ServiceNow integration

ServiceNow is changing the way people work and Dynatrace provides the most advanced full stack monitoring platform available. Together, Dynatrace to ServiceNow integration is the perfect way to seamlessly detect and react on IT-service related problems within your organizations ITIL process.

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Resolve incidents faster in ServiceNow

Dynatrace provides relevant problem notifications within ServiceNow with a single alert, showing which component is responsible and the root cause.

Once Dynatrace detects an anomaly within your environment, it automatically pushes the problem and its impact to ServiceNow's Problems list.

AI powered, full stack, automated

Dynatrace provides all relevant application, service and infrastructure metrics and a full transactional view on every single digital customer journey. This unique capability of catching and evaluating every single service request in real-time allows Dynatrace AI to quickly detect and report abnormal system behavior and their root causes.

Automatic root cause analysis is a unique Dynatrace capability that’s changing the lives of operations teams.

Automatic topology discovery for your ServiceNow CMDB

With today’s highly dynamic service and application infrastructures, managing a CMDB database can be cumbersome and error prone. Dynatrace enables you to successfully manage your software systems and to efficiently route incidents to responsible teams. Dynatrace OneAgent automatically discovers what software services and applications are running in your IT environment and provides their real-time, precise operational status. These are the benefits you get with Dynatrace ServiceNow CMBD seamless integration:

For more details on Dynatrace seamless ServiceNow CMDB synchronization, click here.

Synchronization of a Dynatrace-discovered application and its relationships to auto-discovered business-critical services looks in Dynatrace Smartscape and how it looks when synchronized within the ServiceNow dependency map

ITSM and Dynatrace AI Powered Monitoring

CMDBs are a core element to ITSM. This demo showcases how Dynatrace contributes to ITSM to be a part of your ITIL processes. See how Dynatrace auto-discovery and monitoring addresses the challenges around CMDBs and how Dynatrace AI creates incidents with root cause analysis into your ITSM solution.

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The Dynatrace ServiceNow app

We’ve further simplified the direct integration of your monitored environment with your ServiceNow configuration management database (CMDB) by providing a free app.

Install the Dynatrace ServiceNow app within your own ServiceNow environment to directly synchronize the list of automatically discovered hosts, applications, and services with your ServiceNow instance.

Once Dynatrace detects an anomaly within your environment, it automatically pushes the problem and its impact to the ServiceNow Problems list. Now, each problem detected by Dynatrace is automatically transformed into a ServiceNow incident.

Resolve incidents faster and reduce MTTR with Dynatrace and ServiceNow

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“Dynatrace is painless to setup; within hours Dynatrace already discovered potential problems that could impact our customers. More importantly, Dynatrace shows us the exact source of our issues, saving us countless hours of devops time.”

What is ServiceNow?

ServiceNow is one of the most extensive enterprise service management platforms available at the moment, providing software for efficiently managing the full spectrum of enterprise-related affairs, including legal, HR, finance, facilities management, marketing, and field operations.

ServiceNow supports the IT Infrastructure Library (ITIL), an integrated, process-based, best practice framework for managing IT services businesses.

The Dynatrace-to-ServiceNow integration is the perfect way to seamlessly report IT-service related problems into your organization’s ITIL process.

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