Digital customer experience analytics
Monitor and analyze digital customer experience to deliver engaging mobile and web experiences and drive positive business outcomes.
Successful digital customer experience requires immediate answers to
Performance
53%of mobile users abandon session if longer than 3 seconds to load
Impact
79%of users will not return after negative experience
Root Cause
75%of customer expect online help resolution within 5 minutes
Customer experience analytics
Get a 360 degree view and zoom in to every single customer journey. Deliver outstanding quality and performance across all digital touchpoints.
Transform digital experiences
Deliver outstanding digital experiences based on customer satisfaction and business impact analyses.
Monitor and analyze every digital journey
Get a 360 degree view of every single customer journey across all digital touchpoints.
Nordstrom
Dynatrace gives us the ability and the confidence to keep learning from our customers. It shows us exactly where there are issues and—just as important—it shows us where there aren’t.”
Leading brands worldwide trust Dynatrace
Dynatrace offers the best insights and the lowest total cost of ownership
Unmatched ease of use
Get started in under 5 minutes. Intuitive dashboards instantly provide full insights. Deploy only OneAgent, no code changes required.
Powered by AI
Find out in seconds, where and why applications break before your customers are impacted. Dynatrace artificial intelligence autonomously detects anomalies and identifies root causes.
Scaling with your business
Dynatrace scales up to millions of user sessions and provides open APIs for seamless integration. It can be deployed as pure SaaS, as managed solution or on-premises.
Deliver superb customer experiences
- Analyze user satisfaction and business impact
- Optimize availability and performance across all channels
- Resolve issues and complaints proactively powered by AI
Full insight across all digital touchpoints
- Real user monitoring tracks every single customer journey
- Synthetic checks ensure availability and performance proactively
- Leverage Dynatrace full stack monitoring powered by AI for mobile apps, web applications and all digital touchpoints
Digital experience monitoring redefined for IoT ecosystems
- Powered by AI, monitoring of web-scale IoT environments gets easy
- Monitor sensor devices, smart devices, gateways, applications and highly dynamic cloud environments
- Aggregate information from millions of users and devices on pre-built dashboards and interactive world maps.
Start analyzing customer experience in under 5 minutes—powered by AI
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