Did you know that from 2009 to 2014 the amount of media consumed on mobile devices tripled? How about that mobile app downloads are expected to rise to 200 billion by 2017? The way that mobile usage is growing, your customers are able to access your information in the palm of their hands more now than ever. Recognizing that customers are the center of your business means that measuring your customer experience is vital. This infographic visually explores this growth in mobile and the challenges it presents to businesses.
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