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Agentic Workflows

Agentic Workflows

Build agentic workflows to automate, orchestrate and govern operations at scale.

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Build agentic workflows with drag-and-drop to automate your operations at scale.Orchestrate workflows and autonomous operations across the tools you already use.Get started instantly with readymade agents and workflows.
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Overview

Use Workflows to build agentic workflows, in which Dynatrace Intelligence carries out a step of the work. When a problem is detected, an event arrives or a schedule fires, the workflow hands a task to an agent: a ready-made agent such as the SRE Agent through the Run agent action, or your own task through the Agentic AI action. The agent runs its own queries with the tools you allow, within the operator's permissions, and returns a structured result. The next steps decide what happens: annotate the problem, route a ticket to the owner taken from ownership data, notify the team in Slack, Teams or email, create a postmortem, or prepare a fix that waits for approval.

When a problem triggers the workflow, the agent starts from the root cause Dynatrace Intelligence has already computed, and explains and completes it. For other triggers, built-in analyzers for anomaly detection, forecasting and threshold monitoring compute a finding first. Custom skills from Knowledge Base give the Agentic AI action your runbooks and terms.

Workflows connects to tools such as Slack, ServiceNow, Jira, GitHub, Kubernetes, AWS, Azure DevOps, GitLab and Jenkins.

Key capabilities:

  • Trigger agentic workflows from problems, security events, metric thresholds, API calls or schedules, including business-hour and holiday-aware calendars.
  • Run a ready-made agent such as the SRE Agent with the Run agent action, or start from its template in Workflows.
  • Add Dynatrace Intelligence actions: Agentic AI for your own multi-step task with tools, Prompt AI for a single generative step, and the analyzers.
  • Keep a person in the loop with approval steps, and control each run with conditions, loops, retries, parallel execution and live monitoring.
  • Start from ready-made agents and workflow templates in the visual builder, and add custom code where you need it.

Use cases

  • Investigate a detected problem: the SRE Agent runs its own queries and writes the root cause, key findings, impact, recommendations and what it checked and ruled out onto the problem.
  • Open tickets that already name the cause: create ServiceNow, Jira or Jira Service Management incidents with the findings attached, routed to the owner, and notify the team in Slack, Teams or email.
  • Diagnose a Kubernetes anomaly: write the cause and a corrected YAML block back as an event on the workload, or open a GitHub pull request behind an approval gate.
  • Report on a schedule: summarize and rank open problems, cost trends or SLO status, and send the result by email, Slack or Teams.
  • Act before an SLA breach: forecast capacity demand or detect a change in service behavior, and notify the team before it turns into an incident.
  • Respond to security findings: extract indicators of compromise, correlate them with observability data, assess the risk and trigger the response across your security tools.

Get started

Workflows is preinstalled in every Dynatrace SaaS environment. Start from the SRE Agent template, or add the Run agent and Agentic AI actions to a workflow you already have.

  1. Install Dynatrace Intelligence for Workflows in your environment. The Run agent, Agentic AI and Prompt AI actions and the analyzers then appear under Dynatrace Intelligence in the Choose action section.
  2. An environment admin turns on Settings > Dynatrace Intelligence > Generative and agentic AI, and the relevant user groups need a policy that allows davis-copilot:conversations:execute.
  3. In Workflows, go to Settings > Authorization settings and grant app-engine:functions:run, davis:analyzers:read, davis:analyzers:execute, storage:bizevents:read, storage:buckets:read, storage:events:read, storage:logs:read, storage:metrics:read, storage:spans:read and storage:system:read.
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