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Zoom Workplace

Zoom Workplace

Observe the Zoom Workplace: zoom rooms, devices, meetings and participants.

Extension
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Zoom Workplace meetings dashboardZoom Workplace rooms dashboardZoom Workplace users dashboardZoom Workplace smartscapeZoom Workplace rooms analysis screen
  • Product information
  • Release notes

Overview

The Zoom Workplace extension ingests the Zoom Workplace account observability signals, populates a Grail dataset in Dynatrace, builds a topological representation of the Zoom Accounts, Zoom Rooms, Zoom Phone Devices and also offers per-meeting and per-room details as structured logs. Ready-to-use dashboards, analysis screens and alert templates enable comprehensive analysis of the Zoom Workplace activities and performance.

Use cases

  • Live meeting operations — see how many meetings and participants are active right now, and how long meetings are running, broken down by host license type and department.
  • Meeting-quality troubleshooting — pinpoint the exact participant, meeting, location, network type, and Zoom data center behind choppy audio or frozen video, using packet loss, latency, jitter, and bitrate per direction.
  • Endpoint-side diagnosis — tell whether a poor meeting experience comes from the network or from an overloaded participant device, using per-participant Zoom-client CPU usage.
  • Zoom Room fleet management — catch a room that is offline, degraded, or reporting a failing microphone, camera, controller, or bandwidth issue before the next meeting is scheduled in it.
  • License and capacity governance — track user distribution across Basic / Licensed / Unassigned seats and active / inactive / pending states for seat reclamation and renewal planning.
  • Zoom Phone fleet health — spot handsets that dropped off the network, by site and assignee.
  • Extension health — confirm the extension is collecting from Zoom cleanly, and see rate-limit pressure building before it turns into missing data.

Get started

You need a Zoom Pro, Business, or Enterprise account, with Business+ recommended. You also need admin-level access to the Zoom App Marketplace to create an OAuth app on Zoom side that will let Dynatrace connect and collect observability signals.

For step-by-step instructions on the installation and configuration on both Zoom and Dynatrace sides, please see Zoom Workplace extension in the Dynatrace Documentation.

Details

The Zoom Workplace extension collects observability signals for:

  • Zoom Account
  • Zoom Room
  • Zoom Phone Device
  • Per-meeting, per-participant, and per-room-issue details, in a form of logs.

The extension brings four dashboards — two Live pages (Rooms, and Users & Phone Devices) and two Trends pages (Meeting Quality, and API Monitoring) — and seven alert templates.

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Documentation
By Dynatrace
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Feature sets

Below is a complete list of the feature sets provided in this version. To ensure a good fit for your needs, individual feature sets can be activated and deactivated by your administrator during configuration.

Feature setsNumber of metrics included
Metric nameMetric keyDescriptionUnit
Zoom Roomszoom.roomsOne data point per Zoom Room per collection cycle, aggregated by health and status at query time.Count
Room component healthzoom.room.component.statusPer-room component health code (1 healthy / 2 warning / 3 critical) derived from the room's issues[] array, split by component (microphone, speaker, camera, controller, bandwidth, cpu).State
Room issue countzoom.room.issuesCount of entries in the room's issues[] array for this collection cycle, polled from GET /metrics/zoomrooms.Count
Metric nameMetric keyDescriptionUnit
Audio bitratezoom.meeting.participant.audio.bitratePer-participant audio throughput in live meetings, split by direction. Detailed troubleshooting context lives in activity logs.KiloBitPerSecond
Audio latencyzoom.meeting.participant.audio.latencyPer-participant audio network delay in live meetings, split by direction.MilliSecond
Audio jitterzoom.meeting.participant.audio.jitterPer-participant audio jitter in live meetings, split by direction.MilliSecond
Average audio packet losszoom.meeting.participant.audio.avg_lossPer-participant average audio packet loss in live meetings, split by direction.Percent
Peak audio packet losszoom.meeting.participant.audio.max_lossPer-participant peak audio packet loss in live meetings, split by direction.Percent
Metric nameMetric keyDescriptionUnit
Phone Deviceszoom.phone.devicesOne data point per device per poll (value always 1); group/filter by the `device_status` dimension for online/offline/other breakdowns.Count
Metric nameMetric keyDescriptionUnit
Zoom API successful callssfm.zoom.api.successful_callsNumber of successful Zoom API calls in the last self_monitoring window, split by endpoint. One count per logical request (each fetched page counts as a call).Count
Zoom API failed callssfm.zoom.api.failed_callsNumber of failed Zoom API calls in the last self_monitoring window, split by endpoint and error type (e.g. ZoomAuthenticationError, ZoomConnectionError, ZoomDailyLimitError).Count
Zoom API rate-limit hitssfm.zoom.api.rate_limit.hitOne data point per Zoom API rate-limit (429) response encountered, split by limit type (QPS / Daily-limit) and API class.Count
Metric nameMetric keyDescriptionUnit
Zoom Userszoom.usersOne data point per user per collection cycle, aggregated by license type, department and status at query time.Count
Metric nameMetric keyDescriptionUnit
Video bitratezoom.meeting.participant.video.bitratePer-participant video throughput in live meetings, split by direction.KiloBitPerSecond
Video latencyzoom.meeting.participant.video.latencyPer-participant video network delay in live meetings, split by direction.MilliSecond
Video jitterzoom.meeting.participant.video.jitterPer-participant video jitter in live meetings, split by direction.MilliSecond
Average video packet losszoom.meeting.participant.video.avg_lossPer-participant average video packet loss in live meetings, split by direction.Percent
Peak video packet losszoom.meeting.participant.video.max_lossPer-participant peak video packet loss in live meetings, split by direction.Percent
Metric nameMetric keyDescriptionUnit
Zoom-client CPU usage (min)zoom.participant.zoom_client_cpu.minMinimum per-participant Zoom-client CPU usage in live meetings.Percent
Zoom-client CPU usage (avg)zoom.participant.zoom_client_cpu.avgAverage per-participant Zoom-client CPU usage in live meetings.Percent
Zoom-client CPU usage (max)zoom.participant.zoom_client_cpu.maxPeak per-participant Zoom-client CPU usage in live meetings.Percent
Metric nameMetric keyDescriptionUnit
Active meetingszoom.meetings.activeNumber of currently active (live) meetings, grouped by host license type and department.Count
Meeting participantszoom.meetings.participantsNumber of participants currently in each live meeting, tagged by host license type and department.Count
Average meeting durationzoom.meetings.duration.avgAverage duration of live meetings, grouped by host license type and department.Minute

Full version history

To have more information on how to install the downloaded package, please follow the instructions on this page.
ReleaseDate

Full version history

Initial release. Looking forward for your feedback via the Dynatrace Community!

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