Problems API - GET details

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Lists all details of the specified problem.

The request produces an application/json payload.

GET	Managed	`https://{your-domain}/e/{your-environment-id}/api/v1/problem/details/{problemId}`
	SaaS	`https://{your-environment-id}.live.dynatrace.com/api/v1/problem/details/{problemId}`
	Environment ActiveGate	`https://{your-activegate-domain}/e/{your-environment-id}/api/v1/problem/details/{problemId}`

Authentication

To execute this request, you need Access problem and event feed, metrics, and topology (DataExport) permission assigned to your API token. To learn how to obtain and use it, see Tokens and authentication.

Parameters

Parameter	Type	Description	In	Required
problemId	string	The ID of the problem you're inquiring.	path	optional

Response

Response codes

Code	Type	Description
200	ProblemDetailsResultWrapper	Success

Response body objects

The `ProblemDetailsResultWrapper` object

Element	Type	Description	Required
result	Problem	The properties of a problem.	optional

The `Problem` object

The properties of a problem.

Element	Type	Description	Required
id	string	The ID of the problem.	optional
startTime	integer	The start timestamp of the problem, in UTC milliseconds.	optional
endTime	integer	The end timestamp of the problem, in UTC milliseconds. Has the value `-1` if the problem is still open.	optional
displayName	string	The name of the problem, displayed in the UI.	optional
impactLevel	string	The impact level of the problem. It shows what is affected by the problem: infrastructure, service, or application. The element can hold these values `APPLICATION` `ENVIRONMENT` `INFRASTRUCTURE` `SERVICE`	optional
status	string	The status of the problem. The element can hold these values `CLOSED` `OPEN`	optional
severityLevel	string	The severity of the problem. The element can hold these values `AVAILABILITY` `CUSTOM_ALERT` `ERROR` `MONITORING_UNAVAILABLE` `PERFORMANCE` `RESOURCE_CONTENTION`	optional
commentCount	integer	The number of comments to the problem.	optional
tagsOfAffectedEntities	TagInfo[]	Tags of entities affected by the problem.	optional
rankedEvents	Event[]	The list of events related to the problem.	optional
rankedImpacts	EventRestImpact[]	Provides impact information of the events in an aggregated form. For a more detailed impact analysis, see `rankedEvents`.	optional
affectedCounts	object	The number of affected entities per impact level.	optional
recoveredCounts	object	The number of entities that were affected, but recovered, per impact level.	optional
hasRootCause	boolean	Indicates whether Dynatrace has found at least one possible root cause for the problem.	optional

The `TagInfo` object

Tag of a Dynatrace entity.

Element Type Description Required

context

string

Element	Type	Description	Required
context	string	The origin of the tag, such as AWS or Cloud Foundry. Custom tags use the `CONTEXTLESS` value. The element can hold these values `AWS` `AWS_GENERIC` `AZURE` `CLOUD_FOUNDRY` `CONTEXTLESS` `ENVIRONMENT` `GOOGLE_CLOUD` `KUBERNETES`	required
key	string	The key of the tag. Custom tags have the tag value here.	required
value	string	The value of the tag. Not applicable to custom tags.	optional

The origin of the tag, such as AWS or Cloud Foundry.

Custom tags use the CONTEXTLESS value.

The element can hold these values

AWS
AWS_GENERIC
AZURE
CLOUD_FOUNDRY
CONTEXTLESS
ENVIRONMENT
GOOGLE_CLOUD
KUBERNETES

required

key

string

The key of the tag.

Custom tags have the tag value here.

required

value

string

The value of the tag.

Not applicable to custom tags.

optional

The `Event` object

The properties of an event.

