Problems API - GET details

This API is deprecated. Use the Problems API v2 instead.

Lists all details of the specified problem.

The request produces an application/json payload.

GET	Managed	`https://{your-domain}/e/{your-environment-id}/api/v1/problem/details/{problemId}`
	SaaS	`https://{your-environment-id}.live.dynatrace.com/api/v1/problem/details/{problemId}`
	Environment ActiveGate	`https://{your-activegate-domain}/e/{your-environment-id}/api/v1/problem/details/{problemId}`

Authentication

To execute this request, you need an access token with Access problem and event feed, metrics, and topology (DataExport) scope. To learn how to obtain and use it, see Tokens and authentication.

Parameters

Parameter	Type	Description	In	Required
problemId	string	The ID of the problem you're inquiring.	path	required

Response

Response codes

Code	Type	Description
200	ProblemDetailsResultWrapper	Success

Response body objects

The `ProblemDetailsResultWrapper` object

Element	Type	Description
result	Problem	The properties of a problem.

The `Problem` object

The properties of a problem.

Element	Type	Description
id	string	The ID of the problem.
startTime	integer	The start timestamp of the problem, in UTC milliseconds.
endTime	integer	The end timestamp of the problem, in UTC milliseconds. Has the value `-1` if the problem is still open.
displayName	string	The name of the problem, displayed in the UI.
impactLevel	string	The impact level of the problem. It shows what is affected by the problem: infrastructure, service, or application. The element can hold these values `APPLICATION` `ENVIRONMENT` `INFRASTRUCTURE` `SERVICE`
status	string	The status of the problem. The element can hold these values `CLOSED` `OPEN`
severityLevel	string	The severity of the problem. The element can hold these values `AVAILABILITY` `CUSTOM_ALERT` `ERROR` `MONITORING_UNAVAILABLE` `PERFORMANCE` `RESOURCE_CONTENTION`
commentCount	integer	The number of comments to the problem.
tagsOfAffectedEntities	TagInfo[]	Tags of entities affected by the problem.
rankedEvents	Event[]	The list of events related to the problem.
rankedImpacts	EventRestImpact[]	Provides impact information of the events in an aggregated form. For a more detailed impact analysis, see `rankedEvents`.
affectedCounts	object	The number of affected entities per impact level.
recoveredCounts	object	The number of entities that were affected, but recovered, per impact level.
hasRootCause	boolean	Indicates whether Dynatrace has found at least one possible root cause for the problem.

The `TagInfo` object

Tag of a Dynatrace entity.

Element Type Description

context

string

Element	Type	Description
context	string	The origin of the tag, such as AWS or Cloud Foundry. Custom tags use the `CONTEXTLESS` value. The element can hold these values `AWS` `AWS_GENERIC` `AZURE` `CLOUD_FOUNDRY` `CONTEXTLESS` `ENVIRONMENT` `GOOGLE_CLOUD` `KUBERNETES`
key	string	The key of the tag. Custom tags have the tag value here.
value	string	The value of the tag. Not applicable to custom tags.

The origin of the tag, such as AWS or Cloud Foundry.

Custom tags use the CONTEXTLESS value.

The element can hold these values

AWS
AWS_GENERIC
AZURE
CLOUD_FOUNDRY
CONTEXTLESS
ENVIRONMENT
GOOGLE_CLOUD
KUBERNETES

key

string

The key of the tag.

Custom tags have the tag value here.

value

string

The value of the tag.

Not applicable to custom tags.

The `Event` object

The properties of an event.

