How can I verify that Real User Monitoring is working?

Real User Monitoring (RUM) occurs within your customers' web browsers. Web browser data is collected by means of a JavaScript tag that is placed inside the HTML of your application's web pages. This JavaScript tag placement is also known as an "injection."

If RUM doesn't appear to be working in your environment, you can verify the following to determine the cause of the problem:

  • Confirm that the RUM JavaScript tag has been correctly injected into your application's HTML.
  • Confirm that the RUM JavaScript tag has downloaded correctly.
  • Confirm that RUM monitoring data is being sent to Dynatrace.

See the expandable sections below for details on confirming these points. If you're unsure why you need to confirm these things, see How does Real User Monitoring injection work?