Element	Type	Description	Required
startTime	integer	The timestamp of the event detection, in UTC milliseconds.	optional
endTime	integer	The timestamp of the event closure, in UTC milliseconds. Has the `-1` value if the event is still open.	optional
entityId	string	The ID of the affected Dynatrace entity.	optional
entityName	string	The name of the affected Dynatrace entity.	optional
severityLevel	string	The severity of the event. The element can hold these values `AVAILABILITY` `CUSTOM_ALERT` `ERROR` `MONITORING_UNAVAILABLE` `PERFORMANCE` `RESOURCE_CONTENTION`	optional
impactLevel	string	The impact level of the event. It shows what is affected by the problem: infrastructure, service, or application. The element can hold these values `APPLICATION` `ENVIRONMENT` `INFRASTRUCTURE` `SERVICE`	optional
eventType	string	The type of the event. The element can hold these values `APPLICATION_JS_FRAMEWORK_DETECTED` `APPLICATION_OVERLOAD_PREVENTION` `AVAILABILITY_EVENT` `CONNECTION_LOST` `CPU_SATURATED` `CUSTOM_ALERT` `CUSTOM_ANNOTATION` `CUSTOM_APPLICATION_OVERLOAD_PREVENTION` `CUSTOM_APP_CRASH_RATE_INCREASED` `CUSTOM_CONFIGURATION` `CUSTOM_DEPLOYMENT` `CUSTOM_INFO` `DATABASE_CONNECTION_FAILURE` `DEPLOYMENT_CHANGED_CHANGE` `DEPLOYMENT_CHANGED_NEW` `DEPLOYMENT_CHANGED_REMOVED` `DYNATRACE_INTERNAL` `EBS_VOLUME_HIGH_LATENCY` `ELASTIC_LOAD_BALANCER_HIGH_BACKEND_FAILURE_RATE` `ELASTIC_LOAD_BALANCER_HIGH_FAILURE_RATE` `ELASTIC_LOAD_BALANCER_HIGH_UNHEALTHY_HOST_RATE` `ERROR_EVENT` `ESXI_HOST_VM_MOTION_ARRIVED` `ESXI_HOST_VM_MOTION_LEFT` `ESXI_HOST_VM_STARTED` `ESXI_START` `ESXI_VM_DISCONNECTED` `ESXI_VM_MOTION` `ESXI_VM_POWER_OFF` `ESXI_VM_START` `FAILURE_RATE_INCREASED` `HIGH_CONNECTIVITY_FAILURES` `HIGH_DROPPED_PACKETS_RATE` `HIGH_GC_ACTIVITY` `HIGH_LATENCY` `HIGH_NETWORK_ERROR_RATE` `HIGH_NETWORK_LOSS_RATE` `HIGH_NETWORK_UTILIZATION` `HOST_CONNECTION_FAILED` `HOST_CONNECTION_LOST` `HOST_DATASTORE_LOW_DISK_SPACE` `HOST_DISK_LOW_INODES` `HOST_GRACEFULLY_SHUTDOWN` `HOST_LOG_AVAILABILITY` `HOST_LOG_ERROR` `HOST_LOG_MATCHED` `HOST_LOG_PERFORMANCE` `HOST_MAINTENANCE` `HOST_NO_CONNECTION` `HOST_OF_SERVICE_UNAVAILABLE` `HOST_SHUTDOWN` `HOST_TIMEOUT` `HTTP_CHECK_GLOBAL_OUTAGE` `HTTP_CHECK_LOCAL_OUTAGE` `HTTP_CHECK_TEST_LOCATION_SLOWDOWN` `INSUFFICIENT_DISK_QUEUE_DEPTH` `JAVASCRIPT_ERROR_RATE_INCREASED` `LAMBDA_FUNCTION_HIGH_ERROR_RATE` `LOG_AVAILABILITY` `LOG_ERROR` `LOG_MATCHED` `LOG_PERFORMANCE` `LOW_DISK_SPACE` `LOW_STORAGE_SPACE` `MARKED_FOR_TERMINATION` `MEMORY_RESOURCES_EXHAUSTED` `MEMORY_SATURATED` `MOBILE_APPLICATION_OVERLOAD_PREVENTION` `MOBILE_APP_CRASH_RATE_INCREASED` `MONITORING_UNAVAILABLE` `OPENSTACK_HOST_VM_SHUTDOWN` `OPENSTACK_HOST_VM_STARTED` `OPENSTACK_KEYSTONE_SLOW` `OPENSTACK_KEYSTONE_UNHEALTHY` `OPENSTACK_VM_LAUNCH_FAILED` `OPENSTACK_VM_MOTION` `OSI_DOCKER_DEVICEMAPPER_LOW_DATA_SPACE` `OSI_DOCKER_DEVICEMAPPER_LOW_METADATA_SPACE` `OVERLOADED_STORAGE` `PERFORMANCE_EVENT` `PGI_CRASHED_INFO` `PGI_HAPROXY_QUEUED_REQUESTS_HIGH` `PGI_HAPROXY_SESSION_USAGE_HIGH` `PGI_LOG_MATCHED` `PGI_MEMDUMP` `PGI_MYSQL_SLOW_QUERIES_RATE_HIGH` `PGI_OF_SERVICE_UNAVAILABLE` `PGI_RMQ_HIGH_FILE_DESC_USAGE` `PGI_RMQ_HIGH_MEM_USAGE` `PGI_RMQ_HIGH_PROCESS_USAGE` `PGI_RMQ_HIGH_SOCKETS_USAGE` `PGI_RMQ_LOW_DISK_SPACE` `PROCESS_CRASHED` `PROCESS_CUSTOM_AVAILABILITY` `PROCESS_CUSTOM_ERROR` `PROCESS_CUSTOM_PERFORMANCE` `PROCESS_GROUP_LOW_INSTANCE_COUNT` `PROCESS_LOG_AVAILABILITY` `PROCESS_LOG_ERROR` `PROCESS_LOG_PERFORMANCE` `PROCESS_RESTART` `PROCESS_UNAVAILABLE` `RDS_AZ_FAILOVER_COMPLETED` `RDS_AZ_FAILOVER_STARTED` `RDS_BACKUP_COMPLETED` `RDS_BACKUP_STARTED` `RDS_OF_SERVICE_UNAVAILABLE` `RDS_RESTART` `RDS_RESTART_SEQUENCE` `RESOURCE_CONTENTION` `SERVICE_RESPONSE_TIME_DEGRADED` `SLOW_DISK` `SYNTHETIC_AVAILABILITY` `SYNTHETIC_NODE_OUTAGE` `SYNTHETIC_PRIVATE_LOCATION_OUTAGE` `SYNTHETIC_SLOWDOWN` `THREADS_RESOURCES_EXHAUSTED` `UNEXPECTED_HIGH_LOAD` `UNEXPECTED_LOW_LOAD` `USER_ACTION_DURATION_DEGRADATION` `VIRTUAL_MACHINE_SHUTDOWN` `WEB_CHECK_GLOBAL_OUTAGE` `WEB_CHECK_LOCAL_OUTAGE`	optional
resourceId	string	The id of the resource the event occurred on.	optional
resourceName	string	The name of the resource the event occurred on.	optional
status	string	The status of the event. The element can hold these values `CLOSED` `OPEN`	optional
severities	EventSeverity[]	Additional data on the event severity.	optional
isRootCause	boolean	Indicates if the event is the root cause of a problem.	optional
deploymentProject	string	-	optional
cpuLimitInMHz	integer	-	optional
deploymentParamAdded	string	-	optional
affectedPrivateSyntheticLocations	string[]	-	optional
isClusterWide	boolean	For events with event type `MONITORING_UNAVAILABLE`, it may be that the event is occurring on the entire Dynatrace cluster. If this is true, it could be that there are problems on the Dynatrace side.	optional
source	string	-	optional
effectiveEntity	string	-	optional
operatingSystem	string	-	optional
artifact	string	-	optional
cpuLoad	number	-	optional
affectedRequestsPerMinute	number	-	optional
annotationDescription	string	-	optional
browser	string	- The element can hold these values `APPLICATION` `ENVIRONMENT` `INFRASTRUCTURE` `SERVICES`	optional
affectedSyntheticLocations	string[]	-	optional
deploymentName	string	-	optional
deploymentParamRemoved	string	-	optional
correlationId	string	-	optional
userDefined50thPercentileThreshold	number	-	optional
syntheticErrorType	string[]	If the event type is one of the synthetic event types then we may have information about the error type. The names of those are returned in this field.	optional
serviceMethodGroup	string	-	optional
referenceResponseTime90thPercentile	number	-	optional
userAction	string	-	optional
minimumProcessGroupInstanceCountThreshold	integer	-	optional
referenceResponseTime50thPercentile	number	-	optional
original	string	-	optional
userDefined90thPercentileThreshold	number	-	optional
deploymentVersion	string	-	optional
annotationType	string	-	optional
affectedSyntheticActions	string[]	If the event type is one of the synthetic event types then we may have information on which synthetic actions are affected by the event. The names of those are returned in this field.	optional
affectedUserActionsPerMinute	number	-	optional
activeMaintenanceWindows	EntityShortRepresentation[]	-	optional
mobileAppVersion	string	-	optional
userDefinedFailureRateThreshold	number	-	optional
percentile	string	- The element can hold these values `50th` `90th`	optional
customProperties	object	-	optional
remediationAction	string	-	optional
service	string	-	optional
ciBackLink	string	-	optional
geolocation	string	-	optional
serviceMethod	string	-	optional
changed	string	-	optional

