Problems API - GET details

We have a new version of this API—Problems API v2. Check it out!

Lists all details of the specified problem.

The request produces an application/json payload.

GET
  • Managed https://{your-domain}/e/{your-environment-id}/api/v1/problem/details/{problemId}
  • SaaS https://{your-environment-id}.live.dynatrace.com/api/v1/problem/details/{problemId}
  • Environment ActiveGate https://{your-activegate-domain}/e/{your-environment-id}/api/v1/problem/details/{problemId}

Authentication

To execute this request, you need the Access problem and event feed, metrics, and topology (DataExport) permission assigned to your API token. To learn how to obtain and use it, see Tokens and authentication.

Parameters

Parameter Type Description In Required
problemId string

The ID of the problem you're inquiring.

 path required

Response

Response codes

Code Description
200

Success

Response body

The ProblemDetailsResultWrapper object

Element Type Description
result Problem

The Problem object

The properties of a problem.

Element Type Description
id string

The ID of the problem.
startTime integer

The start timestamp of the problem, in UTC milliseconds.
endTime integer

The end timestamp of the problem, in UTC milliseconds.

Has the value -1 if the problem is still open.
displayName string

The name of the problem, displayed in the UI.
impactLevel string

The impact level of the problem. It shows what is affected by the problem: infrastructure, service, or application.
status string

The status of the problem.
severityLevel string

The severity of the problem.
commentCount integer

The number of comments to the problem.
tagsOfAffectedEntities TagInfo[]

Tags of entities affected by the problem.
rankedEvents Event[]

The list of events related to the problem.
rankedImpacts EventRestImpact[]

Provides impact information of the events in an aggregated form. For a more detailed impact analysis, see rankedEvents.
affectedCounts object

The number of affected entities per impact level.
recoveredCounts object

The number of entities that were affected, but recovered, per impact level.
hasRootCause boolean

Indicates whether Dynatrace has found at least one possible root cause for the problem.

The EventRestImpact object

The information about the event's impact.

Element Type Description
entityId string

The ID of the affected Dynatrace entity.
entityName string

The name of the affected Dynatrace entity.
severityLevel string

The severity of the event.
impactLevel string

The impact level of the event. It shows what is affected by the problem: infrastructure, service, or application.
eventType string

The type of the event.
resourceId string

The id of the resource the event occurred on.
resourceName string

The name of the resource the event occurred on.

The Event object

The properties of an event.

Element Type Description
startTime integer

The timestamp of the event detection, in UTC milliseconds.
endTime integer

The timestamp of the event closure, in UTC milliseconds.

Has the -1 value if the event is still open.
entityId string

The ID of the affected Dynatrace entity.
entityName string

The name of the affected Dynatrace entity.
severityLevel string

The severity of the event.
impactLevel string

The impact level of the event. It shows what is affected by the problem: infrastructure, service, or application.
eventType string

The type of the event.
resourceId string

The id of the resource the event occurred on.
resourceName string

The name of the resource the event occurred on.
status string

The status of the event.
severities EventSeverity[]

Additional data on the event severity.
isRootCause boolean

Indicates if the event is the root cause of a problem.
deploymentProject string
cpuLimitInMHz integer
deploymentParamAdded string
affectedPrivateSyntheticLocations string[]
isClusterWide boolean

For events with event type MONITORING_UNAVAILABLE, it may be that the event is occurring on the entire Dynatrace cluster. If this is true, it could be that there are problems on the Dynatrace side.
source string
effectiveEntity string
operatingSystem string
artifact string
cpuLoad number
affectedRequestsPerMinute number
annotationDescription string
browser string
affectedSyntheticLocations string[]
deploymentName string
deploymentParamRemoved string
correlationId string
userDefined50thPercentileThreshold number
syntheticErrorType string[]

If the event type is one of the synthetic event types then we may have information about the error type. The names of those are returned in this field.
serviceMethodGroup string
referenceResponseTime90thPercentile number
userAction string
minimumProcessGroupInstanceCountThreshold integer
referenceResponseTime50thPercentile number
original string
userDefined90thPercentileThreshold number
deploymentVersion string
annotationType string
affectedSyntheticActions string[]

If the event type is one of the synthetic event types then we may have information on which synthetic actions are affected by the event. The names of those are returned in this field.
affectedUserActionsPerMinute number
activeMaintenanceWindows EntityShortRepresentation[]
mobileAppVersion string
userDefinedFailureRateThreshold number
percentile string
customProperties object
remediationAction string
service string
ciBackLink string
geolocation string
serviceMethod string
changed string

The EntityShortRepresentation object

The short representation of a Dynatrace entity.

Element Type Description
id string

The ID of the Dynatrace entity.
name string

The name of the Dynatrace entity.
description string

A short description of the Dynatrace entity.

The EventSeverity object

Additional data on the event severity.

Element Type Description
context string

The metric used in the event severity calculation.
value number

The value of the severity.
unit string

The unit of the severity value.

The TagInfo object

Tag of a Dynatrace entity.

Element Type Description
context string

The origin of the tag, such as AWS or Cloud Foundry.

Custom tags use the CONTEXTLESS value.
key string

The key of the tag.

Custom tags have the tag value here.
value string

The value of the tag.

Not applicable to custom tags.

Example

In this example, the request gets the details on the problem with ID 2307087411653364173_1538400720000V2.

The API token is passed in the Authorization header.

Curl

curl -X GET \
  https://mySampleEnv.live.dynatrace.com/api/v1/problem/details/2307087411653364173_1538400720000V2 \
  -H 'Authorization: Api-token abcdefjhij1234567890'

Request URL

https://mySampleEnv.live.dynatrace.com/api/v1/problem/details/2307087411653364173_1538400720000V2

Response body

{
    "result": {
        "id": "2307087411653364173_1538400720000V2",
        "startTime": 1538400720000,
        "endTime": -1,
        "displayName": "173",
        "impactLevel": "INFRASTRUCTURE",
        "details": "OPEN",
        "severityLevel": "AVAILABILITY",
        "commentCount": 0,
        "tagsOfAffectedEntities": [
            {
                "context": "CONTEXTLESS",
                "key": "loadtest"
            },
            {
                "context": "CONTEXTLESS",
                "key": "ServiceNow"
            },
            {
                "context": "CONTEXTLESS",
                "key": "host tag"
            }
        ],
        "rankedEvents": [
            {
                "startTime": 1538400720000,
                "endTime": -1,
                "entityId": "PROCESS_GROUP-09875E82E2FB98FD",
                "entityName": "Windows System",
                "severityLevel": "AVAILABILITY",
                "impactLevel": "INFRASTRUCTURE",
                "eventType": "PROCESS_GROUP_LOW_INSTANCE_COUNT",
                "details": "OPEN",
                "severities": [
                    {
                        "context": "PG_AVAILABLE",
                        "value": 2,
                        "unit": "Count (count)"
                    }
                ],
                "isRootCause": true,
                "minimumProcessGroupInstanceCountThreshold": 3
            },
            {
                "startTime": 1538400731799,
                "endTime": 1538443959640,
                "entityId": "HOST-ED6BC51DEBA8093A",
                "entityName": "ZID",
                "severityLevel": "AVAILABILITY",
                "impactLevel": "INFRASTRUCTURE",
                "eventType": "CONNECTION_LOST",
                "details": "CLOSED",
                "severities": [],
                "isRootCause": true
            }
        ],
        "rankedImpacts": [
            {
                "entityId": "PROCESS_GROUP-09875E82E2FB98FD",
                "entityName": "Windows System",
                "severityLevel": "AVAILABILITY",
                "impactLevel": "INFRASTRUCTURE",
                "eventType": "PROCESS_GROUP_LOW_INSTANCE_COUNT"
            },
            {
                "entityId": "HOST-ED6BC51DEBA8093A",
                "entityName": "ZID",
                "severityLevel": "AVAILABILITY",
                "impactLevel": "INFRASTRUCTURE",
                "eventType": "CONNECTION_LOST"
            }
        ],
        "affectedCounts": {
            "INFRASTRUCTURE": 1,
            "SERVICE": 0,
            "APPLICATION": 0,
            "ENVIRONMENT": 0
        },
        "recoveredCounts": {
            "INFRASTRUCTURE": 1,
            "SERVICE": 0,
            "APPLICATION": 0,
            "ENVIRONMENT": 0
        },
        "hasRootCause": true
    }
}

Response code

200