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Service Now Assist

Service Now Assist

AI‑driven alert clarity for Now Assist for IT Operations Management (ITOM)

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ServiceNow UI; Dynatrace Assist with prediction of storage exhaustionServiceNow UI; Dynatrace Assist with alert level of impact
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Overview

Use the power of Generative AI to provide alert descriptions with simplified, plain-language summaries to quickly understand what an alert indicates and Increase operational efficiency and scale​. Connect the Dynatrace Analysis AI agent to your Dynatrace instance to use it in the analyze alert impact agentic workflow. Once connected, the AI agent gathers information to help you investigate alerts. ​

Now you are able to:

  • Low MTTR with Faster operator response

  • Reduce analysis time for alerts

  • Minimize knowledge‑article searching

  • Lower operator effort per alert

  • Increase operational efficiency and scale

  • Empower junior operators with GenAI insights

Use cases

  • Alert information retrieval
  • Alert impact verification
  • Business and technology management service impact
  • User impact analysis

Get started

Before you start, review the ServiceNow prerequisites and licensing and then follow the instructions detailed in the ServiceNow Documentation. For this, you will need to create a Dynatrace Access Token and then configure the Dynatrace analysis AI agent connection within your ServiceNow account.

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