The `EventSeverity` object

Additional data on the event severity.

Element	Type	Description	Required
context	string	The metric used in the event severity calculation. The element can hold these values `COMMAND_ABORT` `CPU_READY_TIME` `CPU_USAGE` `CRASH_RATE` `FAILURE_RATE` `HYPERVISOR_PACKETS_RECEIVED_DROPPED` `HYPERVISOR_PACKETS_TRANSMITTED_DROPPED` `MEMORY_COMPRESSION_RATE` `MEMORY_DECOMPRESSION_RATE` `MEMORY_SWAP_IN_RATE` `MEMORY_SWAP_OUT_RATE` `MEMORY_USAGE` `NETWORK_HIGH_RECEIVED_UTILIZATION_RATE` `NETWORK_HIGH_TRANSMITTED_UTILIZATION_RATE` `NETWORK_PACKETS_RECEIVED_DROPPED` `NETWORK_PACKETS_TRANSMITTED_DROPPED` `NETWORK_RECEIVED_ERROR_RATE` `NETWORK_TRANSMITTED_ERROR_RATE` `PAGE_FAULTS` `PG_AVAILABLE` `RESPONSE_TIME_50TH_PERCENTILE` `RESPONSE_TIME_90TH_PERCENTILE`	optional
value	number	The value of the severity.	optional
unit	string	The unit of the severity value. The element can hold these values `Bit (bit)` `BitPerHour (bit/h)` `BitPerMinute (bit/min)` `BitPerSecond (bit/s)` `Byte (B)` `BytePerHour (B/h)` `BytePerMinute (B/min)` `BytePerSecond (B/s)` `Cores` `Count (count)` `Day (ds)` `DecibelMilliWatt (dBm)` `G` `GibiByte (GiB)` `GigaByte (GB)` `Hour (hs)` `KibiByte (KiB)` `KibiBytePerHour (KiB/h)` `KibiBytePerMinute (KiB/min)` `KibiBytePerSecond (KiB/s)` `KiloByte (kB)` `KiloBytePerHour (kB/h)` `KiloBytePerMinute (kB/min)` `KiloBytePerSecond (kB/s)` `M` `MSU` `MebiByte (MiB)` `MebiBytePerHour (MiB/h)` `MebiBytePerMinute (MiB/min)` `MebiBytePerSecond (MiB/s)` `MegaByte (MB)` `MegaBytePerHour (MB/h)` `MegaBytePerMinute (MB/min)` `MegaBytePerSecond (MB/s)` `MicroSecond (µs)` `MilliSecond (ms)` `MilliSecondPerMinute (ms/min)` `Minute (mins)` `Month (mos)` `N/A` `NanoSecond (ns)` `NanoSecondPerMinute (ns/min)` `PerHour (count/h)` `PerMinute (count/min)` `PerSecond (count/s)` `Percent (%)` `Pixel (px)` `Promille (‰)` `Ratio` `Second (s)` `State` `Unspecified` `Week (ws)` `Year (ys)` `k` `mCores`	optional

