Providing a positive experience to users is crucial to the success of your web and mobile channels, but without the right monitoring tools it can be difficult to ensure the consistent performance and availability of your applications on every device, OS, and browser. User experience monitoring can help you identify and resolve performance issues affecting the end user experience and learn more about how your users interact with your sites and applications. Dynatrace user experience monitoring solutions provide you with the granular data and dashboards you need to analyze and improve the user experience—from the first click to conversion.
User experience monitoring allows you to track and follow user transactions across the entire application infrastructure from the client-side device to your backend servers—and across third-party components and services—and offers you visibility into the many variables affecting the health of your mobile and web applications. By recording user visits and click paths as well as contextual information such as user device type or carrier network, user experience monitoring supplies you with valuable data about your users: data that enables you to better understand customer needs and expectations and to drive user experience optimization efforts.
Protecting the user experience on mobile channels is particularly challenging due to the wide variety of devices, OS versions, and connection speeds out in the wild. Mobile users are notoriously demanding, and companies that fail to implement proactive mobile application management—to continuously monitor and maintain the speed, stability, and full functionality of their mobile apps—will find themselves struggling to keep users engaged with their product and their brand.
A mobile monitoring app, or mobile-friendly user monitoring solution, can help organizations achieve greater insight into the mobile ecosystem and mobile users, enabling them to measure and assess critical aspects of the user experience, detect and diagnose performance issues faster, and optimize their mobile sites and apps for their particular user base.
Suitable for web, mobile web, and native or hybrid mobile applications, Dynatrace User Experience Management is a unified user experience monitoring toolkit leveraging our patented transaction-tracing PurePath Technology. With Dynatrace UEM, your teams can isolate the root cause of broken transactions and user frustration anywhere along the application delivery path. Integrating powerful real user and synthetic monitoring capabilities with sophisticated usage analytics, Dynatrace lets you visualize the impact of performance problems on user satisfaction and revenue flows, discover usage patterns and trends, and deliver a superior user experience to each and every customer.