Element	Type	Description
startTime	integer	The timestamp of the event detection, in UTC milliseconds.
endTime	integer	The timestamp of the event closure, in UTC milliseconds. Has the `-1` value if the event is still open.
entityId	string	The ID of the affected Dynatrace entity.
entityName	string	The name of the affected Dynatrace entity.
severityLevel	string	The severity of the event. The element can hold these values `AVAILABILITY` `CUSTOM_ALERT` `ERROR` `MONITORING_UNAVAILABLE` `PERFORMANCE` `RESOURCE_CONTENTION`
impactLevel	string	The impact level of the event. It shows what is affected by the problem: infrastructure, service, or application. The element can hold these values `APPLICATION` `ENVIRONMENT` `INFRASTRUCTURE` `SERVICE`
eventType	string	The type of the event. The element can hold these values `APPLICATION_JS_FRAMEWORK_DETECTED` `APPLICATION_OVERLOAD_PREVENTION` `AVAILABILITY_EVENT` `CONNECTION_LOST` `CPU_SATURATED` `CUSTOM_ALERT` `CUSTOM_ANNOTATION` `CUSTOM_APPLICATION_OVERLOAD_PREVENTION` `CUSTOM_APP_CRASH_RATE_INCREASED` `CUSTOM_CONFIGURATION` `CUSTOM_DEPLOYMENT` `CUSTOM_INFO` `DATABASE_CONNECTION_FAILURE` `DEPLOYMENT_CHANGED_CHANGE` `DEPLOYMENT_CHANGED_NEW` `DEPLOYMENT_CHANGED_REMOVED` `DYNATRACE_INTERNAL` `EBS_VOLUME_HIGH_LATENCY` `ELASTIC_LOAD_BALANCER_HIGH_BACKEND_FAILURE_RATE` `ELASTIC_LOAD_BALANCER_HIGH_FAILURE_RATE` `ELASTIC_LOAD_BALANCER_HIGH_UNHEALTHY_HOST_RATE` `ERROR_EVENT` `ESXI_HOST_VM_MOTION_ARRIVED` `ESXI_HOST_VM_MOTION_LEFT` `ESXI_HOST_VM_STARTED` `ESXI_START` `ESXI_VM_DISCONNECTED` `ESXI_VM_MOTION` `ESXI_VM_POWER_OFF` `ESXI_VM_START` `FAILURE_RATE_INCREASED` `HIGH_CONNECTIVITY_FAILURES` `HIGH_DROPPED_PACKETS_RATE` `HIGH_GC_ACTIVITY` `HIGH_LATENCY` `HIGH_NETWORK_ERROR_RATE` `HIGH_NETWORK_LOSS_RATE` `HIGH_NETWORK_UTILIZATION` `HOST_CONNECTION_FAILED` `HOST_CONNECTION_LOST` `HOST_DATASTORE_LOW_DISK_SPACE` `HOST_DISK_LOW_INODES` `HOST_GRACEFULLY_SHUTDOWN` `HOST_LOG_AVAILABILITY` `HOST_LOG_ERROR` `HOST_LOG_MATCHED` `HOST_LOG_PERFORMANCE` `HOST_MAINTENANCE` `HOST_NO_CONNECTION` `HOST_OF_SERVICE_UNAVAILABLE` `HOST_SHUTDOWN` `HOST_TIMEOUT` `HTTP_CHECK_GLOBAL_OUTAGE` `HTTP_CHECK_LOCAL_OUTAGE` `HTTP_CHECK_TEST_LOCATION_SLOWDOWN` `INSUFFICIENT_DISK_QUEUE_DEPTH` `JAVASCRIPT_ERROR_RATE_INCREASED` `LAMBDA_FUNCTION_HIGH_ERROR_RATE` `LOG_AVAILABILITY` `LOG_ERROR` `LOG_MATCHED` `LOG_PERFORMANCE` `LOW_DISK_SPACE` `LOW_STORAGE_SPACE` `MARKED_FOR_TERMINATION` `MEMORY_RESOURCES_EXHAUSTED` `MEMORY_SATURATED` `MOBILE_APPLICATION_OVERLOAD_PREVENTION` `MOBILE_APP_CRASH_RATE_INCREASED` `MONITORING_UNAVAILABLE` `OPENSTACK_HOST_VM_SHUTDOWN` `OPENSTACK_HOST_VM_STARTED` `OPENSTACK_KEYSTONE_SLOW` `OPENSTACK_KEYSTONE_UNHEALTHY` `OPENSTACK_VM_LAUNCH_FAILED` `OPENSTACK_VM_MOTION` `OSI_DOCKER_DEVICEMAPPER_LOW_DATA_SPACE` `OSI_DOCKER_DEVICEMAPPER_LOW_METADATA_SPACE` `OVERLOADED_STORAGE` `PERFORMANCE_EVENT` `PGI_CRASHED_INFO` `PGI_HAPROXY_QUEUED_REQUESTS_HIGH` `PGI_HAPROXY_SESSION_USAGE_HIGH` `PGI_LOG_MATCHED` `PGI_MEMDUMP` `PGI_MYSQL_SLOW_QUERIES_RATE_HIGH` `PGI_OF_SERVICE_UNAVAILABLE` `PGI_RMQ_HIGH_FILE_DESC_USAGE` `PGI_RMQ_HIGH_MEM_USAGE` `PGI_RMQ_HIGH_PROCESS_USAGE` `PGI_RMQ_HIGH_SOCKETS_USAGE` `PGI_RMQ_LOW_DISK_SPACE` `PROCESS_CRASHED` `PROCESS_CUSTOM_AVAILABILITY` `PROCESS_CUSTOM_ERROR` `PROCESS_CUSTOM_PERFORMANCE` `PROCESS_GROUP_LOW_INSTANCE_COUNT` `PROCESS_LOG_AVAILABILITY` `PROCESS_LOG_ERROR` `PROCESS_LOG_PERFORMANCE` `PROCESS_RESTART` `PROCESS_UNAVAILABLE` `RDS_AZ_FAILOVER_COMPLETED` `RDS_AZ_FAILOVER_STARTED` `RDS_BACKUP_COMPLETED` `RDS_BACKUP_STARTED` `RDS_OF_SERVICE_UNAVAILABLE` `RDS_RESTART` `RDS_RESTART_SEQUENCE` `RESOURCE_CONTENTION` `SERVICE_RESPONSE_TIME_DEGRADED` `SLOW_DISK` `SYNTHETIC_AVAILABILITY` `SYNTHETIC_NODE_OUTAGE` `SYNTHETIC_PRIVATE_LOCATION_OUTAGE` `SYNTHETIC_SLOWDOWN` `THREADS_RESOURCES_EXHAUSTED` `UNEXPECTED_HIGH_LOAD` `UNEXPECTED_LOW_LOAD` `USER_ACTION_DURATION_DEGRADATION` `VIRTUAL_MACHINE_SHUTDOWN` `WEB_CHECK_GLOBAL_OUTAGE` `WEB_CHECK_LOCAL_OUTAGE`
resourceId	string	The id of the resource the event occurred on.
resourceName	string	The name of the resource the event occurred on.
status	string	The status of the event. The element can hold these values `CLOSED` `OPEN`
severities	EventSeverity[]	Additional data on the event severity.
isRootCause	boolean	Indicates if the event is the root cause of a problem.
deploymentProject	string	-
cpuLimitInMHz	integer	-
deploymentParamAdded	string	-
affectedPrivateSyntheticLocations	string[]	-
isClusterWide	boolean	For events with event type `MONITORING_UNAVAILABLE`, it may be that the event is occurring on the entire Dynatrace cluster. If this is true, it could be that there are problems on the Dynatrace side.
source	string	-
effectiveEntity	string	-
operatingSystem	string	-
artifact	string	-
cpuLoad	number	-
affectedRequestsPerMinute	number	-
annotationDescription	string	-
browser	string	- The element can hold these values `APPLICATION` `ENVIRONMENT` `INFRASTRUCTURE` `SERVICES`
affectedSyntheticLocations	string[]	-
deploymentName	string	-
deploymentParamRemoved	string	-
correlationId	string	-
userDefined50thPercentileThreshold	number	-
syntheticErrorType	string[]	If the event type is one of the synthetic event types then we may have information about the error type. The names of those are returned in this field.
serviceMethodGroup	string	-
referenceResponseTime90thPercentile	number	-
userAction	string	-
minimumProcessGroupInstanceCountThreshold	integer	-
referenceResponseTime50thPercentile	number	-
original	string	-
userDefined90thPercentileThreshold	number	-
deploymentVersion	string	-
annotationType	string	-
affectedSyntheticActions	string[]	If the event type is one of the synthetic event types then we may have information on which synthetic actions are affected by the event. The names of those are returned in this field.
affectedUserActionsPerMinute	number	-
activeMaintenanceWindows	EntityShortRepresentation[]	-
mobileAppVersion	string	-
userDefinedFailureRateThreshold	number	-
percentile	string	- The element can hold these values `50th` `90th`
customProperties	object	-
remediationAction	string	-
service	string	-
ciBackLink	string	-
geolocation	string	-
serviceMethod	string	-
changed	string	-