The `EntityShortRepresentation` object

The short representation of a Dynatrace entity.

Element	Type	Description	Required
id	string	The ID of the Dynatrace entity.	required
name	string	The name of the Dynatrace entity.	optional
description	string	A short description of the Dynatrace entity.	optional

The `EventRestImpact` object

The information about the event's impact.

Element	Type	Description	Required
entityId	string	The ID of the affected Dynatrace entity.	optional
entityName	string	The name of the affected Dynatrace entity.	optional
severityLevel	string	The severity of the event. The element can hold these values `AVAILABILITY` `CUSTOM_ALERT` `ERROR` `MONITORING_UNAVAILABLE` `PERFORMANCE` `RESOURCE_CONTENTION`	optional
impactLevel	string	The impact level of the event. It shows what is affected by the problem: infrastructure, service, or application. The element can hold these values `APPLICATION` `ENVIRONMENT` `INFRASTRUCTURE` `SERVICE`	optional
eventType	string	The type of the event. The element can hold these values `APPLICATION_JS_FRAMEWORK_DETECTED` `APPLICATION_OVERLOAD_PREVENTION` `AVAILABILITY_EVENT` `CONNECTION_LOST` `CPU_SATURATED` `CUSTOM_ALERT` `CUSTOM_ANNOTATION` `CUSTOM_APPLICATION_OVERLOAD_PREVENTION` `CUSTOM_APP_CRASH_RATE_INCREASED` `CUSTOM_CONFIGURATION` `CUSTOM_DEPLOYMENT` `CUSTOM_INFO` `DATABASE_CONNECTION_FAILURE` `DEPLOYMENT_CHANGED_CHANGE` `DEPLOYMENT_CHANGED_NEW` `DEPLOYMENT_CHANGED_REMOVED` `DYNATRACE_INTERNAL` `EBS_VOLUME_HIGH_LATENCY` `ELASTIC_LOAD_BALANCER_HIGH_BACKEND_FAILURE_RATE` `ELASTIC_LOAD_BALANCER_HIGH_FAILURE_RATE` `ELASTIC_LOAD_BALANCER_HIGH_UNHEALTHY_HOST_RATE` `ERROR_EVENT` `ESXI_HOST_VM_MOTION_ARRIVED` `ESXI_HOST_VM_MOTION_LEFT` `ESXI_HOST_VM_STARTED` `ESXI_START` `ESXI_VM_DISCONNECTED` `ESXI_VM_MOTION` `ESXI_VM_POWER_OFF` `ESXI_VM_START` `FAILURE_RATE_INCREASED` `HIGH_CONNECTIVITY_FAILURES` `HIGH_DROPPED_PACKETS_RATE` `HIGH_GC_ACTIVITY` `HIGH_LATENCY` `HIGH_NETWORK_ERROR_RATE` `HIGH_NETWORK_LOSS_RATE` `HIGH_NETWORK_UTILIZATION` `HOST_CONNECTION_FAILED` `HOST_CONNECTION_LOST` `HOST_DATASTORE_LOW_DISK_SPACE` `HOST_DISK_LOW_INODES` `HOST_GRACEFULLY_SHUTDOWN` `HOST_LOG_AVAILABILITY` `HOST_LOG_ERROR` `HOST_LOG_MATCHED` `HOST_LOG_PERFORMANCE` `HOST_MAINTENANCE` `HOST_NO_CONNECTION` `HOST_OF_SERVICE_UNAVAILABLE` `HOST_SHUTDOWN` `HOST_TIMEOUT` `HTTP_CHECK_GLOBAL_OUTAGE` `HTTP_CHECK_LOCAL_OUTAGE` `HTTP_CHECK_TEST_LOCATION_SLOWDOWN` `INSUFFICIENT_DISK_QUEUE_DEPTH` `JAVASCRIPT_ERROR_RATE_INCREASED` `LAMBDA_FUNCTION_HIGH_ERROR_RATE` `LOG_AVAILABILITY` `LOG_ERROR` `LOG_MATCHED` `LOG_PERFORMANCE` `LOW_DISK_SPACE` `LOW_STORAGE_SPACE` `MARKED_FOR_TERMINATION` `MEMORY_RESOURCES_EXHAUSTED` `MEMORY_SATURATED` `MOBILE_APPLICATION_OVERLOAD_PREVENTION` `MOBILE_APP_CRASH_RATE_INCREASED` `MONITORING_UNAVAILABLE` `OPENSTACK_HOST_VM_SHUTDOWN` `OPENSTACK_HOST_VM_STARTED` `OPENSTACK_KEYSTONE_SLOW` `OPENSTACK_KEYSTONE_UNHEALTHY` `OPENSTACK_VM_LAUNCH_FAILED` `OPENSTACK_VM_MOTION` `OSI_DOCKER_DEVICEMAPPER_LOW_DATA_SPACE` `OSI_DOCKER_DEVICEMAPPER_LOW_METADATA_SPACE` `OVERLOADED_STORAGE` `PERFORMANCE_EVENT` `PGI_CRASHED_INFO` `PGI_HAPROXY_QUEUED_REQUESTS_HIGH` `PGI_HAPROXY_SESSION_USAGE_HIGH` `PGI_LOG_MATCHED` `PGI_MEMDUMP` `PGI_MYSQL_SLOW_QUERIES_RATE_HIGH` `PGI_OF_SERVICE_UNAVAILABLE` `PGI_RMQ_HIGH_FILE_DESC_USAGE` `PGI_RMQ_HIGH_MEM_USAGE` `PGI_RMQ_HIGH_PROCESS_USAGE` `PGI_RMQ_HIGH_SOCKETS_USAGE` `PGI_RMQ_LOW_DISK_SPACE` `PROCESS_CRASHED` `PROCESS_CUSTOM_AVAILABILITY` `PROCESS_CUSTOM_ERROR` `PROCESS_CUSTOM_PERFORMANCE` `PROCESS_GROUP_LOW_INSTANCE_COUNT` `PROCESS_LOG_AVAILABILITY` `PROCESS_LOG_ERROR` `PROCESS_LOG_PERFORMANCE` `PROCESS_RESTART` `PROCESS_UNAVAILABLE` `RDS_AZ_FAILOVER_COMPLETED` `RDS_AZ_FAILOVER_STARTED` `RDS_BACKUP_COMPLETED` `RDS_BACKUP_STARTED` `RDS_OF_SERVICE_UNAVAILABLE` `RDS_RESTART` `RDS_RESTART_SEQUENCE` `RESOURCE_CONTENTION` `SERVICE_RESPONSE_TIME_DEGRADED` `SLOW_DISK` `SYNTHETIC_AVAILABILITY` `SYNTHETIC_NODE_OUTAGE` `SYNTHETIC_PRIVATE_LOCATION_OUTAGE` `SYNTHETIC_SLOWDOWN` `THREADS_RESOURCES_EXHAUSTED` `UNEXPECTED_HIGH_LOAD` `UNEXPECTED_LOW_LOAD` `USER_ACTION_DURATION_DEGRADATION` `VIRTUAL_MACHINE_SHUTDOWN` `WEB_CHECK_GLOBAL_OUTAGE` `WEB_CHECK_LOCAL_OUTAGE`	optional
resourceId	string	The id of the resource the event occurred on.	optional
resourceName	string	The name of the resource the event occurred on.	optional

