Digital experience

Monitor, analyze, and optimize customer experience with an enhanced 360-degree view of every single user journey

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Correlating JavaScript Errors with Slow CDN Performance

JavaScript Errors can happen for many different reasons: special behavior of certain browsers that weren’t tested; a real coding mistake that slipped through the delivery pipeline; poorly handled timeouts, and I am sure the list goes on. In this blog we discuss yet a different reason which was brought to my attention by Gerald Madlsperger, one of our long term Dynatrace AppMon super users: A CDN server issue resulting in … read more

What’s that? #whatsappdown?

I love the outcry that surrounds a digital service outage. It’s almost as though someone has turned off the oxygen for a few moments. So, it comes as no surprise that everyone went a bit crazy when Whatsapp went down for a few hours on Wednesday night. The usual scenario played out – people turned to social media to vent, and to laugh, and media were on the hunt for … read more

Dynatrace performance benchmarks and 2017 Best of the Web

Digital experience has changed dramatically from when Dynatrace became the Internet authority back in the eCommerce era of the early 2000’s. Through the evolution of the Web, mobile and now Internet of things, Dynatrace has delivered the most advanced capabilities in digital experience monitoring. Today, that means having comprehensive visibility to how digital assets are responding to customers, and the confidence that everything works as it should. For years, we’ve … read more

The impact of JavaScript errors and How to monitor JavaScript errors using Real User Monitoring!

These days we are moving more and more logic towards the user into the browser to achieve higher performance and better user experience. There are Single Page Application frameworks like AngularJS, React, Ember and others supporting this trend. If it works, everything is fine. But with this trend a JavaScript error can become a website killer. What does this mean? Below you can see the same page twice, but depending on the … read more

My SAP Hybris Digital Live Summit Takeaways

You can’t really say that I participated in SAP Hybris’ Digital Live Summit (#SAPHybrisLive) yesterday. It was a global event spread across multiple time zones – so yesterday doesn’t apply here. It was a unprecedented online event of a kind I’ve never before experienced. The event followed the sun, started in Singapore, continued in Munich, and finished in New York. 21 hours of live-streaming content and numerous on-demand content items made available for consumption … read more

Close Encounters with Out of This World Digital Experience

As technologists, we find ourselves in the middle of tumultuous times and radical change: cloud, containers, automation, artificial intelligence, mobility, the Internet of Things, cyberwarfare, digital transformation, and more! When the $&#! hits the fan, military strategists reference a mental framework called the OODA loop, to sort chaos into clarity. At Perform 2017, we were reminded of how customers continue to find clarity amidst today’s complexity by focusing on their … read more

Zurich insurance: a transformational model for improving customer experience

As we move further from a physical world towards software based architectures, transformation of management approaches need to change! Customer experience has become the primary focus for best in class service delivery. Zurich Insurance have recognized this need and have taken steps to address key transformational shifts through integrating Dynatrace technology within a service management framework. The industrialized approach to providing business and customer experience insights has increased transparency and … read more

Visually Complete & Speed Index for Real User Monitoring (RUM)

I am very excited, and proud, to let you know that we brought Visually Complete and Speed Index to real user monitoring. This used to be available only in Synthetic. Whilst this was great now being able to immediately correlate Visually Complete metrics against core business metrics like bounce rates, error rates, and conversions opens a new dimension of insight. This is great news for the industry according to, Patrick Meenan, … read more

Dynatrace Performance Bowl 2017 Digital Experience, Live Blog Coverage

It’s that time of year again! The final game of the NFL season!  According to reports from Adweek 30-second spots are running $5 million USD. That is a substantial investment for a brief ad, and while everyone will gauge the success of the ads on their creativity, there will be an unspoken, hidden component as to whether these ads were truly success for the businesses advertising during the Big Game. TOC: Don’t let digital complexity fumble … read more

Accelerating Your Digital Customer Experience With Dynatrace & CenturyLink

Imagine that it’s 9 a.m. in England on a Monday morning. Customers are going to start hitting our CenturyLink Cloud Marketplace.  If there are web application or connectivity issues interfering with the digital customer experience in England, or anywhere in Europe, Dynatrace Synthetic Monitoring will let us know. Our friendly test bots all over the globe poke our marketplace to identify poor user experience with pinpoint accuracy. At the same … read more

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