Alerting profiles

Alerting profiles control the delivery of problem notifications across your organization's alerting channels based on considering predefined filters that are based on problem severity, problem duration, custom events, and tags. Alerting profiles allow you to control exactly which conditions result in problem notifications and which don't. This includes all problem-push notifications that are sent via the Dynatrace mobile app and displayed in the Dynatrace web UI. Alerting profiles can also be used to set up filtered problem-notification integrations with third-party messaging systems like Slack, OpsGenie, and PagerDuty.

Each of your monitoring environments has a default alerting profile that defines the level of severity that must be met before an alert is sent out for a detected problem.

Your environment administrator can create new alerting profiles that provide fine-grained control over the routing of problem alerts for individual teams or for third-party problem notification integrations, such as Slack, HipChat, and others.

To view your environment's alerting profiles, go to Settings > Alerting > Alerting profiles. The Default profile is always presented in the list. You can modify but not delete it.

Create an alerting profile

Alerting profiles provide a powerful filtering mechanism for problem notifications. By combining filter criteria, you can create custom profiles that, for example, delay notification of problems in development environments while immediately alerting on problems detected in production environments. To learn how profile criteria are evaluated, read Alerting profiles evaluation.

To create an alerting profile

  1. Go to Settings > Alerting > Alerting profiles.

  2. Type a name for the new profile in the Create new alerting profile field and select Create.

  3. Define the management zone filter.

  4. Define the severity-level rules for the profile.

  5. Define the event filter. You can base it either on specific built-in event types (Predefined) or on a title or description of an event (Custom).

  6. Review the summary of criteria for your new alerting profile and adapt them if needed.

  7. Select Done in the upper-right corner to save the new alerting profile.

Alerting profiles API

In addition to the Dynatrace web UI, you can also manage your alerting profiles via the Dynatrace Configuration API.