Response body JSON model

json
{
  "result": {
    "id": "string",
    "startTime": 1,
    "endTime": 1,
    "displayName": "string",
    "impactLevel": "APPLICATION",
    "status": "CLOSED",
    "severityLevel": "AVAILABILITY",
    "commentCount": 1,
    "tagsOfAffectedEntities": [
      {
        "context": "AWS",
        "key": "string",
        "value": "string"
      }
    ],
    "rankedEvents": [
      {
        "startTime": 1,
        "endTime": 1,
        "entityId": "string",
        "entityName": "string",
        "severityLevel": "AVAILABILITY",
        "impactLevel": "APPLICATION",
        "eventType": "APPLICATION_JS_FRAMEWORK_DETECTED",
        "resourceId": "string",
        "resourceName": "string",
        "status": "CLOSED",
        "severities": [
          {
            "context": "COMMAND_ABORT",
            "value": 1,
            "unit": "Bit (bit)"
          }
        ],
        "isRootCause": true,
        "deploymentProject": "string",
        "cpuLimitInMHz": 1,
        "deploymentParamAdded": "string",
        "affectedPrivateSyntheticLocations": [
          "string"
        ],
        "isClusterWide": true,
        "source": "string",
        "effectiveEntity": "string",
        "operatingSystem": "string",
        "artifact": "string",
        "cpuLoad": 1,
        "affectedRequestsPerMinute": 1,
        "annotationDescription": "string",
        "browser": "APPLICATION",
        "affectedSyntheticLocations": [
          "string"
        ],
        "deploymentName": "string",
        "deploymentParamRemoved": "string",
        "correlationId": "string",
        "userDefined50thPercentileThreshold": 1,
        "syntheticErrorType": [
          "string"
        ],
        "serviceMethodGroup": "string",
        "referenceResponseTime90thPercentile": 1,
        "userAction": "string",
        "minimumProcessGroupInstanceCountThreshold": 1,
        "referenceResponseTime50thPercentile": 1,
        "original": "string",
        "userDefined90thPercentileThreshold": 1,
        "deploymentVersion": "string",
        "annotationType": "string",
        "affectedSyntheticActions": [
          "string"
        ],
        "affectedUserActionsPerMinute": 1,
        "activeMaintenanceWindows": [
          {
            "id": "6a98d7bc-abb9-44f8-ae6a-73e68e71812a",
            "name": "Dynatrace entity",
            "description": "Dynatrace entity for the REST API example"
          }
        ],
        "mobileAppVersion": "string",
        "userDefinedFailureRateThreshold": 1,
        "percentile": "50th",
        "customProperties": {},
        "remediationAction": "string",
        "service": "string",
        "ciBackLink": "string",
        "geolocation": "string",
        "serviceMethod": "string",
        "changed": "string"
      }
    ],
    "rankedImpacts": [
      {
        "entityId": "string",
        "entityName": "string",
        "severityLevel": "AVAILABILITY",
        "impactLevel": "APPLICATION",
        "eventType": "APPLICATION_JS_FRAMEWORK_DETECTED",
        "resourceId": "string",
        "resourceName": "string"
      }
    ],
    "affectedCounts": {
      "APPLICATION": 1,
      "ENVIRONMENT": 1,
      "INFRASTRUCTURE": 1,
      "SERVICE": 1
    },
    "recoveredCounts": {
      "APPLICATION": 1,
      "ENVIRONMENT": 1,
      "INFRASTRUCTURE": 1,
      "SERVICE": 1
    },
    "hasRootCause": true
  }
}

Example

In this example, the request gets the details on the problem with ID 2307087411653364173_1538400720000V2.

