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Pager Duty for Dynatrace Workflows

Pager Duty for Dynatrace Workflows

Streamline incident management with automated PagerDuty workflows

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Seamlessly choose Pagerduty workflows
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Overview

Integrate Dynatrace with PagerDuty to automate incident creation and management. Leverage monitoring data from Dynatrace to trigger PagerDuty workflows, ensuring faster response times and improved collaboration across teams.

Use cases

  • Automated Incident Creation: Automatically create PagerDuty incidents based on Dynatrace-detected anomalies and performance issues.

  • On-Call Management: Retrieve on-call schedules and notify the right teams promptly during incidents.

  • Priority and Escalation Policies: Define and apply escalation policies and priorities to incidents directly from Dynatrace workflows.

  • Service Mapping: Map incidents to specific PagerDuty services to streamline issue resolution.

Get started

  • Grant Permissions: Enable the required permissions in Dynatrace Workflows to interact with PagerDuty. Some permissions are required by Workflows to run actions on your behalf. Other permissions are required by actions that come bundled with PagerDuty Connector itself.

  • Go to Workflows and select Settings > Authorization settings. Select the following permissions besides the general Workflows permission:

    • app-settings:objects:read

    • state:app-states:read

    • state:app-states:write

    • state:app-states:delete

     For more on general Workflows user permissions, see User permissions for workflows

  • Create API Key: Generate a PagerDuty API key for secure integration. refer to: pager dyty documentation

  • Configure Connection: Set up your PagerDuty environment connection in Dynatrace.

  • Build Workflows: Use prebuilt actions like creating incidents, listing on-calls, and managing escalation policies to automate your processes.

For detailed setup instructions, visit the Dynatrace Documentation

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