ServiceNow integration

Real-time topology for dynamic multicloud environments, enabling smarter, AI-powered answers and continuous automation

Dynatrace and ServiceNow deliver closed-loop, automated ITOM workflows with AI-assistance for smarter answers, precise topology, and service mapping with multicloud environments.

Dynatrace integration enhanced and certified for ServiceNow Store

We’ve simplified the bi-directional integration between Dynatrace and ServiceNow with two certified applications in the ServiceNow store.

The Service Graph Connector for Dynatrace automatically populates your ServiceNow CMDB with real-time topology and detailed telemetry, and Dynatrace Incident Integration pushes incidents and events into ServiceNow.

Automatic and intelligent observability to ServiceNow CMDB

  • The Service Graph Connector for Dynatrace automatically populates the ServiceNow CMDB with real-time topology and detailed telemetry.
  • Visibility of all dependencies in your cloud stack.
  • ServiceNow will generate Service Mapping tree which shows holistic view of the impact caused by an incident or event.

For more information on the Service Graph Connector for Dynatrace, click here.

Rapid resolution for multicloud

  • Dynatrace Incident Integration pushes incidents and events into ServiceNow. Once configured, Dynatrace automatically creates an incident for every auto-discovered problem within ServiceNow.
  • ServiceNow uses the data from Dynatrace, including correlation identifiers for affected hosts, to provide real-time observability across your full IT stack from a single source.
  • Dynatrace’s AI engine, Davis®, automatically detects service health and performance incidents. The Dynatrace Incident Integration app synchronizes these incidents into the ServiceNow Event Management Dashboard.

Automatic problem remediation

  • Dynatrace automatically detects performance, availability, error, and resource anomalies in your applications, services, and infrastructure.
  • The Dynatrace Incident Integration app uses these detected incidents to alert ServiceNow Orchestration to resolve system errors and service outages.
  • Once Dynatrace detects an incident, it’s sent to ServiceNow, along with all the impacted CIs and the root cause.
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Dynatrace adds tremendous value to find and analyze deep application code level problems. This solution helps us eliminate service outages and disruption to end users and improves our SLAs to customers."
Jeff palmiero 390 765940057b Jeff Palmiero Manager of Application Performance Monitoring at Raymond James
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