The API token is passed in the Authorization header.

Curl

bash
curl -X GET \
  https://mySampleEnv.live.dynatrace.com/api/v1/problem/details/2307087411653364173_1538400720000V2 \
  -H 'Authorization: Api-Token dt0c01.abc123.abcdefjhij1234567890'

Request URL

http
https://mySampleEnv.live.dynatrace.com/api/v1/problem/details/2307087411653364173_1538400720000V2

Response body

json
{
    "result": {
        "id": "2307087411653364173_1538400720000V2",
        "startTime": 1538400720000,
        "endTime": -1,
        "displayName": "173",
        "impactLevel": "INFRASTRUCTURE",
        "details": "OPEN",
        "severityLevel": "AVAILABILITY",
        "commentCount": 0,
        "tagsOfAffectedEntities": [
            {
                "context": "CONTEXTLESS",
                "key": "loadtest"
            },
            {
                "context": "CONTEXTLESS",
                "key": "ServiceNow"
            },
            {
                "context": "CONTEXTLESS",
                "key": "host tag"
            }
        ],
        "rankedEvents": [
            {
                "startTime": 1538400720000,
                "endTime": -1,
                "entityId": "PROCESS_GROUP-09875E82E2FB98FD",
                "entityName": "Windows System",
                "severityLevel": "AVAILABILITY",
                "impactLevel": "INFRASTRUCTURE",
                "eventType": "PROCESS_GROUP_LOW_INSTANCE_COUNT",
                "details": "OPEN",
                "severities": [
                    {
                        "context": "PG_AVAILABLE",
                        "value": 2,
                        "unit": "Count (count)"
                    }
                ],
                "isRootCause": true,
                "minimumProcessGroupInstanceCountThreshold": 3
            },
            {
                "startTime": 1538400731799,
                "endTime": 1538443959640,
                "entityId": "HOST-ED6BC51DEBA8093A",
                "entityName": "ZID",
                "severityLevel": "AVAILABILITY",
                "impactLevel": "INFRASTRUCTURE",
                "eventType": "CONNECTION_LOST",
                "details": "CLOSED",
                "severities": [],
                "isRootCause": true
            }
        ],
        "rankedImpacts": [
            {
                "entityId": "PROCESS_GROUP-09875E82E2FB98FD",
                "entityName": "Windows System",
                "severityLevel": "AVAILABILITY",
                "impactLevel": "INFRASTRUCTURE",
                "eventType": "PROCESS_GROUP_LOW_INSTANCE_COUNT"
            },
            {
                "entityId": "HOST-ED6BC51DEBA8093A",
                "entityName": "ZID",
                "severityLevel": "AVAILABILITY",
                "impactLevel": "INFRASTRUCTURE",
                "eventType": "CONNECTION_LOST"
            }
        ],
        "affectedCounts": {
            "INFRASTRUCTURE": 1,
            "SERVICE": 0,
            "APPLICATION": 0,
            "ENVIRONMENT": 0
        },
        "recoveredCounts": {
            "INFRASTRUCTURE": 1,
            "SERVICE": 0,
            "APPLICATION": 0,
            "ENVIRONMENT": 0
        },
        "hasRootCause": true
    }
}

Response code

200

Problems API - GET details

Authentication

Parameters

Response

Response codes

Response body objects

The ProblemDetailsResultWrapper object

The Problem object

The TagInfo object

The Event object

The EventSeverity object

The EntityShortRepresentation object

The EventRestImpact object

Response body JSON model

Example

Curl

Request URL

Response body

Response code

The `ProblemDetailsResultWrapper` object

The `Problem` object

The `TagInfo` object

The `Event` object

The `EventSeverity` object

The `EntityShortRepresentation` object

The `EventRestImpact` object