Monitor, analyze, and boost customer experience

Dynatrace simplifies the complexities of digital experience

Understand how your applications’ performance impacts your bottom line

To drive revenue, organizations know the key to success is to evaluate applications from a strategic advantage and ensure the digital user experience is positive.

Dynatrace gives you the ability to see applications the way your customers do, which allows teams full operational insight. This insight is the key ingredient to stay competitive in today’s market.

Comprehensive dashboards makes it easy to compare User experience, Bounce rate, Conversion rate, and traffic across all channels. Get a complete overview of your customer satisfaction and business outcomes per channel. Combine real user monitoring with synthetic checks to see the full picture.

We are in the middle of a digital revolution

MIT Technology Review and Dynatrace teamed up to examine how Digital Performance Management allows business and IT teams to measure customer experience.

Closing the Customer Experience Gap with Digital Performance Management

This exclusive report describes how to close the customer-experience gap through digital-performance management (DPM). Report offers benefits and insights on getting started with DPM today.
Download the report here

Winning the Digital Revolution with Digital Performance Management

This infographic highlights how Digital Performance Management (DPM) integrates IT system performance with digital business performance so all stakeholders can speak the same language and work towards the same goals. View the infographic here

Emerging Trend Analysis: What is Digital Performance Management?

This introduction to DPM explains how this emerging approach can provide serious business value Read the article here

Proactively monitor customer experience

Don’t get caught off guard! Dynatrace analyzes each customers digital journey in real-time to evaluate satisfaction.

Dynatrace synthetic monitoring emulates all major desktop and mobile browsers to comprehensively simulate real customer journeys from thousands of locations around the world. Benchmark your site’s performance against your competition to understand exactly where you stand. Improve customer experience with actionable insights from segmentation and user-behavior analytics.

Pandora

“At Pandora, we’re all about the user experience so performance is extremely important. Dynatrace helps me to benchmark to make sure that everyone is meeting our SLA.”

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Fast complaint resolution is key to customer satisfaction

With the rise of social media, users hold all the power. A disappointing user experience can be detrimental to your brand.

Obtaining real user experience is vital for companies doing business online. Dynatrace recognizes the challenges of the multi-channel customer experience and the need for a user-centric approach for modern web and mobile applications.

Drill down into any customer journey Complaint Resolution User Analytics

Five Steps for Identifying Application Development Deficiencies and Fixing Problems Fast

The pressure to increase functionality and customer service is part of an IT professional’s daily routine. Download this webinar and learn how American Fidelity overhauled their IT infrastructure to be proactive vs. reactive in the event of an issue.

Delivering Great Customer Experiences in a Complex Digital World

Delivering Great Customer Experience in a Complex Digital World [Video]

Download this video

How Website & Application Performance Impacts Customer Experience and Loyalty

How Website & Application Performance Impacts Customer Experience and Loyalty [Blog]

View this blog for leading market expertise

A New Way to Measure User Experience

The Essential Omni-Channel User Experience [Blog]

View this blog for peer insights

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