Real user monitoring (RUM)

AI powered, full stack, automated - Dynatrace brings new levels of visibility and insight into the customer digital experience through the perspective of the end user in real time.

Unmatched monitoring visibility

Dynatrace is the only vendor to capture the full visibility of customer experience across every digital transaction. No sampling of data, Dynatrace gives you a complete picture, from the frontend to the backend.

  • Gapless insight - map the whole user journey, not just bits and pieces
  • Awareness into performance issues and potential business impact
  • Resolve problems proactively with real-time data

Improve customer experience with actional insights from segmentation and user-behavior analytics.

Eliminate blind spots with Dynatrace visually complete

Correlate visual performance to digital business outcomes automatically. Dynatrace Visually complete is the only solution to eliminate user experience blind spots and provide the most accurate and relevant measurement of user experience. Core benefits of Visually complete:

  • 100% visibility to actual real user experiences
  • Accelerate performance improvement
  • Align IT and business to connect UX with business outcomes
  • Optimize decisions across development, operations and user journey
Visually complete measures exactly how long it takes your web page to become fully loaded visually and ready to be used (2.89 s)
Traditional metrics like Action Duration can be very misleading indicators of when the web page is ready to be used (9.38 s)
Time to first byte is important in understanding how the page loads, but it doesn't necessarily translate directly into the user experience (0.7 s)
HTML Downloaded is also useful, but it doesn't consider the time the user must wait before they can meaningfully interact with the web page (1.12 s)


“Instead of waiting for a customer to call in and report a problem, we can now see where the problems and slow applications occur and fix them before they affect the customers.”
Anders Klintelius, CTO at Stratsys

Nebraska Book Company

“With Dynatrace, we immediately identify problems, quantify the business impact and share root cause data with our teams. This ensures that any incident causes minimal impact to our end users.”

Every user, every app, everywhere

User behavior analytics give you fast insights into application entry and exit points, new vs. returning users, bounce rates and conversion rates.

Monitor user journeys

  • Dynatrace shows all user sessions and their click path
  • Ability to understand why an error is happening
  • Compare bounced user sessions, converted user sessions or new versus returning users to understand your customer base

Complaint resolution

Excel in complaint resolution

  • Replay individual customer transactions for rapid problem handling
  • Dynatrace artificial intelligence pinpoint issues and drill down to root-cause
  • Proactively contact customers when things go wrong and prevent poor app ratings

Dynatrace root-cause analysis provides instant replay, visualizing how a problem developed.

Cut mean time to repair by 90%

  • Dynatrace provides a single problem notification that identifies the root cause of the problem
  • Artificial intelligence understands causation throughout your entire IT environment
  • Only Dynatrace can reliably uncover the underlying cause of performance issues
  • Gain a head start in bug fixing through deep-dive analysis into source code and database statements

Investigate JavaScript errors.

Identify and resolve technical issues proactively

  • View JavaScript error messages, know the user actions that triggered them, and view the stack traces
  • Go beyond time-to-first-byte, DOM-interactive, or full page load
  • Start optimizing for Visually complete and Speed index

Try real user monitoring with Dynatrace now!

Drilldowns for data analysis

Dynatrace gives you insights in relevant metrics of your users. The so called Waterfall analysis allows you to gain:

  • Bytes downloaded
  • Interactive time
  • Network time
  • UX time
  • Visually complete

Dynatrace waterfall chart

4 different use cases of real user monitoring

Watch how Dynatrace AI provides the root cause to any real user impact and the business insights delivered by real user monitoring. This 30 minutes session covers all details around Dynatrace real user monitoring and its benefits.

Strategy made simple

You need built-in expertise to lead the way—and we’ve got it. The Digital Experience Insights service is designed to drive an active mobile performance optimization strategy and culture even if you don’t have a lot of time or resources in-house. Start today and unleash your maximum potential.

Learn more about Dynatrace Digital Experience Insights!

This chart shows the distribution of time across key performance metrics, contrasting front end and back end. It highlights the overall stability of each page experience.

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Sign up for Dynatrace real user monitoring today!

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Vision and
Execution leader

Positioned furthest in Completeness of Vision and highest for Ability to Execute: The Gartner Magic Quadrant for Application Performance Monitoring (APM).

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Tablet showing the words Gartner Magic Quadrant on the display