Digital customer experience analytics

Monitor and analyze digital customer experience to deliver engaging mobile and web experiences and drive positive business outcomes.

Successful digital customer experience requires immediate answers to


Performance

53%

of mobile users abandon session if longer than 3 seconds to load

Impact

79%

of users will not return after negative experience

Root Cause

75%

of customer expect online help resolution within 5 minutes

Customer experience analytics


Get a 360 degree view and zoom in to every single customer journey. Deliver outstanding quality and performance across all digital touchpoints.

Get a complete overview of your customer satisfaction and business outcomes per channel with customer experience analytics.

Transform digital experiences

Deliver outstanding digital experiences based on customer satisfaction and business impact analyses.

Monitor and analyze every digital journey

Get a 360 degree view of every single customer journey across all digital touchpoints.

Analyze customer behavior across all digital touchpoints.

Nordstrom

Dynatrace gives us the ability and the confidence to keep learning from our customers. It shows us exactly where there are issues and—just as important—it shows us where there aren’t.”
Gopal Brugalette, Performance Architect at Nordstrom

Leading brands worldwide trust Dynatrace

Dynatrace offers the best insights and the lowest total cost of ownership


Unmatched ease of use

Get started in under 5 minutes. Intuitive dashboards instantly provide full insights. Deploy only OneAgent, no code changes required.

Powered by AI

Find out in seconds, where and why applications break before your customers are impacted. Dynatrace artificial intelligence autonomously detects anomalies and identifies root causes.

Scaling with your business

Dynatrace scales up to millions of user sessions and provides open APIs for seamless integration. It can be deployed as pure SaaS, as managed solution or on-premises.

Deliver superb customer experiences


  • Analyze user satisfaction and business impact
  • Optimize availability and performance across all channels
  • Resolve issues and complaints proactively powered by AI

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Monitor, analyze, and improve customer experience.

Full insight across all digital touchpoints


  • Real user monitoring tracks every single customer journey
  • Synthetic checks ensure availability and performance proactively
  • Leverage Dynatrace full stack monitoring powered by AI for mobile apps, web applications and all digital touchpoints

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Drill down into any customer journey.

Digital experience monitoring redefined for IoT ecosystems


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Start analyzing customer experience in under 5 minutes—powered by AI


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