Digital experience

Monitor, analyze, and optimize customer experience with an enhanced 360-degree view of every single user journey

Show all categories

Analyzing Online Sales Versus In-store

I was lucky enough to be a part of a webcast a few weeks ago that looked back at the 2015 holiday shopping season. “Sucharita Mulpuru (Vice President and Principal Analyst at Forrester Research and leading expert on eCommerce, multichannel retail, consumer behavior, and trends in the online shopping space) provided the relevant business effects of the 2015 customer holiday shopping experience, and I looked at the technology side of… read more

What you should know about the Gartner APM Magic Quadrant as a Digital Marketer

In December, Gartner released its Magic Quadrant report for Application Performance Monitoring and as a Marketer, you probably didn’t hear about it. If you care at all about maintaining or measuring your customer experiences, it’s high time this report got some love outside of its traditional IT-based readership. Who is Gartner? Let’s start at the top. Gartner is an analyst firm fairly well respected… read more

Why Tracking in Social Might NOT Give You The CX Insight You Need

So as I am prepping for monitoring & a technical analysis of the Big Game (#SuperBowl) this weekend  I started to run into some issues using Twitter as an indicator of when sites may be failing.  Now this is really a unique situation, however I imagine that trying to use keywords in social media as strategy to monitor #CX and #UX is more common than we think. We’ve seen… read more

The Big Game 2016: Live Blog Coverage

UPDATE: February 8th, 2016 5:00pm UPDATE: February 7th, 2016 10:24pm That’s the game!  Congratulations to the Denver Broncos.  So the results for the web site performance for advertisers during the game are in as well.  Here is the complete list, and as you’ve seen tonight while there were some fumbles everyone recovered well…  well except Beyonce.com, we are still waiting for it to recover. (edit. look like it recovered… read more

Sky Business News – Australian Online Retailers Slower than World Standards

Recently, I was interviewed by Sky Business News about the site performance of Australian retailers and the fact that they’re amongst the slowest in the world. During one of the busiest Christmas shopping weeks last year, the local retail average homepage response time had crept out to 9.4 seconds. By comparison, the US and UK averages for this same point in time was 3.8 seconds and 3.9 seconds respectively. A… read more

What 2016 Presidential Candidates Can Learn about Site Performance from Online Retailers

Update: February 29th, 2016 10:00pm, Super Tuesday (eve) Super Tuesday is upon us and all eyes are glued to Election 2016 coverage.  Tomorrow several states hold their primaries and caucuses in what can be a make or break situation for some candidates.  We will be tracking the days events and one of the tools we will be using is a virtual Digital Experience Center (DEC) dashboard.  This view allows us to track… read more

Default Garbage Collection settings for JVMs can cost you!

If you are following this blog you will have come across multiple posts that point out the correlation between Garbage Collection (GC) and Java Performance. Moreover, there are numerous guides on How Garbage Collection Works or Configure Garbage Collection policy on your Java Virtual Machine (JVM). Having read the above posts you can quickly come to the conclusion that misconfigured GC parameters can be catastrophic. But where… read more

Digital Disruption – 3 key takeaways for better digital experiences

I recently presented at the Digital Disruption Asia Event in Singapore.  My presentation looked at what the best and biggest digital performance leaders are doing today to transform their business; companies like REA Group and Amazon. 1) Digital service delivery has changed and with it the expectation of users. Keeping a generation of spoiled idiots happy is not easy, which means you need accurate insights into their digital experiences. We… read more

Going Mobile: Adopting a "mobile-first" strategy

Back in the days when smartphones began to dominate the market, customers started to access information on-the-go — emails, weather, news, sports etc. Many companies — including Walgreens –realized the need to address the specific requirements of the mobile user and typically introduced a mobile version of their primary website. Either it was a completely different mobile website or a transcoded version of the desktop website. Those choosing to create a… read more

Designing Frictionless Digital Experiences – with Ray Wang of Constellation Research [Video]

How can Cautious Adopters become Digital Disruptors? R “Ray” Wang, Founder and CEO of Constellation Research, INC and Best selling author reviews: The 4 identifying quadrants of digital disruption How to classify your own business’ state of disruption and If you are in the popular Cautious Adopter state, how to advance to the esteem Digital Disruptor status. read more