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Real user monitoring (RUM)

Capture full visibility of how your users experience every digital transaction across web, mobile, and custom apps and quickly gauge user satisfaction and real-time business impact for a complete picture of the user journey.

In today’s retail landscape, it’s imperative to turn website visitors into loyal customers. Dynatrace helps us to quickly understand precisely what we need to do to create a great customer experience that increases our conversions.
Kevin McNall Director of Digital Projects and Practices, Rack Room Shoes

Unmatched monitoring visibility

Dynatrace is the only vendor to capture the full visibility of customer experience across every digital transaction. With no sampling of data, Dynatrace gives you a complete picture, from the frontend to the backend, so teams can:

  • Map the whole user journey, not just bits and pieces
  • Be aware of performance issues and potential business impact
  • Resolve problems proactively with real-time data

Eliminate blind spots with Dynatrace visually complete

Correlate visual performance to digital business outcomes automatically. Dynatrace Visually complete is the only solution to eliminate user experience blind spots and provide the most accurate and relevant measurement of user experience. Core benefits of Visually complete:

  • 100% observability to actual real user experiences
  • Accelerate performance improvement
  • Align IT and business to connect UX with business outcomes
  • Optimize decisions across development, operations and user journey
Visually complete measures exactly how long it takes your web page to become fully loaded visually and ready to be used (2.06 s)
Traditional metrics like Action Duration can be very misleading indicators of when the web page is ready to be used (2.40 s)
Time to first byte is important in understanding how the page loads, but it doesn't necessarily translate directly into the user experience (133 ms)
HTML Downloaded is also useful, but it doesn't consider the time the user must wait before they can meaningfully interact with the web page (137 ms)

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Monitor user journeys

  • Dynatrace shows all user sessions and their click path
  • Ability to understand why an error is happening
  • Compare bounced user sessions, converted user sessions or new versus returning users to understand your customer base

Excel in complaint resolution

  • Replay individual customer transactions for rapid problem handling
  • Dynatrace AI pinpoints issues and drills down to root-cause
  • Proactively contact customers when things go wrong and prevent poor app ratings

Cut mean time to repair by 90%

  • Dynatrace provides a single problem notification that identifies the root cause
  • AI understands causation throughout your entire IT environment
  • Only Dynatrace can reliably uncover the underlying cause of performance issues
  • Gain a head start in bug fixing through deep-dive analysis into source code and database statements

Identify and resolve technical issues proactively

  • See it all; from the edge to the core
  • View JavaScript error messages, know the user actions that triggered them, and view the stack traces
  • Go beyond time-to-first-byte, DOM-interactive, or full-page load
  • Start optimizing for Visually complete and Speed index

Drilldowns for data analysis

Dynatrace gives you insights in relevant metrics of your users. The so-called "Waterfall Analysis" allows you to gain:

  • Bytes downloaded
  • Interactive time
  • Network time
  • UX time
  • Visually complete

Strategy made simple

You need built-in expertise to lead the way—and we’ve got it. The Dynatrace Digital Experience Insights service is designed to drive an active mobile performance optimization strategy and culture even if you don’t have a lot of time or resources in-house. Start today and unleash your maximum potential.

Try real user monitoring with Dynatrace now

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Organizations transforming with Dynatrace

See customer stories

A Leader in the 2023 Gartner® Magic Quadrant™ and ranked #1 in the Critical Capabilities for APM and Observability reports

See why we’re positioned furthest for Vision and highest for Execution in the Magic Quadrant, and ranked #1 in all Use Cases in the Critical Capabilities Report for Application Performance Monitoring and Observability.

Gartner Magic Quadrant for Application Performance Monitoring and Observability 2023
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