Automatic business impact analysis

Dynatrace automatically quantifies how performance problems affect your customers.

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Automatic business impact analysis screenshot
Automatic business impact analysis screenshot

Proactively identify the potential customer impact of problems

Dynatrace artificial intelligence not only automatically pinpoints the underlying root cause of a performance problem, it also automatically quantifies the impact that problem has on your customers.

Each problem notification generated by the anomaly detection engine includes a business impact analysis that shows the number of impacted users and service calls for each affected application.

  • Immediately see where and how performance issues affect customers.
  • Prioritize troubleshooting to focus on problems that impact many users, not just a couple of outliers.
  • See exactly which user actions and service methods are affected.
Automatic business impact analysis provides you with mission-critical information about the problem’s impact on real users.
See exactly which user actions and service calls are affected by performance problems.

How automatic business impact analysis works

As soon as the anomaly detection engine identifies a performance problem, Dynatrace collects and analyzes all relevant transactions—from the affected nodes up to their entry points (customer-facing application or service)—and counts the number of distinct real users who have faced the problem so far.

  • Only Dynatrace has PurePath technology to capture metric detail from each individual transaction end to end across every tier of your application technology stack.
  • Other APM vendors rely on samples and snapshots.
  • Patented Smartscape technology provides real-time topological information to "connect the dots" among components and dependencies.

Automatic business impact analysis is possible only when collection of performance metrics for each individual transaction is combined with a real-time model of the application environments—including dependencies.

“With Dynatrace, we immediately identify problems, quantify the business impact and share root cause data with our teams. This ensures that any incident causes minimal impact to our end users.”
“As an online retailer, website and mobile performance is critical to us because it directly correlates with the customer experience and revenue generation. That’s why we rely on Dynatrace.”

Know about customer problems that don't trigger alerts#

Uncover customer experience problems that statistical baselining can't detect. By collecting and analyzing all transactions related to a problem, Dynatrace business impact analysis brings to light problems that are otherwise impossible to detect based on statistical evidence alone (e.g., threshold or baseline violations)—for example, customers being unable to log in to your application.

Problem notifications show you which user actins from which applications were affected by performance problems.

One-click drill-down into details

Dynatrace consolidates all related performance issues into a single actionable notification. And it's just a quick click into a wealth of details from each notification.

  • Service call links take you directly to service flow analysis, which maps out how every single individual service request behaves and performs end to end.
  • Click into details about affected applications and user actions: browsers/devices, geolocations, OS, number of actions, and more.
  • All details are presented within the context of the problem, providing information about what was going on before, during, and after the problem.
One click to service flow enables you to perform further analysis into each individual transaction within the PurePath view.
Get details on browser, geolocation, OS, and more broken out for each affected user action.
All details are presented within the context of the problem.

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Dynatrace named a 2021 Gartner
Magic Quadrant Leader

2021 Gartner Magic Quadrant for APM
Named a Leader for the 11th consecutive time

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2021 Gartner Critical Capabilities for APM
Scored highest in 4 out of 5 use cases

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