Klaus Enzenhofer

Klaus is a Senior Technology Strategist in the Center of Excellence at Dynatrace. Klaus influences the strategic direction and development of application performance management solutions. He has deep experience gleaned from years of developing and running large scale web and mobile applications for online businesses.

Klaus Enzenhofer's articles

The impact of JavaScript errors and How to monitor JavaScript errors using Real User Monitoring!

These days we are moving more and more logic towards the user into the browser to achieve higher performance and better user experience. There are Single Page Application frameworks like AngularJS, React, Ember and others supporting this trend. If it works, everything is fine. But with this trend a JavaScript error can become a website killer. What does this mean? Below you can see the same page twice, but depending on the … read more

Visually Complete & Speed Index for Real User Monitoring (RUM)

I am very excited, and proud, to let you know that we brought Visually Complete and Speed Index to real user monitoring. This used to be available only in Synthetic. Whilst this was great now being able to immediately correlate Visually Complete metrics against core business metrics like bounce rates, error rates, and conversions opens a new dimension of insight. This is great news for the industry according to, Patrick Meenan, … read more

Customer complaint resolution in today’s digital multi-channel world!

I have seen many companies struggle to find out what issues may be driving customer complaints when they come in to a support or service center, and today’s digital multi-channel strategies do not make it easier. With customer complaints, the following question always surfaces: Is the complaint because of a technical issues or is it something else? To get visibility into technical issues many companies have tried web session recording … read more

What to do about Ad blocking impact on customer experience?

Economists have written about the law of unintended consequences. This is the theory that the actions of people, governments and industries always have effects that are unanticipated. Whether it’s the too-quiet Airbus A380  or cell phones and bananas, unexpected outcomes often happen in pursuit of other goals. One of the latest examples of this is the emerging impact of ad blocking technology on the digital media industry. It’s likely your … read more

When mobile friendliness defeats mobile performance!

Recently, someone asked me the following question: “Can you explain to us why the same page, optimized to be mobile friendly, takes 4.5 seconds to open on the desktop Chrome browser, but takes almost 15 seconds on the mobile Chrome browser”. So I checked to see if they had followed the three basic rules everyone should follow when creating something mobile-specific whether it is a native mobile app or like in this … read more

Using heat maps to obtain actionable application-user insights

Based on studies from Google, Bing, Walmart, Amazon and others, we know that Users change their behavior because of the slightest degradation in performance. Amazon claims they see a 1% conversion drop per 100ms speed. But what about other factors such as first time vs revisiting users, users entering your app through Landing Page A vs Landing Page B, premiums vs regular paying users, power users vs  “I am just browsing … read more

What is the expected response time to deliver good user experience?

A while ago I wrote about measuring user experience or customer experience by applying the User Experience Index as the metric to monitor in today’s digital performance world. To obtain the right insight we must consider four key ingredients: Errors Response Times User behavior User environment The causes of response time errors are usually straightforward. People have different expectations of response times, and where many initially feel two seconds for a page load is … read more

Help! 70% of our data center traffic caused by Search Engine Robots!

I recently began research on Search Engine Optimization to further understand what we can learn from Performance Monitoring solutions. As an IT nerd, I started the investigation on the technical side of the house, speaking with operators and CTO’s about robots. Interestingly, all of them expressed the same concern: “They are an issue! We run more than half of our data center for them!” At first I found this to … read more

Search Engine Optimization: Lessons learned from Performance Monitoring solutions – Part 1

Content quality, mobile readiness and site performance are the three key pillars of search engine ranking. I want to examine the performance impact here since it is easy to measure and Google is really supports it. Google is even experimenting with a “Red Slow Label” to warn users about bad performing sites.  But have you, the search engine optimization (SEO) folks, or anyone in your organization, ever looked at what the … read more

Top 4 Digital Performance Metrics you should monitor 24/7!

Today’s websites are no longer solely marketing channels, they are critical production factors. If a website fails to deliver a satisfactory customer experience the entire value delivery chain is broken, and a company will not generate revenue regardless of product quality or value proposition. Mastering digital performance is one of the leading challenges of the web economy, and requires a joint effort between IT and the lines of business. It means … read more