Dynatrace & ServiceNow - Put your IT Operations on auto-pilot

Unified monitoring, customer impact, automatic problem remediation

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The way in which organizations work today is growing in complexity. From cloud and digital transformation to multi-modal IT, it can be challenging to deliver the fast and seamless digital experiences that internal and external customers expect.

Dynatrace comes integrated out-of-the-box with ServiceNow to provide customers with deep-dive application performance monitoring and visibility into the code level as part of a complete solution to eliminate service outages.

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Raymond James

“At Raymond James we rely on ServiceNow to understand our critical IT systems behavior and rely on it as our solution for incident management. The out of the box integration with Dynatrace solution adds tremendous value to find and analyze deep application code level problems. This joint solution helps us eliminate service outages and disruption to end users and improves our SLAs to customers.”

- Jeff Palmiero, Manager of Application Performance Monitoring

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The Dynatrace ServiceNow app

We’ve simplified the direct integration of your monitored environment with your ServiceNow configuration management database (CMDB) by providing a free app.

Install the Dynatrace ServiceNow app within your own ServiceNow environment to directly synchronize the list of automatically discovered hosts, applications, and services with your ServiceNow instance.

Once Dynatrace detects an anomaly within your environment, it automatically pushes the problem and its impact to the ServiceNow Problems list. Now, each problem detected by Dynatrace is automatically transformed into a ServiceNow incident.

Proactive monitoring of your infrastructure

Dynatrace integration with ServiceNow provides full stack monitoring - across user experience, applications, and infrastructure. Built to support and scale with dynamic cloud environments, Dynatrace artificial intelligence (AI) correlates and provides root cause analysis in seconds. By proactively resolving issues before impacting customers, you eliminate disruption and troubleshooting, giving IT operations teams the ability to focus on innovation and larger business initiatives, like cloud and digital transformation.

Full stack monitoring

Full transactional view - business, real-user, applications, network, infrastructure, cloud.

Eliminate service outages and disruption to end users

With ServiceNow capturing event alert data from Dynatrace, you get a 360-degree view of your infrastructure with deep dive application performance monitoring and visibility into the code level as part of a complete solution to eliminate service outages.

IT operations can quickly pinpoint disruption sources, predict future outages for preventative action, and automate remediation. The means significantly reduced MTTR, elimination of service outages and satisfied customers.

Dynatrace provides a detailed problem page to understand the underlying root cause of the problem and begin problem resolution efforts.

Star Entertainment

"One of the reasons why Dynatrace was chosen was because it integrates into ServiceNow, and helps us with incident management. Dynatrace sends events and alerts to ServiceNow - expediting the process drastically for us."

- Eric Lewis, Manager, Service Management

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Seamless integration with ServiceNow ITOM

Dynatrace acts as an event source for ServiceNow ITOM, providing single event information to fill ServiceNow operations management module. These events are related to performance, errors, availability, resource contention, etc. All the events detected by Dynatrace are fed into the Event Management tables.

  • Dynatrace OneAgent automatically discovers what software services and applications are running in your IT environment and provides their real-time, precise operational status.
  • Enhanced end user experience with 100% transactional visibility into every single digital customer journey.

Dynatrace acts as an event source for the ServiceNow ITOM module

COOP Denmark

"The real key thing is the integration point with ServiceNow. It gives us the ability to automate and distribute problem notifications to the right team. That means instead of chasing down people and looking manually on dashboards, there is a notification pushed directly to the development team if its an application problem or the infrastructure team if its an infrastructure problem."

- Jeppe Lindberg, Application Performance Manager

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Deep CMDB integration

Managing a highly dynamic service and application infrastructures with a CMDB database can be cumbersome and error prone. Dynatrace automatically discovers and monitors all such services and applications in real time, detects deviations in behavior, and synchronizes this data with your ServiceNow instance.

By installing Dynatrace OneAgent into your IT environment, you'll successfully manage your software systems to efficiently route incidents to responsible teams.

  • Automatic synchronization of auto-detected services and applications, along with their dependencies, in real time.
  • Automatic detection of software service and application availability, errors and slowdown problems, which are then automatically synchronized into your ServiceNow environment.
  • Automatic linking of detected problems with all affected CMDB configuration items and keeping them in sync.

For more details on Dynatrace seamless ServiceNow CMDB synchronization and problem detection, click here.

Synchronization of a Dynatrace-discovered application and its relationships to auto-discovered business-critical services looks in Dynatrace Smartscape and how it looks when synchronized within the ServiceNow dependency map

Resolve incidents faster and reduce MTTR with Dynatrace and ServiceNow

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Put your IT Operations on auto-pilot

Dynatrace, with ServiceNow integration capabilities, is the perfect way to detect and react on IT service related issues within your organization. This is a huge win for operations, who can spend massive amounts of time-consuming efforts manually mapping their system environments. Here are just some of the benefits and value of Dynatrace and ServiceNow combined:

Visibility of the performance and health of business services

It operations delivers a modern user experience with application and database performance, down to code-level insights. Dynatrace pinpoints problems while ServiceNow aggregates alerts to identify and take action to repair the affected business services.

Proactive approach to improving service availability

IT operations can proactively identify service outages by looking at alerts conditions, correlating them with other events, and prioritize with business impact and root cause analysis. Machine learning mimes historic event conditions that led to previous outages and predict future disruptions.

Reduce downtime and costs

It operations have the right information to act on the most important issues immediately. This removes the manual intervention to fix devices, applications, and services, while reducing customer interruptions.

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