Dynatrace & ServiceNow - Smarter Together

As we all know, a strategic Service Management and Operations Management approach can transform your business and eliminate IT service outages. Looking to unify these processes across all areas of the business will help modernize your organization and take your growth to the next level. Dynatrace, with its digital performance management solution, is built with out-of-the-box integration into your ServiceNow environment with zero configuration for real-time detection and reaction to IT-service related problems within your infrastructure and application environments.

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Automate your IT Services and Operations with ServiceNow and Dynatrace

Modernize IT

Eliminate outages

Automatic incident remediation

The Dynatrace ServiceNow app

We’ve simplified the direct integration of your monitored environment with your ServiceNow configuration management database (CMDB) by providing a free app.

Install the Dynatrace ServiceNow app within your own ServiceNow environment to directly synchronize the list of automatically discovered hosts, applications, and services with your ServiceNow instance.

Once Dynatrace detects an anomaly within your environment, it automatically pushes the problem and its impact to the ServiceNow Problems list. Now, each problem detected by Dynatrace is automatically transformed into a ServiceNow incident.

Eliminate service outages and disruption to end users

With Dynatrace & ServiceNow’s ITSM, you get the full context of the problem to pinpoint operational incidents and their impact on service delivery, eliminating the need for other monitoring vendors.

Automatic root cause analysis is a unique Dynatrace capability that’s changing the lives of operations teams.

From cloud and digital transformation to multimodal IT, it can be challenging to manage and monitor multiple products/applications, causing delays in reaction, confusion/finger pointing and high MTTR. To succeed, organizations need to adopt a culture that leads to collaboration and improves business service to eliminate service outages and disruption to end users.

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Peter Hack, Solutions Architect at Dynatrace explains how Dynatrace perfectly complements ServiceNow with full transactional problem analysis, root-cause detection and real-time metrics.

Resolve incidents faster in ServiceNow

Dynatrace provides the ability to eliminate service outages faster in ServiceNow by removing the guesswork and getting to the root cause of the problem. Improve the average time needed to react to on incidents with the following:

Once Dynatrace detects an anomaly within your environment, it automatically pushes the problem and its impact to ServiceNow's Problems list.

COOP Denmark

“The real key thing is the integration point with ServiceNow. It gives us the ability to automate and distribute problem notifications to the right team. That means instead of chasing down people and looking manually on dashboards, there is a notification pushed directly to the development team if its an application problem or the infrastructure team if its an infrastructure problem. “

- Jeppe Lindberg, Application Performance Manager

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Dynatrace anomaly detection

With today’s highly dynamic service and application infrastructures, managing a CMDB database can be cumbersome and error prone with thousands of individual business-critical services and related dependencies. By installing Dynatrace OneAgent into your IT environment, you’ll successfully manage your software systems to efficiently route incidents to responsible teams.

For more details on Dynatrace seamless ServiceNow CMDB synchronization and problem detection, click here.

Synchronization of a Dynatrace-discovered application and its relationships to auto-discovered business-critical services looks in Dynatrace Smartscape and how it looks when synchronized within the ServiceNow dependency map

ITSM and Dynatrace AI Powered Monitoring

CMDBs are a core element to ITSM. Dynatrace & ServiceNow speak the same language, using the same CMDB taxonomies. This demo showcases how Dynatrace contributes to ITSM to be a part of your ITIL processes. See how Dynatrace auto-discovery and monitoring addresses the challenges around CMDBs and how Dynatrace AI creates incidents with root cause analysis into your ITSM solution.

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Seamless integration with ServiceNow ITOM products

The Dynatrace-to-ServiceNow integration seamlessly integrates Dynatrace alerts and its real-time dependency model with ServiceNow, allowing companies to remediate problems faster and update their Configuration Management Databases (CMDB) in ServiceNow in real-time. The app also integrates with ITOM products, thus making it easier to drill deeper into the Event Management dashboard. With this integration benefit you can expect the following:

Dynatrace automatically discovers your entire application stack, from each customer's web browser to your applications, down to containers, infrastructure, and cloud.

Resolve incidents faster and reduce MTTR with Dynatrace and ServiceNow

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Raymond James

“At Raymond James we rely on ServiceNow to understand our critical IT systems behavior and rely on it as our solution for incident management. The out of the box integration with Dynatrace solution adds tremendous value to find and analyze deep application code level problems. This joint solution helps us eliminate service outages and disruption to end users and improves our SLAs to customers.”

- Jeff Palmiero, Manager of Application Performance Monitoring

What is ServiceNow?

ServiceNow is one of the most extensive enterprise service management platforms available at the moment, providing software for efficiently managing the full spectrum of enterprise-related affairs, including legal, HR, finance, facilities management, marketing, and field operations.

ServiceNow supports the IT Infrastructure Library (ITIL), an integrated, process-based, best practice framework for managing IT services businesses.

The Dynatrace-to-ServiceNow integration is the perfect way to seamlessly report IT-service related problems into your organization’s ITIL process.

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