Real user monitoring (RUM)
Capture full visibility of how your users experience every digital transaction across web, mobile, and custom apps and quickly gauge user satisfaction and real-time business impact for a complete picture of the user journey.
Unmatched monitoring visibility
Dynatrace is the only vendor to capture the full visibility of customer experience across every digital transaction. With no sampling of data, Dynatrace gives you a complete picture, from the frontend to the backend, so teams can:
- Map the whole user journey, not just bits and pieces
- Be aware of performance issues and potential business impact
- Resolve problems proactively with real-time data
Eliminate blind spots with Dynatrace visually complete
Correlate visual performance to digital business outcomes automatically. Dynatrace Visually complete is the only solution to eliminate user experience blind spots and provide the most accurate and relevant measurement of user experience. Core benefits of Visually complete:
- 100% observability to actual real user experiences
- Accelerate performance improvement
- Align IT and business to connect UX with business outcomes
- Optimize decisions across development, operations and user journey
Monitor user journeys
- Dynatrace shows all user sessions and their click path
- Ability to understand why an error is happening
- Compare bounced user sessions, converted user sessions or new versus returning users to understand your customer base
Excel in complaint resolution
- Replay individual customer transactions for rapid problem handling
- Dynatrace AI pinpoints issues and drills down to root-cause
- Proactively contact customers when things go wrong and prevent poor app ratings
Cut mean time to repair by 90%
- Dynatrace provides a single problem notification that identifies the root cause
- AI understands causation throughout your entire IT environment
- Only Dynatrace can reliably uncover the underlying cause of performance issues
- Gain a head start in bug fixing through deep-dive analysis into source code and database statements
Identify and resolve technical issues proactively
- See it all; from the edge to the core
- View JavaScript error messages, know the user actions that triggered them, and view the stack traces
- Go beyond time-to-first-byte, DOM-interactive, or full-page load
- Start optimizing for Visually complete and Speed index
Drilldowns for data analysis
Dynatrace gives you insights in relevant metrics of your users. The so-called "Waterfall Analysis" allows you to gain:
- Bytes downloaded
- Interactive time
- Network time
- UX time
- Visually complete
In today’s retail landscape, it’s imperative to turn website visitors into loyal customers. Dynatrace helps us to quickly understand precisely what we need to do to create a great customer experience that increases our conversions.Kevin McNall Director of Digital Projects and Practices, Rack Room Shoes Rack Room Shoes
Digital experience monitoring with Dynatrace
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Real user monitoring
Gain full observability into all activity from every mobile and web application user across all devices and browsers.
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Synthetic monitoring
Simulate, measure and compare your mobile and web channels using a best-in-class network with low latency, high throughput, and highly redundant.
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Session replay
Session replay captures and visually replays the complete digital experience for every user across browsers, interfaces and devices.
Strategy made simple
You need built-in expertise to lead the way—and we’ve got it. The Dynatrace Digital Experience Insights service is designed to drive an active mobile performance optimization strategy and culture even if you don’t have a lot of time or resources in-house. Start today and unleash your maximum potential.
Recognized as a Leader by Gartner
