user experience

We tested 3 messages on the ground floor of AWS Sydney. Here’s what happened.

I was fortunate enough to be on the stand at the AWS Summit in Sydney. I say fortunate, because I simply love being able to demo our monitoring solution and see people’s reactions. It’s also a great chance to try on some of our brand messages to see if they resonate. This is my take on the event. Message 1: Sexy dashboards that are outclassed by AI and Problem Resolution … read more

10 Tips to Deliver Outstanding Liferay v7 Performance

While the words “Digital Transformation” can mean many things, in the case of Liferay, we regularly see how organizations have transformed and enriched online journeys and experiences for their customers and employees by unlocking rich data, information, and applications hidden deep within their IT department. This feat should not be understated because, as Forrester points out, the challenge of integrating numerous and complex back-end systems and data sources poses a real … read more

2016 Presidential Debate #1 Stream Report: The Digital Disruption of Politics

Last night was reportedly the most watched presidential debate ever. Some are estimating over 100- million viewers watched Hillary Clinton and Donald Trump go at it. I set up some Dynatrace Synthetics tests to compare the sites that would be live streaming the debate. I monitored from nine locations across the US, every five minutes, using both a Chrome and IE browser. I divided the tests into two categories Traditional Media and New Media. The traditional media … read more

When mobile friendliness defeats mobile performance!

Recently, someone asked me the following question: “Can you explain to us why the same page, optimized to be mobile friendly, takes 4.5 seconds to open on the desktop Chrome browser, but takes almost 15 seconds on the mobile Chrome browser”. So I checked to see if they had followed the three basic rules everyone should follow when creating something mobile-specific whether it is a native mobile app or like in this … read more

How to Strengthen your Customer Experience Insights Beyond Google Analytics

Adobe recently published the 2016 Digital Trends Report which pegs customer experience as the top priority for marketers. In just two short years it has morphed from being a ‘top priority’ to a trend that’s defining all other marketing priorities. The thing about customer experience is we can’t improve it unless we have actionable analytics. In this post I wanted to share how I use Google Analytics together with my … read more

Website performance in China: Uncovering our own problems

Delivering a successful website performance experience for an audience located inside China is a nightmare. It’s well documented that certain features and functions, like Twitter, Facebook, YouTube, and objects of Google, are blocked but it’s actually much more complicated than this. This is my first entry in a series of posts that will walk you through how to uncover performance issues and navigate the country’s unpredictable and inconsistent Internet rule book, … read more

Valentine's Day Coverage 2016

Update: February 16th, 2016 5:30pm: Valentine’s Day Weekend Wrap Up Some people will say that Valentines Day is for lovers, while that is true for some, Valentines Day is also for specialty retailers and services.  As you saw leading into Valentines Day, the team here at Dynatrace had been watching a large selection of specialty retailers.  Over the weekend these retailers all looked to be providing good availability to end … read more

The Big Game 2016: Live Blog Coverage

UPDATE: February 8th, 2016 5:00pm UPDATE: February 7th, 2016 10:24pm That’s the game!  Congratulations to the Denver Broncos.  So the results for the web site performance for advertisers during the game are in as well.  Here is the complete list, and as you’ve seen tonight while there were some fumbles everyone recovered well…  well except Beyonce.com, we are still waiting for it to recover. (edit. look like it recovered around 3am). … read more

What 2016 Presidential Candidates Can Learn about Site Performance from Online Retailers

Update: February 29th, 2016 10:00pm, Super Tuesday (eve) Super Tuesday is upon us and all eyes are glued to Election 2016 coverage.  Tomorrow several states hold their primaries and caucuses in what can be a make or break situation for some candidates.  We will be tracking the days events and one of the tools we will be using is a virtual Digital Experience Center (DEC) dashboard.  This view allows us to track … read more

IT’s Little Secret: Too little End-User Experience (EUE) data use

Many of us are grappling with the modern demands of digital business; developing new mobile apps, evaluating security in the face of IoT, moving to hybrid clouds, testing approaches to defining networks through software. It’s all part of the hard trend towards service-oriented IT, with a primary goal of delivering a premium end user experience (EUE) to all your users – internal, partners, and customers  – with the speed, quality … read more