User details

Dynatrace can typically show all the sessions of each individual user, even when those sessions are anonymous or when a user tag has changed or gone missing. For mobile apps, Dynatrace stores a user identifier within the application scope, so the same user can be identified on the same device. For web applications, this is achieved by storing a persistent cookie within each user’s browser that enables Dynatrace to assign even anonymous user sessions to identified users. As long as a user has signed in to your application at least once, you can search for and identify that user, even if the user accesses your application via anonymous sessions. This is helpful in situations where a user can’t sign in due to an issue with an authentication service.

Focus on the sessions of a single user

The top of each User overview page includes an infographic that features clickable tiles that convey basic details of the user, including device type, accessed applications, and location data. Click any tile in the infographic to display further details beneath the infographic.

The User sessions page (available by selecting User sessions from the navigation menu) includes a list of all users (both authenticated and anonymous users) who have initiated user sessions in your environment. Click a user name to go to that user's overview page. Here you'll find a list of all the sessions of this particular user (see example below), the devices this user has used to access your applications, which applications the user accessed, and location-specific data.

Note: You can alternatively access a specific user's overview page by clicking in the text field at the top of the user sessions page. Select the User tag attribute and then the tag of the user you want to analyze.

You can further refine your analysis of the sessions of an individual user by using filter attributes. Filter attributes can be selected from the Analyze user sessions based on... drop lists. While the Start time and Duration columns appear in the user sessions list by default, you can use filter attributes to add additional columns to this view. For full details on available filter attributes, see How do I analyze user sessions?

Click any session in the list to view the details of that session, including all user actions and events displayed on a timeline. Here you'll find session detail including Operating system, device Manufacturer, User tag, IP address, and more.

The X-axis of the User actions and events chart shows when the actions occurred during the session as well as the wait time between each action. The Y-axis indicates the user action type (for example, XHR action or Load action) or event type (for example, Crash event, User tag event, or Mobile event). Click on a specific action to view the details of that action (see example below). When multiple actions/events take place nearly simultaneously, the clustered actions are consolidated into a single point in the timeline that shows the number of actions that occurred at that point in time.


Following are examples of session analysis for a single user.