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Our Leadership

Meet our team

Rick McConnell

Chief Executive Officer

Rick McConnell has been a successful technology executive for 30 years, establishing a reputation for scaling multibillion-dollar companies in competitive growth markets. He joined Dynatrace as Chief Executive Officer in December 2021. Prior to Dynatrace, he was President at Akamai Technologies and General Manager of Akamai’s Security Technology Group, where he was responsible for growing the company’s security business from a few million dollars of revenue in 2011 to becoming a $1.3+ billion business. Prior to Akamai, he was part of the early leadership team that built Cisco’s multibillion-dollar Communications and Collaboration business and served in several senior executive positions at Cisco Systems. He joined Cisco in 2004 when the company acquired Latitude Communications, a provider of fully integrated voice and Web conferencing solutions, where he had served as President and Chief Executive Officer.

Rick is married and the father of three children. He lives in Mountain View, CA, and is a passionate runner and cyclist. He holds a BA degree in Quantitative Economics and an MBA degree, both from Stanford University.

Jim Benson

Chief Financial Officer

Jim is a senior executive with over 30 years of experience in market-leading technology companies. He has built and scaled global finance organizations, in addition to implementing major strategic programs and improving business performance. Most recently, Jim served as executive vice president and CFO at Akamai Technologies, a global cloud services and cybersecurity leader. He has an MBA from Clark University and a BS in Finance from Bentley College. Outside of work Jim enjoys golfing and recharging with family and friends.

Matthias Dollentz-Scharer

​Chief Customer Officer

Matthias has a passion for creating unparalleled experiences for Dynatrace’s highly valuable customers, focusing on making them successful in achieving their business outcomes. He stepped into the role of Chief Customer Officer in 2022, taking responsibility for all aspects of our customer’s journey, including customer success, services, business insights, contract renewals, and technical support. Prior to this role, he served as SVP of Business Operations and launched the Dynatrace ONE customer experience service. Matthias joined Dynatrace in 2014 as a General Manager to help bring the Dynatrace platform to market. Matthias holds a master's degree in Business from the University of Linz and throughout his career has worked in various international management roles. A dedicated father of 4 girls, Matthias lives with his family in Austria and has been known to dive with whale sharks in the waters around Thailand.

Nicole Fitzpatrick

Chief Legal Officer and Secretary

Nicole oversees all legal and regulatory matters for Dynatrace’s operations worldwide and is responsible for driving our global Environmental, Social, and Governance (ESG) program. She brings over 20 years of broad legal practice encompassing direct experience with and exposure to all major legal disciplines, including as a partner at Goodwin Procter and, most recently, as Deputy General Counsel and Chief ESG Officer at Akamai Technologies. Outside of work, Nicole volunteers with numerous philanthropic organizations, including in leadership roles with the Women’s Foundation of Boston and The Meadowbrook School. She also enjoys traveling with her family, running and a great cup of coffee. Nicole earned degrees from the University of Virginia School of Law and Boston College.

Bernd Greifeneder

Chief Technology Officer and Founder

Always driven by what’s just over the horizon, Bernd is taking Dynatrace solutions into a brilliant future. He’s a serial entrepreneur, Dynatrace being his third successful venture. With more than 15 years of engineering leadership under his belt, Bernd is a named inventor on 20 Dynatrace patents used in PurePath®, SmartScape®, DEM and other technologies that drive the Dynatrace® software intelligence platform. He believes in paying his experience forward so, in his spare time, he advises startup companies, speaks at entrepreneurial events and supports academic technology research. An adventurous spirit, Bernd prefers alpine or oceanic adventures to relaxing on a beach. He applies the same drive and determination to keeping Dynatrace on the leading edge of Software Intelligence.

Laura Heisman

Chief Marketing Officer

Laura is responsible for Dynatrace’s global marketing organization as our Chief Marketing Officer. With more than three decades of marketing and communications expertise, she plays a pivotal role in creating, optimizing, and personalizing the end-to-end experience for our customers. Previously, she has worked for iconic technology brands, including most recently as SVP and CMO at VMware, as well as GitHub and Citrix. When not at work, you can find Laura unwinding at night, trying a new recipe, and, whenever she can, enjoying adventures with her family. She is also an advocate for women working in technology. She has a Bachelor of Arts degree in Communications from San Diego State University.

Colleen Kozak

Chief Transformation Officer

With over 20 years of high-tech operations experience, Colleen has a successful track record building and managing high-performing global teams and guiding organizations through people, process, and technology changes. Most recently, she was Vice President of Strategy and Operations at Akamai Technologies, where she identified strategic areas and built the operational structure and key processes needed to help the company scale from $1B to nearly $3.5B in revenue. Additionally, she ran sizable teams in product operations, sales operations, and program management. She earned her BS degree in Mechanical Engineering from Lafayette College. Outside of work, Colleen enjoys spending time with her husband, three kids, and dog and enjoys running, hiking, and doing a variety of outdoor activities.

Susan Quackenbush

Chief People Officer

Sue is responsible for driving Dynatrace talent strategies and workplace culture that foster innovation, customer-centricity, and inclusiveness. She has deep experience across all facets of human resources on a global scale. Prior to Dynatrace, she served as the Chief Human Resources Officer (CHRO) for cloud communications leader, Vonage. In this role, she led an organizational and cultural transformation establishing Vonage as a destination place to work and instituting programs and services to support the company’s rapid global expansion. Prior to joining Vonage, Sue was CHRO at Presidio, Inc. Sue has an MBA from Drexel University and a BS in environmental economics from Rutgers University. When not working, Sue enjoys hanging out with her family and friends, finding new recipes to try and exploring the local farmer’s market on the weekends.

Steve Tack

Chief Product Officer

As Chief Product Officer Steve is responsible for product vision and go-to-market strategy at Dynatrace. Steve has a passion for delivering innovative solutions that help customers digitally transform and, with 20 years of software experience, he uses his market development expertise to bring a relentless customer focus to the company’s products. Prior to this role, Steve held management positions in technical sales and engineering. Outside of Dynatrace, Steve is an active volunteer and enjoys time cycling, coaching and spending time with his wife and two kids. Steve has a B.A. in Economics from Kalamazoo College.

Dan Zugelder

Chief Revenue Officer

Dan joined Dynatrace in July 2023 as Chief Revenue Officer. He oversees Dynatrace’s go-to-market strategies and revenue generation activities. He brings over 30 years of leadership and expertise in sales, client relationship development, and business management. Prior to joining Dynatrace, Dan served as Senior Vice President and General Manager, Americas at VMware, Inc. Prior to that, he served as Senior Vice President, Global Accounts at VMware, Inc. He has also held leadership positions at Dell EMC and ADP. Outside of work Dan enjoys spending time at the beach with his wife Lori, and 3 adult children. He is an avid sports enthusiast and reader.