Dynatrace integration enhanced and certified for ServiceNow Store
We’ve simplified the bi-directional integration between Dynatrace and ServiceNow with two certified applications in the ServiceNow store.
The Service Graph Connector for Observability - Dynatrace automatically populates your ServiceNow CMDB with real-time topology and detailed telemetry.
The Dynatrace Incident Integration pushes incidents and events into ServiceNow.
Automatic and intelligent observability to ServiceNow CMDB
- The Service Graph Connector for Dynatrace automatically populates the ServiceNow CMDB with real-time topology and detailed telemetry.
- Visibility of all dependencies in your cloud stack.
- ServiceNow will generate Service Mapping tree which shows holistic view of the impact caused by an incident or event.
For more information on the Service Graph Connector for Dynatrace, click here.
Rapid resolution for multicloud
- Dynatrace Incident Integration pushes incidents and events into ServiceNow. Once configured, Dynatrace automatically creates an incident for every auto-discovered problem within ServiceNow.
- ServiceNow uses the data from Dynatrace, including correlation identifiers for affected hosts, to provide real-time observability across your full IT stack from a single source.
- Dynatrace’s AI engine, Davis®, automatically detects service health and performance incidents. The Dynatrace Incident Integration app synchronizes these incidents into the ServiceNow Event Management Dashboard.
Automatic problem remediation
- Dynatrace automatically detects performance, availability, error, and resource anomalies in your applications, services, and infrastructure.
- The Dynatrace Incident Integration app uses these detected incidents to alert ServiceNow Orchestration to resolve system errors and service outages.
- Once Dynatrace detects an incident, it’s sent to ServiceNow, along with all the impacted CIs and the root cause.
Dynatrace adds tremendous value to find and analyze deep application code level problems. This solution helps us eliminate service outages and disruption to end users and improves our SLAs to customers."Jeff Palmiero Manager of Application Performance Monitoring at Raymond James
Powerful core technologies
Get precise answers and automation through hypermodal AI, with automatic discovery and topology mapping across billions of dependencies.
Our hypermodal AI uniquely combines predictive AI, causal AI, and generative AI. Davis® AI uses high-fidelity topology, metrics, traces, logs, and user data to deliver precise answers, intelligent automation, and AI recommendations.
Our answer-driven automation technology leverages causal AI to intelligently power BizDevSecOps workflows throughout multicloud ecosystems.
Our secure, serverless, auto-scaling runtime environment makes it easy to create custom, compliant, data-driven apps that address the use cases most important to you.
Our massively parallel processing (MPP) data lakehouse is purpose-built to ingest, store, and run lightning-fast analytics on observability, security, and business data with high performance and at scale.
Our dynamic topology mapping technology automatically identifies and maps interactions and relationships between applications and the underlying infrastructure. As new microservices come up or go away, the Smartscape topology map continuously updates in real-time.
Our ability to contextualize all your data through ingest and capture on any environment, including from open-source data sets like OpenTelemetry.
Our single agent technology deploys only once on a host and instantly starts collecting all relevant metrics along the full application-delivery chain. Install it and forget it—we take care of everything.
Our patented distributed tracing and code-level analysis technology automatically integrates high-fidelity distributed tracing with user experience data and data from open-source technologies including OpenTelemetry and code-level analytics.
Dynatrace + ServiceNow Resources
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Transform how you work with Dynatrace and ServiceNow
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Leveraging ServiceNow & Dynatrace to automate Incident Management and Problem Remediation