Real user monitoring (RUM) for SaaS vendor experience

Guarantee employee satisfaction when working with SaaS solutions based on real-time information directly from their browser

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Real user monitoring (RUM) for SaaS vendor experience screenshot

Ensure high productivity from employees

Deliver the top-notch user productivity promised by the SaaS solutions your company uses such as Salesforce, Office 365, Workday, Concur, Google Apps, Zendesk, and more. RUM for SaaS vendor experience shows how your employees are using the software and the real-time status of their experience—even when you have little access to the SaaS servers.

Ensure availability of all aspects of your business critical SaaS solutions.
Easily know whether the adoption of a new SaaS solution is enhancing your employees' productivity.
Understand whether your investments are justified based on actual usage.

Useful information for all users, in real time, and how errors and outages affect them. Plus connect directly to root cause, if needed.

Improve employee satisfaction with SaaS solutions

Have useful information on the true experience of all users--whether they are behind your firewall or at an internet café--in real-time, across all the functions of SaaS Solutions you use.

Comprehensive information directly from the browser about the users interaction with SaaS applications.
Know whether employee complaints are high-priority or just a nuisance—instantaneously.
Identify issues proactively and minimize business impact.

See all session details on a user level.

See the sequence of user actions, when the actions occured during the session, and the wait time between actions.

Simple to deploy, powerful results

Our Chrome and Edge browser extension inserts RUM directly on the client side
Centrally control which applications you want to monitor and get full observability into real user experience.
Or, add a JavaScript tag into your SaaS software where you have access to the source of the application.

Installing the browser extension is easy.