Microsoft 365, Office 365

Monitor Microsoft 365 (Office 365) performance, usage and availability.

Extension

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Product information
Release notes

Overview

Get insights into your Microsoft Office 365 tenant services status, usage, performance and service availability. Understand service usage patterns over time for Mail, OneDrive, Teams, SharePoint, ActiveDirectory, watch licenses consumption and activations. One-stop, at-a-glance overview of Office 365 status keeps you informed - you always know first if any service level quality degradations are mounting, so you can react before serious business impact.

This extension is intended for users, who:

Are accountable for availability of the Microsoft 365 services to the enterprise users
Use Dynatrace to monitor key enterprise applications
Want to extend Dynatrace coverage of the enterprise apps to also include Microsoft 365

This extension enables you to:

Monitor status, usage and performance of key Office 365 services
Receive alerts on Microsoft 365 performance and usage anomalies, and service availability degradations
Take proactive actions before M365 service irregularities affect broad population of users

Use cases

Operational monitoring of your M365 tenant, for usage, performance and availability.
Analyze trends and baselines of the M365 services usage, raise alerts on anomalies detected.

Compatibility information

ActiveGate where the extension is installed needs access to your Microsoft 365 admin portal, using tenant id and client id specified in Settings.
M365 API versions used include:
- Microsoft Entra ID
- MS Graph API: graph.microsoft.com/v1.0
- Office 365 Management API: manage.office.com/api/v1.0
- Office 365 Reporting Web Service: reports.office365.com
- Office 365 Reporting Regional Web Service: reports*.office.com

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Extension content

Content typeNumber of items included

alerts

2

screen layout

2

screen chart groups

16

metric metadata

64

document dashboard

2

dashboards

1

dql log metric

19

generic type

1

Feature sets

Below is a complete list of the feature sets provided in this version. To ensure a good fit for your needs, individual feature sets can be activated and deactivated by your administrator during configuration.

Feature setsNumber of metrics included

Metric name	Metric key	Description	Unit
Teams Activities	office365.teams.activity.counts	Total number of Teams activities.	Count
Teams Users	office365.teams.user.counts	Total number of active Teams users.	Count

Metric name	Metric key	Description	Unit
Windows Activations	office365.tenant.activation.counts.windows	Activation count for all windows devices across the organization. Note: 1-day resolution and data typically available within 48 hours.	Count
Mac Activations	office365.tenant.activation.counts.mac	Activation count for all mac devices across the organization. Note: 1-day resolution and data typically available within 48 hours.	Count
Android Activations	office365.tenant.activation.counts.android	Activation count for all android devices across the organization. Note: 1-day resolution and data typically available within 48 hours.	Count
IOS Activations	office365.tenant.activation.counts.ios	Activation count for all ios devices across the organization. Note: 1-day resolution and data typically available within 48 hours.	Count
Windows Mobile Activations	office365.tenant.activation.counts.windows.mobile	Activation count for all window mobile devices across the organization. Note: 1-day resolution and data typically available within 48 hours.	Count
Service Users	office365.tenant.services.user.counts	User count across services by activity type. Note: 1-day resolution and data typically available within 48 hours.	Count
Assigned Users	office365.tenant.activated.enabled.assigned	Number of users that have been assigned the subscription. Note: 1-day resolution and data typically available within 48 hours.	Count
Activated Users	office365.tenant.activated.enabled.activated	Number of users that have activated the subscription. Note: 1-day resolution and data typically available within 48 hours.	Count
Shared Activation Users	office365.tenant.activated.enabled.shared.activation	Number of users that have a shared computer activation of the subscription. Note: 1-day resolution and data typically available within 48 hours.	Count
Sku Consumed Units	office365.tenant.sku_consumed	Count of Sku consumed units	Count
Sku Prepaid Units	office365.tenant.sku_prepaid	Count of Sku prepaid units	Count

