Digital experience

Monitor, analyze, and optimize customer experience with an enhanced 360-degree view of every single user journey

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Zurich insurance: a transformational model for improving customer experience

As we move further from a physical world towards software based architectures, transformation of management approaches need to change! Customer experience has become the primary focus for best in class service delivery. Zurich Insurance have recognized this need and have taken steps to address key transformational shifts through integrating Dynatrace technology within a service management framework. The industrialized approach to providing business and customer experience insights has increased transparency and … read more

Visually Complete & Speed Index for Real User Monitoring (RUM)

I am very excited, and proud, to let you know that we brought Visually Complete and Speed Index to real user monitoring. This used to be available only in Synthetic. Whilst this was great now being able to immediately correlate Visually Complete metrics against core business metrics like bounce rates, error rates, and conversions opens a new dimension of insight. This is great news for the industry according to, Patrick Meenan, … read more

Dynatrace Performance Bowl 2017 Digital Experience, Live Blog Coverage

It’s that time of year again! The final game of the NFL season!  According to reports from Adweek 30-second spots are running $5 million USD. That is a substantial investment for a brief ad, and while everyone will gauge the success of the ads on their creativity, there will be an unspoken, hidden component as to whether these ads were truly success for the businesses advertising during the Big Game. TOC: Don’t let digital complexity fumble … read more

Accelerating Your Digital Customer Experience With Dynatrace & CenturyLink

Imagine that it’s 9 a.m. in England on a Monday morning. Customers are going to start hitting our CenturyLink Cloud Marketplace.  If there are web application or connectivity issues interfering with the digital customer experience in England, or anywhere in Europe, Dynatrace Synthetic Monitoring will let us know. Our friendly test bots all over the globe poke our marketplace to identify poor user experience with pinpoint accuracy. At the same … read more

Sitecore Performance Tips: What’s Geography Got to Do with It?

It’s not very often that data aligns perfectly to illustrate a topic. Typically, there are very clear trends among the outlying data points that clearly support the topic in question, but it’s rarely absolute. So, while researching Sitecore performance topics this week, I spotted data points that almost perfectly align to support the premise of Geographical Performance Variance in User Experience, that is, in layman’s terms, the further away the … read more

Black Friday and Cyber Monday/Cyber Week Digital Performance Coverage

TOC: Cyber Week Kickoff, November 22 – 2016 Holiday Season Analysis Tuesday Update: T-minus 3 days to Black Friday Wednesday Morning Update: What’s at Stake? Wednesday Afternoon Update: You Want a Piece of That Pie? Thursday Morning: Off to an Early Start! Thursday Afternoon Update: Looks Like Things are Starting to Cook Black Friday Morning Update: What are You Watching? Black Friday Mid-Morning Update: Black Friday has Become a Global Phenomenon … read more

New world order: China #1 largest e-commerce market

The stats about China’s e-commerce industry continue to make my head spin. We’ve just seen Singles Day 2016 break more records than ever before (US$1 Billion in 5 mins) and China is now sitting comfortably as the largest retail e-commerce market in the world: Total sales this year will exceed US$899 Billion This figure makes up nearly half of all global online retail sales E-commerce sales in China are expected … read more

Microservices: When Micro becomes Nano

We have all experienced the excitement of bringing a new technology or architectural pattern — like microservices — on the design table: “It is really powerful and exactly what we need to meet our challenges, so let’s start implementing it!” I feel the same way about microservices! It has a lot of potential and already has changed the way we think about development, automated testing and operations. However, introducing a new … read more

2016 Election – Digital Transformation at the State Level

Update: Tuesday, November 8th, 2016 7:00pm EST Polls are starting to close and every indication points to no election day disruption due to DDoS attacks on DNS providers. We did observe that some of the states saw increased traffic that potentially impacted end users. Nevada Elections tweeted about the issue. Update: Tuesday, November 8th, 2016 3:30pm EST Late afternoon shows no widespread issues impacting battleground state electoral sites.  Some slow … read more

Mobile wins the digital stakes on Melbourne Cup day

It’s the race that stops Australia. TAB claims they handle 3000 transactions per second at the peak of the betting splurge – across desktop and mobiles in all parts of the country. You can imagine, preparing for peak digital performance is a major priority for all betting agencies at this time of year. Let’s do some testing and see what we find As usual, my interest in how digital businesses … read more

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