ServiceNow integration

Real-time topology for dynamic multicloud environments, enabling smarter, AI-powered answers and continuous automation

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ServiceNow integration screenshot
ServiceNow integration screenshot

Dynatrace and ServiceNow deliver closed-loop, automated ITOM workflows with AI-assistance for smarter answers, precise topology, and service mapping with multicloud environments.


Dynatrace integration enhanced and certified for ServiceNow Store

We’ve simplified the bi-directional integration between Dynatrace and ServiceNow with two certified applications in the ServiceNow store.

The Service Graph Connector for Dynatrace automatically populates your ServiceNow CMDB with real-time topology and detailed telemetry, and Dynatrace Incident Integration pushes incidents and events into ServiceNow.

Automatic and intelligent observability to ServiceNow CMDB

  • The Service Graph Connector for Dynatrace automatically populates the ServiceNow CMDB with real-time topology and detailed telemetry.

  • Visibility of all dependencies in your cloud stack.

  • ServiceNow will generate Service Mapping tree which shows holistic view of the impact caused by an incident or event.

For more information on the Service Graph Connector for Dynatrace, click here.


Rapid resolution for multicloud

  • Dynatrace Incident Integration pushes incidents and events into ServiceNow. Once configured, Dynatrace automatically creates an incident for every auto-discovered problem within ServiceNow.

  • ServiceNow uses the data from Dynatrace, including correlation identifiers for affected hosts, to provide real-time observability across your full IT stack from a single source.

  • Dynatrace’s AI engine, Davis®, automatically detects service health and performance incidents. The Dynatrace Incident Integration app synchronizes these incidents into the ServiceNow Event Management Dashboard.


Automatic problem remediation

  • Dynatrace automatically detects performance, availability, error, and resource anomalies in your applications, services, and infrastructure.

  • The Dynatrace Incident Integration app uses these detected incidents to alert ServiceNow Orchestration to resolve system errors and service outages.

  • Once Dynatrace detects an incident, it’s sent to ServiceNow, along with all the impacted CIs and the root cause.


Jeff Palmiero photo
“Dynatrace adds tremendous value to find and analyze deep application code level problems. This solution helps us eliminate service outages and disruption to end users and improves our SLAs to customers."”
Jeff Palmiero, Manager of Application Performance Monitoring at Raymond James

See what makes Dynatrace unique

  • Advanced observability

Intelligent observability

See it all in-context, including metrics, logs, traces, entity relationships, UX, behavior, and vulnerability scores.

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  • Continuous Automation

Continuous automation

Make it easy with automatic deploy, config, discovery, topology, performance, updates, and more.

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  • AI at the core


Free your time with precise answers for proactive problem resolution and performance improvements.

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  • Infinity

Cross-team collaboration

Eliminate silos and accelerate teamwork with a single source of truth for your Biz, Dev, Sec and Ops teams.

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User experience &
business analytics

Deliver remarkable experiences across every user journey and maximize business KPIs and revenue.

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Explore our platform

Dynatrace + ServiceNow Resources

Dynatrace joins Service Graph Connector project


Dynatrace announces integration with ServiceNow Service Graph Connector Program

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Performance Clinic

Transform how you work with Dynatrace and ServiceNow


Dynatrace and ServiceNow strengthen cloud AIOps partnership

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Leveraging ServiceNow & Dynatrace to automate Incident Management and Problem Remediation