Transaction management is an approach to application and infrastructure performance management that focuses on the most critical component of IT service delivery: transactions. Transactions support business objectives by moving data along the application delivery chain—between the end user and backend databases and across third-party APIs and services like payment processing systems.
Transaction management is implemented through the discovery, tracing, and monitoring of transactions to map relationships between interdependent application components and systems and to detect and troubleshoot impediments in transaction paths. By following the flow of key business transactions through the service delivery environment, your organization can better understand how the performance and availability of your applications, your IT infrastructure, and third-party services affect individual transactions, user behavior, and your bottom line. And by carrying out effective transaction management alongside customer experience analytics, your teams can better anticipate and support the needs of your customers and your business.
By allowing you to visualize transactions flows across the entire application delivery chain, transaction management enables true end to end application monitoring. Whether implemented via a real user or synthetic monitoring solution, tracing critical transactions – such as logins, searches, item selections, and check-outs – can help you proactively locate malfunctioning components and bottlenecks in any tier of your ecosystem and resolve performance problems quickly and effectively.
Armed with a complete view of application performance at the transaction level, your teams can grasp the financial impact of IT service delivery issues and identify opportunities to improve the speed and availability of key business processes. By encouraging your teams to focus on and communicate through common metrics, this approach also fosters collaboration—bringing together business and IT managers around the shared goal of optimizing the user experience through transaction management.
Transaction management is especially important for managing the performance of cloud, web, and mobile applications: distributed applications residing on complex, multi-layered architectures and dynamic, elastic infrastructures.
As more companies shift business-critical workflows to the cloud, organizations need comprehensive application performance monitoring software that gives them full visibility into both cloud and on-premises tiers. The Dynatrace cloud performance monitoring solution goes beyond native cloud monitoring tools, automatically detecting and monitoring all transactions in your cloud applications and deployments—public, private, or hybrid. With Dynatrace, your teams get the detailed information they need to isolate problematic components and performance issues, diagnose and document the cause of broken transactions, and share session data with cloud providers to ensure SLA compliance.
For web, mobile web, and mobile apps, Dynatrace User Experience Management provides your teams with a unified view of the user experience, capturing transaction flows from the user device to your data center and across all application tiers and third-party components. With Dynatrace UEM, your organization can see the effect of slow performance on user actions, site usage, and revenue flows and pinpoint the best ways to improve customer experience and the profitability of your digital channels.