Service quality reports

While Dynatrace itself is an ideal tool for day-to-day monitoring purposes, service quality reports give you insights into hot spots in your environment and make it easy to share those insights with others. Reports are structured so anyone, technical or non-technical, can understand them.

Service quality reports are generated each week on Sunday at midnight so they'll be there for you at the start of your work week. Each service quality report summarizes the monitoring insights that Dynatrace has compiled over the past week. They offer an overview of your applications, services, infrastructure utilization, performance problems, and the impact of performance problems on your customers.


Service quality reports address service quality across the entire environment, not per management zone. Analyzing and persisting the required aggregated data per management zone isn't possible. You need to have access to the entire environment to view these reports.

Viewing reports

To view service quality reports

  1. In the Dynatrace menu, go to Reports.
  2. Select Service quality from the left-hand menu.
    Service quality reports are chronologically arranged, with the most recent report appearing first.
  3. To view details, select any report you're interested in.

If you're unsure if you've already viewed a report for a given week, select the Unread filter to display all unread reports.

Understanding reports

Reports include four sections: overall environment (Dynatrace score), applications, services, and infrastructure. For each report section, Dynatrace calculates a score to show you how well your monitoring stack components have performed over the past week.


Your Dynatrace score is an average of the applications, services, and infrastructure scores for your environment.

This report section also lists the top problem root causes.

Application score

This report section has three tabs for the three most used applications. Click a tab to view stats on the selected application.

Application scores are based on application Apdex ratings. In brief, the Application score is the average of your application Apdex value and the percentage of user actions that are not affected by problems.

Services score

This score represents the percentage of service calls that were successful and unaffected by problems.

This report section also lists the top 10 services by load. Select any row in the table to see details on that service.

Infrastructure score

This score is the percentage of host time during which no problems were encountered.

This report section also lists the top 5 infrastructure problems and charts peak infrastructure usage over the week.

Subscribing to reports

To subscribe to weekly service quality report emails

  1. In the Dynatrace menu, go to Reports.
  2. Select a service quality report to open it.
  3. Select the browse () button and select Subscribe.

Sharing reports

You can share service quality reports with anyone, with no need to sign in to Dynatrace. When you share a report with non-Dynatrace users, they receive a message with a private link that allows them to view the report without logging into Dynatrace.

To share a service quality report via email

  1. In the Dynatrace menu, go to Reports.
  2. Select a service quality report to open it.
  3. Select the browse () button and select Share.
    A shareable link is displayed.
  4. Select Copy to copy the link to your clipboard.
  5. Paste the link into an email and send it to the recipient.