Metric name	Metric key	Description	Unit
Service Health Status	office365.tenant.service.health	Gets the enumerated health of the service. serviceOperational=0, falsePositive=1, serviceRestored=2, postIncidentReviewPublished=3, verifyingService=4, restoringService=5, extendedRecovery=6, investigating=7, investigationSuspended=8, serviceDegradation=9, serviceInterruption=10.	Count

Metric name	Metric key	Description	Unit
Exchange Emails Sent Count	log.o365_send_count	The amount of emails sent. Updated every 7D	Count
Exchange Emails Received Count	log.o365_receive_count	The amount of emails received. Updated every 7D	Count
Exchange Emails Read Count	log.o365_read_count	The amount of emails read. Updated every 7D	Count
Teams Meetings Created	log.o365_meeting_created_count	The amount of teams meetings that were created. Updated every 7D	Count
Teams Meetings Interacted With	log.o365_meeting_interacted_count	The amount of teams meetings that have been interacted with. Updated every 7D	Count
Exchange Emails Stored	log.o365_email_item_count	The amount of emails stored. Updated every 7D	Count
Exchange Emails Size	log.o365_email_storage_used	The size of stored emails. Updated every 7D	Byte
Email Warning Quota	log.o365_email_issue_warning_quota	The quota that once reached will warn users. Updated every 7D	Byte
Email Prohibit Quota	log.o365_email_prohibit_send_quota	The quota that once reached will prohibit users from sending emails. Updated every 7D	Byte
Email Send/Receive Quota	log.o365_email_prohibit_send_receive_quota	The maximum size a users inbox can be before preventing them from sending or receiving emails. Updated every 7D	Byte
Emails Deleted	log.o365_email_deleted_item_count	Number of emails deleted. Updated every 7D	Count
Deleted Emails Size	log.o365_email_deleted_item_size	The size of deleted emails. Updated every 7D	Byte
Deleted Emails Quota	log.o365_email_deleted_item_quota	The quota that once reached will stop allowing users to recover deleted emails. Updated every 7D	Byte
SharePoint Pages Viewed	log.o365_sharepoint_page_view_count	The number of SharePoint pages viewed. Updated every 7D	Count
SharePoint Pages Visited	log.o365_sharepoint_visited_page_count	The number of SharePoint pages visited. Updated every 7D	Count
SharePoint Storage Usage	log.o365_sharepoint_storage_used	The usage in bytes of the root SharePoint folder. Updated every 7D	Byte
SharePoint Storage Allocated	log.o365_sharepoint_storage_allocated	Maximum amount of bytes that can be stored in SharePoint. Updated every 7D	Byte
OneDrive Storage Allocated	log.o365_onedrive_storage_used	Maximum amount of bytes that can be stored in OneDrive. Updated every 7D	Byte
OneDrive Storage Allocated	log.o365_onedrive_storage_allocated	Maximum amount of bytes that can be stored in OneDrive. Updated every 7D	Byte

Metric name	Metric key	Description	Unit
Active Files	office365.onedrive.file.count.active	Total number of active files in OneDrive.	Count
Total Files	office365.onedrive.file.count.total	Total number of files in OneDrive. Note: 1-day resolution and data typically available within 48 hours.	Count
Storage	office365.onedrive.storage	Total storage in bytes used by OneDrive. Note: 1-day resolution and data typically available within 48 hours.	KibiByte
Viewed or Edited	office365.onedrive.active.users.viewed.or.edited	Counts the times that OneDrive active users viewed or edited a file. Note: 1-day resolution and data typically available within 48 hours.	Count
Synced	office365.onedrive.active.users.synced	Counts the times that OneDrive active users synced a file. Note: 1-day resolution and data typically available within 48 hours.	Count
Shared Internally	office365.onedrive.active.users.shared.internally	Counts the times that OneDrive active users shared a file internally. Note: 1-day resolution and data typically available within 48 hours.	Count
Shared Externally	office365.onedrive.active.users.shared.externally	Counts the times that OneDrive active users shared a file externally. Note: 1-day resolution and data typically available within 48 hours.	Count

