Digital experience

Monitor, analyze, and optimize customer experience with an enhanced 360-degree view of every single user journey

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2017 Cyber Week Coverage / Black Friday and Cyber Monday Retail Digital Performance

Table of Contents: Cyber Week Kickoff: Monday, Nov 20th, 4:30pm EST Pre Black Friday Carnage: Tuesday, Nov 21st, 9:45am EST Visually Complete, What You Need to Know: Tuesday, Nov 21st, 8:00pm EST Visually Complete, What You Need to Know: Tuesday, Nov 21st, 8:00pm EST I mentioned that this year we will be doing more comparisons based on a new metric called Visually Complete.  This… read more

Halloween horror stories from the IT trenches and war rooms.

At Dynatrace, we help the world’s most important applications work. Whilst working with IT and digital business teams the world over, we are never short of horror stories. Stories that are too scary to reveal the identities of the people, or the brands involved. But this Halloween, I thought it best to share anonymously, just a few frightening tales to remind you all – you are not alone in facing… read more

BizDevOps Done Right!

I was recently moderating a webinar called “BizDevOps Done Right!”.  In the session, two of my colleagues, Andi and Klaus, were discussing BizDevOps and how the concept can help organizations quickly address demanding innovation cycles, and dramatically reduce time-to-market for new features and better end-user experiences. The 2016 State of DevOps Report cites that high performers are 2X more likely to exceed profitability, market share and productivity goals. … read more

Nike merges in-store and digital CX like a champion

Either I don’t go shopping very often or the retail world is rapidly changing because the in-store customer experience at Nike the other day was un-freaking-believable. We all know how good their visual merchandising skills are but it was during the next stage of the shoe purchase journey – where I select the shoes I like and they check if they have my size in stock – that had me… read more

Dynatrace on Dynatrace: How we monitor our own web entities

When Klaus Enzenhofer published his recent article about the value of using Dynatrace real user monitoring to troubleshoot JavaScript errors in web applications, he asked me how we here on the Dynatrace web development team handle our own performance challenges and errors related to the web entities at Dynatrace.com. Klaus wondered if the powerful monitoring abilities of Dynatrace could be used to monitor, find, and solve problems within… read more

Happy 10th Birthday iPhone – We’ve come so far, but have so far to go.

As a tech geek I was an early adopter of the iPhone. I joke around with my friends that I thought of it before anyone else. Way back in 2005, a few years before the release of the iPhone, I picked up an iPod, and said “One day this thing will be all glass and it will be colour, and we will do email, music and we’ll take photos with… read more

Dynatrace wins prestigious “Success for All” Sally award for its Champion Playbook

Every day, we help our customers deliver the best experiences and success for their customers. That’s a big part of what digital performance is all about. But that’s not all we do. We take customer success very seriously for our own clients, too. We help them reach and exceed their goals—through our own signature program—the Champion Playbook. For years now, Gainsight has led the way for companies — in… read more

Comey Hearings: What digital experience management means to news media

Politics aside, today’s testimony by James Comey provides a fascinating look at how events can impact Digital Experience Management for news media organizations. I’m using the term Digital Experience Management (DEM) because the industry (Including Gartner and Forrester Research) has identified that Digital Experience needs to be considered and managed in a unique way. DEM draws the relationship between performance, availability, and end-user/consumer behavior when they interact with digital properties like… read more

Why “Try another browser” is no longer acceptable

Users can be demanding, and you won’t find a more demanding group than social savvy millennials. These punks have grown up believing they pretty much know everything, are never wrong, and demand immediate, accurate responses when interacting on social. If websites are slow or apps crash, it’s not just lost revenue – but also damage to your brand. Last year we ran a survey and found 51% of millennials would turn… read more

Correlating JavaScript Errors with Slow CDN Performance

JavaScript Errors can happen for many different reasons: special behavior of certain browsers that weren’t tested; a real coding mistake that slipped through the delivery pipeline; poorly handled timeouts, and I am sure the list goes on. In this blog we discuss yet a different reason which was brought to my attention by Gerald Madlsperger, one of our long term Dynatrace AppMon super users: A CDN server… read more