Understand and optimize the experience of every digital user
And yes, we mean customer―because each person―and each visit―is unique. We monitor every customer individually because people buy your products, not web pages. We analyze their behavior and assess their satisfaction in real-time. Compare the what, when, why and how for every visit to identify user patterns quickly, anticipate trends and act fast. From click or swipe, from Seattle to Singapore, UEM gives you the insights to keep your customers. Satisfied.
It’s your customer having a problem. A simple query returns only their visits, or click-paths, so you can resolve their problem quickly. Replay their transactions, pinpoint the issue, and drill down to root-cause. You can even proactively contact them when something goes wrong – and prevent a poor app rating.
Correlate your operational variables directly to business transaction like orders, downloads and searches―the activities the business needs to understand. Show them the real-time impact of your site’s performance on business outcomes and the usage metrics that speak volumes about your customers’ preferences & behavior.
Get a complete view of your web and mobile web sites, native and hybrid apps―crash reports, performance, and usage analytics―all in one place. We do the heavy lifting so you can compare user experiences across channels. Even trace each action to third party providers to ensure they’re performing on real user response times.
We finally have the flexibility to perform ad-hoc analysis on real user data. This makes it easy to gain new insights and make informed decisions.
Instead of waiting for a customer to call in and report a problem, we can now see where the problems and slow applications occur and fix them before they affect the customers.
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