Metric name	Metric key	Description	Unit
AD Logins	office365.ad.logins	Count of total AD logins.	Count
AD Logins Failed	office365.ad.logins.failed	Count of failed AD logins.	Count

Metric name	Metric key	Description	Unit
Subscription URI Count	office365.sfm.subscription.uri.count	The number of URIs returned by the subscription API that the extension will use to collect data from. Can be split by the subscription dimension.	Count
Subscription API Status Code	office365.sfm.subscription.http.status	The status codes of the subscription API calls. 0 means the calls were successful while 1 means they failed. Can be split by the status code dimension.	Count
Subscription API Request Timeouts	office365.sfm.subscription.request.timeout	The amount of request timeouts for the subscription API endpoints.	Count

Metric name	Metric key	Description	Unit
Active Files	office365.sharepoint.file.count.active	Total number of SharePoint active files.	Count
Total Files	office365.sharepoint.file.count.total	Total number of SharePoint files. Note: 1-day resolution and data typically available within 48 hours.	Count
Storage	office365.sharepoint.storage	SharePoint storage used and allocated. Note: 1-day resolution and data typically available within 48 hours.	KibiByte
Visited Page	office365.sharepoint.active.users.visited_page	Number of SharePoint active users who visited a page. Note: 1-day resolution and data typically available within 48 hours.	Count
Viewed or Edited	office365.sharepoint.active.users.viewed.or.edited	Number of SharePoint active users who viewed or edited a file. Note: 1-day resolution and data typically available within 48 hours.	Count
Synced	office365.sharepoint.active.users.synced	Number of SharePoint active users who synced a file. Note: 1-day resolution and data typically available within 48 hours.	Count
Shared Internally	office365.sharepoint.active.users.shared.internally	Number of SharePoint active users who shared a file internally. Note: 1-day resolution and data typically available within 48 hours.	Count
Shared Externally	office365.sharepoint.active.users.shared.externally	Number of SharePoint active users who shared a file externally. Note: 1-day resolution and data typically available within 48 hours.	Count
Visited Pages/Sites	office365.sharepoint.visited.pages.sites	Total number of SharePoint Pages and Sites that have been visited.	Count

Metric name	Metric key	Description	Unit
Active Users	office365.outlook.users	Number of unique users who are performing email activities.	Count
Active Mailboxes	office365.outlook.mailbox.used	Count of active user mailboxes in the organization. Note: 1-day resolution and data typically available within 48 hours.	Count
Active Mailboxes Percent	office365.outlook.mailbox.used.pct	Percentage of user mailboxes that are active. Note: 1-day resolution and data typically available within 48 hours.	Percentage
Mailbox Storage	office365.outlook.mailbox.storage	Amount of mailbox storage (in bytes) used by the organization. Note: 1-day resolution and data typically available within 48 hours.	KibiByte
Under Limit Status	office365.outlook.quota.status.under.limit	Quota under limit status count of all mailboxes of the organization. Note: 1-day resolution and data typically available within 48 hours.	Count
Warning Issued Status	office365.outlook.quota.status.warning.issued	Quota warning issued status count of all mailboxes of the organization. Note: 1-day resolution and data typically available within 48 hours.	Count
Send Prohibited Status	office365.outlook.quota.status.send.prohibited	Quota send prohibited status count of all mailboxes of the organization. Note: 1-day resolution and data typically available within 48 hours.	Count
Send Receive Prohibited Status	office365.outlook.quota.status.send.receive.prohibited	Quota send receive prohibited status count of all mailboxes of the organization. Note: 1-day resolution and data typically available within 48 hours.	Count
Indeterminate Status	office365.outlook.quota.status.indeterminate	Quota indeterminate status count of all mailboxes of the organization. Note: 1-day resolution and data typically available within 48 hours.	Count
Email Activity	office365.outlook.email.activity	Count of all email activity for Outlook. Note: data may be delayed up to 24 hours.	Count

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Full version history

To have more information on how to install the downloaded package, please follow the instructions on this page.

