Multi-environment deployment of ActiveGate

If you've set up several monitoring environments, it might be cumbersome to install and maintain multiple ActiveGates. Therefore, Dynatrace enables you to configure a single ActiveGate in support of multiple monitoring environments. Such an ActiveGate is referred to as a multi-environment ActiveGate.

This kind of configuration significantly reduces the maintenance and setup overhead. Thanks to this feature, you don't need to deploy multiple ActiveGates and don't need to adjust firewall settings for each additional Environment ActiveGate. Multi-environment ActiveGates are capable of handling all traffic from all the environments they are associated with.


You cannot use an Environment ActiveGate configured for multi-environment support to:

All other ActiveGate features are supported.

To configure an existing Environment ActiveGate for multi-environment support

Make sure that the ActiveGate modules that are incompatible with multi-environment operation are disabled and then uninstalled. Which module is actually installed varies based on the purpose for which the ActiveGate was originally installed—only one of these modules can be present on the ActiveGate. However, if in doubt, disabling and removing all of these particular modules at this point is acceptable:

  • ActiveGate Extensions 1.0—disabled in the [rpm] section
  • ActiveGate Extensions 2.0—disabled in the [extension_controller] section
  • zRemote—disabled in the [zremote] section
  • Synthetic 1.0—disabled in the [synthetic] section

Locate the file, in the configuration directory, and make sure that the modules are disabled:

rpm_enabled = false

zremote_enabled = false

synthetic_enabled = false

extension_controller_enabled = false

Make sure that the ActiveGate modules that are incompatible with multi-environment operation have been uninstalled.

  • For Linux—execute one of the following commands, depending on which module needs to be uninstalled. If in doubt, execute all of the commands: If the commands are found, the respective modules will be uninstalled. If the commands are not found, it means that the modules are not present:

    sudo /opt/dynatrace/remotepluginmodule/
    sudo /opt/dynatrace/zremote/
    sudo /opt/dynatrace/synthetic/
  • For Windows: locate and uninstall the following applications, if installed:

    • Dynatrace Remote Plugin Module
    • Dynatrace ZRemote
    • Dynatrace Synthetic

In the ActiveGate configuration directory, locate the file.

Familiarize yourself with the content of the file.
The file lists information for each environment, identified by the environment ID: tenantToken and optionally authorization properties.
One and only one of the sections will contain the property mainTenant = true. This is for the environment from which the ActiveGate was downloaded and installed. Do not remove this section or this entry. Do not remove any other sections—relating to other environments—unless you do not want the ActiveGate to support those particular environments any more.

Format of the entries in

tenantToken = <tenant_token>  
mainTenant = true     # identifies environment from which the ActiveGate was downloaded  
authToken = <authorization_token>     # present, if required

For example:

tenantToken = abcdevjhij1234567890
mainTenant = true

For security reasons, you can no longer find the <tenant_token> in the Dynatrace web UI.

To add more environments, add new sections to the file: list each Dynatrace environment you want the Environment ActiveGate to support. Use the following format:

tenantToken = <tenant_token>

tenantToken = <tenant_token>

For example:

tenantToken = abcdevjhij1234567890

tenantToken = 0987654321jijvedcba

Save the file.

Verify that the new environments have been added successfully.
The ActiveGate log file should contain the entry listing the number of environments that the ActiveGate is working with, for example:

Working mode is set to MULTITENANT with 5 tenant(s).

If the log message does not list the number of environments that you have attempted to configure, scan the log file for entries indicating an error in the file. Error messages appear in this form:

Error during parsing config file `...\conf\` - invalid configuration: ...

All environments that are to be supported by the same Environment ActiveGate must run on the same cluster. Therefore, if your Environment ActiveGate configuration for multiple environments fails, please contact a Dynatrace ONE product specialist by clicking the chat button in the upper-right corner of the Dynatrace menu bar.