Monitor third-party services

Dynatrace captures and monitors all outgoing requests from your monitored server-side services. This includes web requests that your server-side components send out across the internet. There can be many such requests.

  • Most of them probably are not important to you, so Dynatrace collects them into a special service called Requests to public networks.
  • Some of them, however, probably are important to you. For example, your application may rely on the performance and availability of third-party service providers that you want to monitor as regular "first class" services.

For this reason, Dynatrace provides a way to specify which of these you want to monitor as standalone services.

Monitor a third-party service as a separate service

To configure Dynatrace to monitors a third-party service provider as a separate service

  1. Select Transactions and services from the navigation menu.
  2. Filter the list by Requests to public networks to find the Requests to public networks service.
    Services - filtered by Requests to public networks
  3. Select Requests to public networks to open the page.
    Requests to public networks - first look
  4. On the Requests to public networks page, select View requests to list domains that your services call.
    view requests
  5. Scroll down to the table of domains and select the third-party domain that you want to monitor as a separate service.
  6. Scroll back up to verify that the Requests to public networks page is now filtered by the correct domain name.
    Requests to public networks - filtered by7 domain name
  7. Open the browse (…) menu in the upper-right corner of the page and select Monitor as separate service.
    select "Monitor as separate service"
    This recategorizes the selected third-party domain as a standalone service.
    The message This 3rd party domain is monitored as a standalone service. is displayed under the domain name.
    This 3rd party domain is monitored as a standalone service.

Your newly categorized standalone service now:

  • Appears on the Services page as a standalone service.
  • Appears in Smartscape, Service flow, and elsewhere as a standalone service. This enables you to track the response time better.
  • Can be pinned to your dashboards as a dedicated tile.
  • Generates alerts when the services experiences performance problems.

Revert to third-party service status

If you no longer want to have a recategorized third-party service set up as a standalone service (perhaps you've selected a certain domain accidentally), you can return it to third-party status.

  1. Select Transactions & services from the navigation menu.
  2. Filter for the domain name.
  3. Select the domain name.
  4. Open the browse (…) menu and select Revert to 3rd party service status.
    Revert to 3rd party service status
    The message This service has been moved back into the public networks service is displayed under the domain name.
    This service has been moved back into the public networks service