The `EventSeverity` object

Additional data on the event severity.

Element	Type	Description
context	string	The metric used in the event severity calculation. The element can hold these values `COMMAND_ABORT` `CPU_READY_TIME` `CPU_USAGE` `CRASH_RATE` `FAILURE_RATE` `HYPERVISOR_PACKETS_RECEIVED_DROPPED` `HYPERVISOR_PACKETS_TRANSMITTED_DROPPED` `MEMORY_COMPRESSION_RATE` `MEMORY_DECOMPRESSION_RATE` `MEMORY_SWAP_IN_RATE` `MEMORY_SWAP_OUT_RATE` `MEMORY_USAGE` `NETWORK_HIGH_RECEIVED_UTILIZATION_RATE` `NETWORK_HIGH_TRANSMITTED_UTILIZATION_RATE` `NETWORK_PACKETS_RECEIVED_DROPPED` `NETWORK_PACKETS_TRANSMITTED_DROPPED` `NETWORK_RECEIVED_ERROR_RATE` `NETWORK_TRANSMITTED_ERROR_RATE` `PAGE_FAULTS` `PG_AVAILABLE` `RESPONSE_TIME_50TH_PERCENTILE` `RESPONSE_TIME_90TH_PERCENTILE`
value	number	The value of the severity.
unit	string	The unit of the severity value. The element can hold these values `Billion (bilcount)` `Bit (bit)` `BitPerHour (bit/h)` `BitPerMinute (bit/min)` `BitPerSecond (bit/s)` `Byte (B)` `BytePerHour (B/h)` `BytePerMinute (B/min)` `BytePerSecond (B/s)` `Cores` `Count (count)` `Day (ds)` `DecibelMilliWatt (dBm)` `G` `GibiByte (GiB)` `GigaByte (GB)` `Hour (hs)` `KibiByte (KiB)` `KibiBytePerHour (KiB/h)` `KibiBytePerMinute (KiB/min)` `KibiBytePerSecond (KiB/s)` `KiloByte (kB)` `KiloBytePerHour (kB/h)` `KiloBytePerMinute (kB/min)` `KiloBytePerSecond (kB/s)` `M` `MSU` `MebiByte (MiB)` `MebiBytePerHour (MiB/h)` `MebiBytePerMinute (MiB/min)` `MebiBytePerSecond (MiB/s)` `MegaByte (MB)` `MegaBytePerHour (MB/h)` `MegaBytePerMinute (MB/min)` `MegaBytePerSecond (MB/s)` `MicroSecond (µs)` `MilliSecond (ms)` `MilliSecondPerMinute (ms/min)` `Million (milcount)` `Minute (mins)` `Month (mos)` `N/A` `NanoSecond (ns)` `NanoSecondPerMinute (ns/min)` `PerHour (count/h)` `PerMinute (count/min)` `PerSecond (count/s)` `Percent (%)` `Pixel (px)` `Promille (‰)` `Ratio` `Second (s)` `State` `Unspecified` `Week (ws)` `Year (ys)` `k` `mCores`

The `EntityShortRepresentation` object

The short representation of a Dynatrace entity.

Element	Type	Description
id	string	The ID of the Dynatrace entity.
name	string	The name of the Dynatrace entity.
description	string	A short description of the Dynatrace entity.

The `EventRestImpact` object

The information about the event's impact.

