What is AIOps and why does it matter?

Artificial intelligence for IT operations (AIOps) refers to the automation of IT operations tasks through artificial intelligence (AI). AIOps platforms free ITOps and drive better business outcomes, by ingesting operations data to identify and resolve issues automatically. The core of an AIOps platform is the AI that identifies problems and the root cause, thereby enabling the automation. Typical platforms utilize machine learning (ML); however, these AI techniques can only suggest a likely root cause, which limits their utility. Davis is different.

AIOps (AI for IT Operations)

Davis®, Dynatrace’s AI engine, continuously looks for anomalies and provides precise root cause, enabling the resolution of issues in minutes—before they become expensive problems.

Free trial Read the report

What is AIOps?

AIOps is the practice of using artificial intelligence to maximize the potential of IT operations. It empowers teams to identify issues, reveal answers, and automate remediation at unprecedented speeds—all by ingesting data from every layer of the stack and continuously analyzing it with AI techniques.

We identified three key phases for our transformation at BT. First, we needed to transform digital operations to modernize our processes and services, driven by the move to the cloud. Second, we wanted to embrace AIOps to automate issue detection and analysis, so we could overcome the complexity of a modern operating environment.We saw the unique combination of Dynatrace and ServiceNow as invaluable in providing that capability, through more intelligent, simplified, and automated service operations.

Alex Bell Chief Architect, BT

See their story

Proactively prevent issues from becoming problems

Powered by an advanced AI engine with predictive capabilities, you can:

Detect issues before they escalate into production-impacting incidents
Drive preventive operations for proactive prevention
Reduce unplanned downtimes
Improve service reliability and resilience

Get to the precise root cause and eliminate alert storms

Evaluate billions of dependencies in milliseconds to:

Automatically Identify problems
Perform automated root cause analysis
Proactively fix problems before they impact customer experience
Free up time for innovation

Automatically understand dynamic cloud environments

With Davis, you can:

Continuously auto-discover your environment in real-time
Detect entity relationships at start-up with zero manual configuration
Gain end-to-end, comprehensive cloud-native visibility
Automatically map containerized processes running microservices in Kubernetes

Smartscape Service with multiple hosts and datacenters Dynatrace screenshot

Deliver AI-powered answers from advanced observability data

Dynatrace allows you to:

Drive DevOps initiatives by combining environmental context with AI and automation
Extend metrics, logs, and traces with UX and topology information
Easily integrate external data sources (CI/CD pipelines, cloud platforms, etc.) for even broader AI processing

Forrester Wave™ Report

Dynatrace named a Leader in The Forrester Wave™: AIOps Platforms, Q2 2025

Forrester, a leading independent research firm, has recognized Dynatrace as a Leader in AIOps

As organizations like yours increasingly rely on AIOps to enhance efficiency, reduce risk, and deliver better customer experiences, AI-powered observability can help you analyze, automate, and innovate faster—turning complexity into a strategic advantage that drives your business forward.

Access the report to see why Dynatrace earned the highest score in the “Current Offering” category and the highest score possible in 17 criteria, including log management, data-driven automation and remediation, pricing flexibility and transparency, and more.

Access the full report

Business Email

First Name

Last Name

Job Title

Company

Country/Region

By submitting this form, I agree to receive email communications from Dynatrace LLC and its local subsidiaries. I understand I can unsubscribe any time. Please refer to Dynatrace's Privacy Notice for more information.

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.

Free your teams with AIOps from Dynatrace

The Dynatrace AIOps platform redefines performance monitoring allowing your teams to focus on proactive action, innovation and better business outcomes.