Manage users and groups with SCIM in Dynatrace SaaS

Early Adopter

System for Cross-domain Identity Management (SCIM) is an open standard for automating the exchange of user identity information between identity domains or IT systems. You can configure Dynatrace SaaS to be provided with user identity information automatically from your organization's identity provider (IdP) through SCIM.

SCIM requirements and supported features

  • Dynatrace supports SCIM 2.0 and GET, POST, PATCH, PUT, and DELETE operations for both User and Group resources.

  • For authentication, SCIM requires Bearer token in Authorization header.

  • SCIM is configured for the account and domain scopes. At least one domain ownership verification is required for the account.

  • Only users whose email domains have been verified for ownership can be synchronized with Dynatrace via SCIM.

  • Required and supported SCIM attributes:

    SCIM Attribute Type
    userName email format
    name.givenName string
    name.familyName string
    active boolean
  • userName must be persistent. Dynatrace does not support user email change.

Verify your ownership of the domain

Before you can proceed with SCIM configuration, you need to prove ownership of the domain. Verification is based on a DNS TXT Record check.

For the account, it is sufficient to verify the domain once. If a domain has been verified for SAML, it will be valid for SCIM as well.

To verify ownership of a domain

  1. From the User menu on the right-hand side of the menu bar, select Account settings.

  2. Select Identity management and SCIM configuration from the menu on the left.

  3. In the Verify domain section, enter the domain (for example, for which you want to set up SCIM.

    Multiple domains

    If users in your organization use more than one domain to sign in (for example, and, you can add additional domains in additional rows and start verifying them all in parallel. Enter each domain in a different row.

  4. For each domain you are verifying, select Copy and add the copied TXT resource record to your domain’s DNS configuration.

  5. For each domain you are verifying, select Verify so that Dynatrace can verify that the record was added to your domain’s DNS.

    Propagation time

    It typically takes a few minutes for a record to propagate through the DNS system and the value to become available for Dynatrace to verify. In some cases, it may take up to 24 hours.

  6. Each verified domain is added to the Verified domains list.

Get Dynatrace SCIM endpoint and create secret token

Use this procedure to get the Dynatrace SCIM Base Url for your account and create a secret token.

Important: The token is revealed only once during generation time. Copy and paste it into a secure location. If you lose it, you have to generate a new one and replace it in your application.

In Dynatrace Account settings

  1. Select Identity management > SCIM configuration from the navigation menu.

  2. Click Generate token with an optional Description (or you can add a description for the token later on).

  3. Under Generate token, click Copy to copy the token to your clipboard, and then paste it into a secure location for later use.

    Dynatrace SCIM supports Bearer Token Authentication only. Example:

    Header Value

The SCIM endpoint required for SCIM configuration in your application is added to the List of tokens.

Example IdP-specific instructions

To continue integrating Dynatrace SCIM with your IdP, select the procedure appropriate for your IdP:

Frequently asked questions (FAQ)