Element	Type	Description
entityId	string	The ID of the affected Dynatrace entity.
entityName	string	The name of the affected Dynatrace entity.
severityLevel	string	The severity of the event. The element can hold these values `AVAILABILITY` `CUSTOM_ALERT` `ERROR` `MONITORING_UNAVAILABLE` `PERFORMANCE` `RESOURCE_CONTENTION`
impactLevel	string	The impact level of the event. It shows what is affected by the problem: infrastructure, service, or application. The element can hold these values `APPLICATION` `ENVIRONMENT` `INFRASTRUCTURE` `SERVICE`
eventType	string	The type of the event. The element can hold these values `APPLICATION_JS_FRAMEWORK_DETECTED` `APPLICATION_OVERLOAD_PREVENTION` `AVAILABILITY_EVENT` `CONNECTION_LOST` `CPU_SATURATED` `CUSTOM_ALERT` `CUSTOM_ANNOTATION` `CUSTOM_APPLICATION_OVERLOAD_PREVENTION` `CUSTOM_APP_CRASH_RATE_INCREASED` `CUSTOM_CONFIGURATION` `CUSTOM_DEPLOYMENT` `CUSTOM_INFO` `DATABASE_CONNECTION_FAILURE` `DEPLOYMENT_CHANGED_CHANGE` `DEPLOYMENT_CHANGED_NEW` `DEPLOYMENT_CHANGED_REMOVED` `DYNATRACE_INTERNAL` `EBS_VOLUME_HIGH_LATENCY` `ELASTIC_LOAD_BALANCER_HIGH_BACKEND_FAILURE_RATE` `ELASTIC_LOAD_BALANCER_HIGH_FAILURE_RATE` `ELASTIC_LOAD_BALANCER_HIGH_UNHEALTHY_HOST_RATE` `ERROR_EVENT` `ESXI_HOST_VM_MOTION_ARRIVED` `ESXI_HOST_VM_MOTION_LEFT` `ESXI_HOST_VM_STARTED` `ESXI_START` `ESXI_VM_DISCONNECTED` `ESXI_VM_MOTION` `ESXI_VM_POWER_OFF` `ESXI_VM_START` `FAILURE_RATE_INCREASED` `HIGH_CONNECTIVITY_FAILURES` `HIGH_DROPPED_PACKETS_RATE` `HIGH_GC_ACTIVITY` `HIGH_LATENCY` `HIGH_NETWORK_ERROR_RATE` `HIGH_NETWORK_LOSS_RATE` `HIGH_NETWORK_UTILIZATION` `HOST_CONNECTION_FAILED` `HOST_CONNECTION_LOST` `HOST_DATASTORE_LOW_DISK_SPACE` `HOST_DISK_LOW_INODES` `HOST_GRACEFULLY_SHUTDOWN` `HOST_LOG_AVAILABILITY` `HOST_LOG_ERROR` `HOST_LOG_MATCHED` `HOST_LOG_PERFORMANCE` `HOST_MAINTENANCE` `HOST_NO_CONNECTION` `HOST_OF_SERVICE_UNAVAILABLE` `HOST_SHUTDOWN` `HOST_TIMEOUT` `HTTP_CHECK_GLOBAL_OUTAGE` `HTTP_CHECK_LOCAL_OUTAGE` `HTTP_CHECK_TEST_LOCATION_SLOWDOWN` `INSUFFICIENT_DISK_QUEUE_DEPTH` `JAVASCRIPT_ERROR_RATE_INCREASED` `LAMBDA_FUNCTION_HIGH_ERROR_RATE` `LOG_AVAILABILITY` `LOG_ERROR` `LOG_MATCHED` `LOG_PERFORMANCE` `LOW_DISK_SPACE` `LOW_STORAGE_SPACE` `MARKED_FOR_TERMINATION` `MEMORY_RESOURCES_EXHAUSTED` `MEMORY_SATURATED` `MOBILE_APPLICATION_OVERLOAD_PREVENTION` `MOBILE_APP_CRASH_RATE_INCREASED` `MONITORING_UNAVAILABLE` `OPENSTACK_HOST_VM_SHUTDOWN` `OPENSTACK_HOST_VM_STARTED` `OPENSTACK_KEYSTONE_SLOW` `OPENSTACK_KEYSTONE_UNHEALTHY` `OPENSTACK_VM_LAUNCH_FAILED` `OPENSTACK_VM_MOTION` `OSI_DOCKER_DEVICEMAPPER_LOW_DATA_SPACE` `OSI_DOCKER_DEVICEMAPPER_LOW_METADATA_SPACE` `OVERLOADED_STORAGE` `PERFORMANCE_EVENT` `PGI_CRASHED_INFO` `PGI_HAPROXY_QUEUED_REQUESTS_HIGH` `PGI_HAPROXY_SESSION_USAGE_HIGH` `PGI_LOG_MATCHED` `PGI_MEMDUMP` `PGI_MYSQL_SLOW_QUERIES_RATE_HIGH` `PGI_OF_SERVICE_UNAVAILABLE` `PGI_RMQ_HIGH_FILE_DESC_USAGE` `PGI_RMQ_HIGH_MEM_USAGE` `PGI_RMQ_HIGH_PROCESS_USAGE` `PGI_RMQ_HIGH_SOCKETS_USAGE` `PGI_RMQ_LOW_DISK_SPACE` `PROCESS_CRASHED` `PROCESS_CUSTOM_AVAILABILITY` `PROCESS_CUSTOM_ERROR` `PROCESS_CUSTOM_PERFORMANCE` `PROCESS_GROUP_LOW_INSTANCE_COUNT` `PROCESS_LOG_AVAILABILITY` `PROCESS_LOG_ERROR` `PROCESS_LOG_PERFORMANCE` `PROCESS_RESTART` `PROCESS_UNAVAILABLE` `RDS_AZ_FAILOVER_COMPLETED` `RDS_AZ_FAILOVER_STARTED` `RDS_BACKUP_COMPLETED` `RDS_BACKUP_STARTED` `RDS_OF_SERVICE_UNAVAILABLE` `RDS_RESTART` `RDS_RESTART_SEQUENCE` `RESOURCE_CONTENTION` `SERVICE_RESPONSE_TIME_DEGRADED` `SLOW_DISK` `SYNTHETIC_AVAILABILITY` `SYNTHETIC_NODE_OUTAGE` `SYNTHETIC_PRIVATE_LOCATION_OUTAGE` `SYNTHETIC_SLOWDOWN` `THREADS_RESOURCES_EXHAUSTED` `UNEXPECTED_HIGH_LOAD` `UNEXPECTED_LOW_LOAD` `USER_ACTION_DURATION_DEGRADATION` `VIRTUAL_MACHINE_SHUTDOWN` `WEB_CHECK_GLOBAL_OUTAGE` `WEB_CHECK_LOCAL_OUTAGE`
resourceId	string	The id of the resource the event occurred on.
resourceName	string	The name of the resource the event occurred on.

