What is infrastructure monitoring and why is it mission-critical in the new normal?

IT infrastructure is the heart of your digital business and connects every area – physical and virtual servers, storage, databases, networks, cloud services. We’ve seen the IT infrastructure landscape evolve rapidly over the past few years.  Today’s IT infrastructures combine on-premise data centers, servers, and mainframes with highly dynamic multi-cloud environments, with microservices running in containers, spanning multiple clouds and hybrid infrastructure. As IT infrastructure has become increasingly distributed and complex, organizations face the challenge of aligning business objectives and end-user experience with the availability and performance of the IT infrastructure. If you don’t have insight into the software and services that operate your business, you can’t efficiently run your business.  This shift requires infrastructure monitoring to ensure all your components work together across applications, operating systems, storage, servers, virtualization, and more.

What is infrastructure monitoring?

Simply put, infrastructure monitoring is the oxygen to your infrastructure, collecting all the data for a complete picture of availability, performance, and resource efficiency.  Why is this important and why do you need it? Let’s look at the world today. As businesses have, and continue to, change the way they work, they are relying on their applications and services as their only revenue stream. Performance is mission-critical to these organizations.

On the flip side, let’s look at the end-user. Millions of people across the world have put a massive strain on these organizations’ digital properties – from unemployment claims and small business loans to telehealth and grocery shopping – these applications and services are mission-critical for an individual as they’re needed for their quality of life. Dealing with an unstable website is stress that users don’t need, and definitely don’t want.  A major case for infrastructure monitoring is being able to deal with these types of scenarios, proactively, which will prevent loss of time and money. Therefore, infrastructure monitoring is the essence of mission-critical and with it you’ll reap the following benefits:

  • The organization is fully efficient and optimized for business requirements and user experience.
  • Ensures platform is flexible and scalable to handle peaks by sending alerts to IT management. for unplanned downtime, resource saturation, network intrusion.
  • Minimizes downtime and increases efficiency.
  • Insight into the root cause and if the problem is caused by the app or the infrastructure.
  • Drill down into specific infrastructure component(s) at fault.

What to look for when selecting an infrastructure monitoring solution?

With modern infrastructure, the focal point of organizations, traditional monitoring tools are not going to cut it. Organizations should demand an all-in-one approach to monitoring cloud platforms and supporting applications and infrastructure. Here are some key attributes to look for:

  • All-in-one platform: Break down silos between apps and infrastructure teams with end-to-end visibility across the entire IT stack.
  • AI-assistance: Use AI to detect anomalies and benchmark your system. This will allow your IT team to focus on what matters – proactive action, innovation, and business results.
  • Contextual information: Go beyond metrics, logs, and traces with UX and topology data to understand billions of interdependencies.
  • Root-cause analysis: Get actionable answers to problems in real-time, down to the code level.
  • Automation for large scale dynamic environments: Discovery, instrumentation, baselining, agent life-cycle management, problem analysis.
  • End-to-end coverage for hybrid cloud: Comprehensive support for multi-cloud, third-party integrations including public cloud, on-prem virtualization, mainframes, database vendors, etc.
  • Cloud-native architectures: Support for containers and serverless, including open standard like OpenTelementary, Prometheus, StatsD and Telegraf.

It’s not hype, it’s the way forward

Now, more than ever, software needs to run perfectly, and your IT infrastructure should be thought of strategically in the context of the end-user and business. Observability into performance is crucial across the IT stack and can only be achieved through the smart investment of infrastructure monitoring. This ensures your organization has a compressive look at performance and availability across your entire IT ecosystem.

It’s not another buzzword; infrastructure monitoring should be at the core of any organization’s IT strategy. That’s exactly what Docebo, one of the largest providers of online learning platforms, realized when they decided to use infrastructure monitoring to gain visibility across their entire infrastructure.  You can hear the challenges Docebo faced in the cloud and how monitoring their infrastructure helps them make better business decisions in this webinar.

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