ReleaseDate

Full version history

New features:

Added Microsoft Defender XDR and Microsoft Copilot Chat to the list of health-monitored services.

Full version history

Patch level changes

Resolved high memory consumptions issue affecting huge environments with per-user-reports feature set enabled.
Decreased number of API call submitted if not all feature sets are enabled.
Fixed provisioning logs being imported with no content.

Full version history

Patch level changes:

Improved extension's performance at startup, to avoid this process taking too much time and the extension occasionally being killed by the EEC watchdog.

Full version history

Patch level changes:

Fixed per-user-report metrics feature set that has always been ingesting logs regardless of being disabled or enabled
Fixed the Graph API endpoint timeouts

Full version history

⚠️IMPORTANT CHANGE: This extension release requires Dynatrace cluster version 1.313 or later.

New features:

The dt.security_context attribute is now propagated to all entities created by the extension. When enabling entity access control based on dt.security_context ensure you set the Grail security context destination property to dt.security_context
Enabled the extension to present the Dynatrace Platform (a.k.a. Gen3) entity details screens in the future platform apps that will expect these screens
Added ability to report on the service usage per individual user, for emails, Teams, SharePoint and OneDrive. Enable per-user-reports feature set to record a log of the service usage per each user. See the hub tile text for more details.

Full version history

⚠️IMPORTANT CHANGE: This extension release requires Dynatrace cluster version 1.310 or later.

New features:

Added the Dynatrace Platform (a.k.a. Gen3) dashboard. This is new since 2.0.6, carrying-forward the note for visibility.

Patch level changes

Changed metric unit of the Mailbox, OneDrive and Sharepoint Storage metrics, from kilobyte to kibibyte, to precisely reflect specifics of the numbers reported by Microsoft APIs.

⚠️Note: due to this change, past values for this metric (prior to the extension update) will now show up 1000x too large. However, current values remain correct and future values from now on will also correctly reflect specifics of how Microsoft 365 APIs report storage numbers. This change affects this release and previous release 2.0.6 as well.

Full version history

⚠️IMPORTANT CHANGE: This extension release requires Dynatrace cluster version 1.310 or later.

New features:

Added the Dynatrace Platform (a.k.a. Gen3) dashboard

Full version history

Patch level changes:

Fix for an error with the management token not being renewed once expired

Full version history

Patch level changes

Add missing operations dimensions to Teams metrics
Fix log ingestion timestamp issues in some time zones.

Full version history

Breaking change:

Configuration upgrade works only under certain conditions. It is likely that when upgrading to this version, you'll be be required to re-enter your monitoring configuration settings.

New features:

Added self monitoring metrics, to expose situations where metric gaps occur due to no response from MS API
Aggregate the subscription API results at a configurable interval, to account for potentially delayed data from MS APIs
Added additional services to the status reporting: ProjectForTheWeb, Forms, Viva
Add an option to configure metric collection frequency

Patch level changes:

Added log event reporting for the service health endpoint
Fixed incorrect timestamps of the subscription metrics
Changed ways of obtaining usage metrics, so GlobalReader permission is not required anymore
Rectified chart names between dashboard and the analysis screen

Full version history

New features:

Proxy support has been added. Now extension works when your O365 instance access has to go through a proxy.

Full version history

Patch level changes:

Fixes to the email count metric collection, including memory issues in large-size environments

Full version history

This is the first official release of this extension.

We look for your feedback, through Community, on the extension focus, scope and documentation.

Full version history

The Preview release. There are some known issues, e.g. we grapple with some metrics availability, especially mail activity counters.

We look for your feedback, through Community, on both the extension focus, scope and documentation.

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