Response body JSON model

json
{
  "result": {
    "id": "string",
    "startTime": 1,
    "endTime": 1,
    "displayName": "string",
    "impactLevel": "APPLICATION",
    "status": "CLOSED",
    "severityLevel": "AVAILABILITY",
    "commentCount": 1,
    "tagsOfAffectedEntities": [
      {
        "context": "AWS",
        "key": "string",
        "value": "string"
      }
    ],
    "rankedEvents": [
      {
        "startTime": 1,
        "endTime": 1,
        "entityId": "string",
        "entityName": "string",
        "severityLevel": "AVAILABILITY",
        "impactLevel": "APPLICATION",
        "eventType": "APPLICATION_JS_FRAMEWORK_DETECTED",
        "resourceId": "string",
        "resourceName": "string",
        "status": "CLOSED",
        "severities": [
          {
            "context": "COMMAND_ABORT",
            "value": 1,
            "unit": "Billion (bilcount)"
          }
        ],
        "isRootCause": true,
        "deploymentProject": "string",
        "cpuLimitInMHz": 1,
        "deploymentParamAdded": "string",
        "affectedPrivateSyntheticLocations": [
          "string"
        ],
        "isClusterWide": true,
        "source": "string",
        "effectiveEntity": "string",
        "operatingSystem": "string",
        "artifact": "string",
        "cpuLoad": 1,
        "affectedRequestsPerMinute": 1,
        "annotationDescription": "string",
        "browser": "APPLICATION",
        "affectedSyntheticLocations": [
          "string"
        ],
        "deploymentName": "string",
        "deploymentParamRemoved": "string",
        "correlationId": "string",
        "userDefined50thPercentileThreshold": 1,
        "syntheticErrorType": [
          "string"
        ],
        "serviceMethodGroup": "string",
        "referenceResponseTime90thPercentile": 1,
        "userAction": "string",
        "minimumProcessGroupInstanceCountThreshold": 1,
        "referenceResponseTime50thPercentile": 1,
        "original": "string",
        "userDefined90thPercentileThreshold": 1,
        "deploymentVersion": "string",
        "annotationType": "string",
        "affectedSyntheticActions": [
          "string"
        ],
        "affectedUserActionsPerMinute": 1,
        "activeMaintenanceWindows": [
          {
            "id": "6a98d7bc-abb9-44f8-ae6a-73e68e71812a",
            "name": "Dynatrace entity",
            "description": "Dynatrace entity for the REST API example"
          }
        ],
        "mobileAppVersion": "string",
        "userDefinedFailureRateThreshold": 1,
        "percentile": "50th",
        "customProperties": {},
        "remediationAction": "string",
        "service": "string",
        "ciBackLink": "string",
        "geolocation": "string",
        "serviceMethod": "string",
        "changed": "string"
      }
    ],
    "rankedImpacts": [
      {
        "entityId": "string",
        "entityName": "string",
        "severityLevel": "AVAILABILITY",
        "impactLevel": "APPLICATION",
        "eventType": "APPLICATION_JS_FRAMEWORK_DETECTED",
        "resourceId": "string",
        "resourceName": "string"
      }
    ],
    "affectedCounts": {
      "APPLICATION": 1,
      "ENVIRONMENT": 1,
      "INFRASTRUCTURE": 1,
      "SERVICE": 1
    },
    "recoveredCounts": {
      "APPLICATION": 1,
      "ENVIRONMENT": 1,
      "INFRASTRUCTURE": 1,
      "SERVICE": 1
    },
    "hasRootCause": true
  }
}

Example

In this example, the request gets the details on the problem with ID 2307087411653364173_1538400720000V2.

