Application performance monitoring for telecommunications

For telecommunication companies, downtime can be detrimental to the business. As internet and mobile usage increases, telecommunication companies look to keep up with the demand for speed and availability. Digital experience enhances the customer experience.

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Digital customer experience meets business intelligence

The separation between you and your competitors can literally be seconds, which makes customer experience a top priority in today’s digital age. Dynatrace gives you the ability to see applications the way your customers do and provides insights to stay competitive in today’s market.

Get a complete overview of your customer satisfaction and business outcomes per channel.

Achieve IT/Business Alignment with Dynatrace

Dynatrace lets you see your customers’ journey through their eyes, so you can deliver the best possible experience. Learn how both business and IT teams at Singtel leverage Dynatrace for insight into site performance as well as how performance is impacting end users.

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Sanjib Biswas, Senior Manager, Regional Online Operations at Singtel, explains how digital performance meets business intelligence and how both business and IT teams are optimizing end user experiences with Dynatrace.

Resolve customer experience issues proactively

Dynatrace monitors all the components underpinning the user journey for a complete view of the customer experience.

Improve customer experience with actionable insights from segmentation and user-behavior analytics.

Dynatrace is the only vendor that can extract data from the backend for real-business intelligence

Analyze application performance throughout your application’s full stack—down to each individual transaction—across all layers and technologies.

Get to the root cause in seconds

Dynatrace is the best in class for finding and resolving problems fast, all the way down to the code level.

Automatic root cause analysis is a unique Dynatrace capability that’s changing the lives of operations teams.

Excel in customer complaint resolution

All user click-paths are captured as sessions and aggregated for behavior analysis and fast complaint resolution.

Drill down into any customer journey. Dynatrace presents key findings automatically within interactive infographics.

Spark Video

Spark Gains Full Customer Visibility with Dynatrace

Dynatrace provides Spark with an unmatched level of monitoring with full visibility into the user experience as well as views of any backend system that might be impacted as a result of online transaction. View video here.

T-Mobile Report

Learn How to Manage the Performance of Complex Applications

T-Mobile goes beyond page load speed to optimize customer experience. Learn how they became masters of digital performance to boost ROI. Download the report.

Verizon Webinar

Sprinting for Success: The Digital Transformation Journey at Verizon

Learn how Verizon re-invented the way they develop, deploy and run their software supporting their business to remain competitive, profitable and relevant, in an era of increasing customer expectations. View webinar now.

Start your free Dynatrace trial today!

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