Prior to Dynatrace, he was SVP of Big Data Services at SAP which he joined through the successful sale of big data as a service pioneer, Altiscale. When not at Dynatrace, you can find Mike doing something outside, spending time with his family or preferably the two simultaneously. Mike holds an MBA from Northwestern University’s Kellogg School of Management and a BS from Santa Clara University.

Mike Maciag

Craig Newfield

SVP, General Counsel

With more than 25 years of software experience, Craig has served as General Counsel to seven technology companies, driving every type of transaction from global enterprise licenses to IPOs and numerous M&A deals. Responsible for all legal and regulatory affairs worldwide, Craig brings a nuanced, strategic approach to his role as counsel, business partner, teammate, leader and determined win-win negotiator. Craig earned his JD from Boston College and an MS from MIT's Sloan School. After work, Craig bikes home and enjoys long-distance backpacking, photography, and spending time with his family.

Craig Newfield

Stephen Pace

Chief Revenue Officer

Responsible for Dynatrace’s Global Sales and Partner Organization, Steve and his team have successfully expanded the Dynatrace platform to the world’s largest and most progressive organizations, across every major vertical, cloud provider, and solution provider. Steve’s approach, employing market-leading technology, and working closely with the customer providing insights and understanding their business objectives, is what leads to a successful customer experience and realized mutual value. Steve has a degree, with Honors, in Electrical Engineering from Pennsylvania State University and serves on the Customer Advisory Board at the College of Information Sciences and Technology at Penn State. Over his more than three decades in the software industry, he has held senior sales management positions with NetScout, IBM, Seagate, GeoTrust, Forcepoint, and Raytheon Cyber Products.

Stephen Pace

Susan Quackenbush

SVP, Chief People Officer

Sue is responsible for driving Dynatrace talent strategies and workplace culture that foster innovation, customer-centricity, and inclusiveness. She has deep experience across all facets of human resources on a global scale. Prior to Dynatrace, she served as the Chief Human Resources Officer (CHRO) for cloud communications leader, Vonage. In this role, she led an organizational and cultural transformation establishing Vonage as a destination place to work and instituting programs and services to support the company’s rapid global expansion. Prior to joining Vonage, Sue was CHRO at Presidio, Inc. Sue has an MBA from Drexel University and a BS in environmental economics from Rutgers University. When not working, Sue enjoys hanging out with her family and friends, finding new recipes to try and exploring the local farmer’s market on the weekends.

Susan Quackenbush

Matthias Dollentz-Scharer

​SVP, Chief Customer Officer

Matthias has a passion for creating unparalleled experiences for Dynatrace’s highly valuable customers, focusing on making them successful in achieving their business outcomes. He stepped into the role of Chief Customer Officer in 2022, taking responsibility for all aspects of our customer’s journey, including customer success, services, business insights, contract renewals, and technical support. Prior to this role, he served as SVP of Business Operations and launched the Dynatrace ONE customer experience service. Matthias joined Dynatrace in 2014 as a General Manager to help bring the Dynatrace platform to market. Matthias holds a master's degree in Business from the University of Linz and throughout his career has worked in various international management roles. A dedicated father of 4 girls, Matthias lives with his family in Austria and has been known to dive with whale sharks in the waters around Thailand.

Matthias Scharer

Steve Tack

SVP, Product Management

As SVP of Product Management Steve is responsible for product vision and go-to-market strategy at Dynatrace. Steve has a passion for delivering innovative solutions that help customers digitally transform and, with 20 years of software experience, he uses his market development expertise to bring a relentless customer focus to the company’s products. Prior to this role, Steve held management positions in technical sales and engineering. Outside of Dynatrace, Steve is an active volunteer and enjoys time cycling, coaching and spending time with his wife and two kids. Steve has a B.A. in Economics from Kalamazoo College.

Steve Tack