The API token is passed in the Authorization header.

Curl

shell
curl -X GET \
  https://mySampleEnv.live.dynatrace.com/api/v1/problem/details/2307087411653364173_1538400720000V2 \
  -H 'Authorization: Api-Token dt0c01.abc123.abcdefjhij1234567890'

Request URL

plaintext
https://mySampleEnv.live.dynatrace.com/api/v1/problem/details/2307087411653364173_1538400720000V2

Response body

json
{
    "result": {
        "id": "2307087411653364173_1538400720000V2",
        "startTime": 1538400720000,
        "endTime": -1,
        "displayName": "173",
        "impactLevel": "INFRASTRUCTURE",
        "details": "OPEN",
        "severityLevel": "AVAILABILITY",
        "commentCount": 0,
        "tagsOfAffectedEntities": [
            {
                "context": "CONTEXTLESS",
                "key": "loadtest"
            },
            {
                "context": "CONTEXTLESS",
                "key": "ServiceNow"
            },
            {
                "context": "CONTEXTLESS",
                "key": "host tag"
            }
        ],
        "rankedEvents": [
            {
                "startTime": 1538400720000,
                "endTime": -1,
                "entityId": "PROCESS_GROUP-09875E82E2FB98FD",
                "entityName": "Windows System",
                "severityLevel": "AVAILABILITY",
                "impactLevel": "INFRASTRUCTURE",
                "eventType": "PROCESS_GROUP_LOW_INSTANCE_COUNT",
                "details": "OPEN",
                "severities": [
                    {
                        "context": "PG_AVAILABLE",
                        "value": 2,
                        "unit": "Count (count)"
                    }
                ],
                "isRootCause": true,
                "minimumProcessGroupInstanceCountThreshold": 3
            },
            {
                "startTime": 1538400731799,
                "endTime": 1538443959640,
                "entityId": "HOST-ED6BC51DEBA8093A",
                "entityName": "ZID",
                "severityLevel": "AVAILABILITY",
                "impactLevel": "INFRASTRUCTURE",
                "eventType": "CONNECTION_LOST",
                "details": "CLOSED",
                "severities": [],
                "isRootCause": true
            }
        ],
        "rankedImpacts": [
            {
                "entityId": "PROCESS_GROUP-09875E82E2FB98FD",
                "entityName": "Windows System",
                "severityLevel": "AVAILABILITY",
                "impactLevel": "INFRASTRUCTURE",
                "eventType": "PROCESS_GROUP_LOW_INSTANCE_COUNT"
            },
            {
                "entityId": "HOST-ED6BC51DEBA8093A",
                "entityName": "ZID",
                "severityLevel": "AVAILABILITY",
                "impactLevel": "INFRASTRUCTURE",
                "eventType": "CONNECTION_LOST"
            }
        ],
        "affectedCounts": {
            "INFRASTRUCTURE": 1,
            "SERVICE": 0,
            "APPLICATION": 0,
            "ENVIRONMENT": 0
        },
        "recoveredCounts": {
            "INFRASTRUCTURE": 1,
            "SERVICE": 0,
            "APPLICATION": 0,
            "ENVIRONMENT": 0
        },
        "hasRootCause": true
    }
}

Response code

200

Problems API - GET details

Authentication

Parameters

Response

Response codes

Response body objects

The ProblemDetailsResultWrapper object

The Problem object

The TagInfo object

The Event object

The EventSeverity object

The EntityShortRepresentation object

The EventRestImpact object

Response body JSON model

Example

Curl

Request URL

Response body

Response code

The `ProblemDetailsResultWrapper` object

The `Problem` object

The `TagInfo` object

The `Event` object

The `EventSeverity` object

The `EntityShortRepresentation` object

The `EventRestImpact` object