Session Replay
Fix bugs faster, simplify complex issues, and gain a deeper understanding of customer experience with visual recordings of every user session – right down to each click, scroll, and tap.
The capabilities Dynatrace brings to our team ensure our developers aren’t woken up at 4am or missing time with their families on the weekend. It’s like having a focus group with all our customers, across 22,000 locations, which is tremendously helpful, not just for IT and development, but for our executive management as well.
See exactly how users experience your web and mobile apps
Session Replay provides visual, session-level context that helps teams understand user behavior, troubleshoot issues faster, and improve digital experiences.
Understand digital experiences visually
Session Replay captures anonymized, video-like recordings of user experience so teams can analyze behavior, performance, and outcomes as they really happened.
Troubleshoot problems through users’ eyes
- Replay exact user sessions to understand complaints and friction points
- Go beyond metrics with visual context across web and mobile applications
- Search and retrieve indexed sessions for fast root-cause analysis
- Connect sessions to backend traces for end-to-end visibility
Improve user experience with video evidence
- Share visual recordings to simplify cross-team communication
- Gain unmatched insight into user behavior with “always-on” usability testing
- Identify frustration, abandonment, and success paths
- Validate user experience improvements by analyzing every user interaction
Enhance customer service with visual playbacks
- Make user issues clear with visual playback instead of descriptions
- Add video context to Voice of Customer and survey feedback
- Reduce resolution time with shared, on-demand recordings
- Empower non-technical teams with session replays via an intuitive player
Protect customer privacy by design
- Comply with data protection regulations such as GDPR and CCPA
- Prevent sensitive data capture with preset masking and URL exclusion
- Configure multiple levels of data protection by team or use case
- Control access with role-based permissions and fine‑grained access controls
Digital experience monitoring with Dynatrace
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Real User Monitoring
Gain full visibility into all activity from every mobile and web user, seamlessly connected to the backend.
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Mobile App Monitoring
Get AI-powered crash analytics and end-to-end visibility into native mobile applications.
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Synthetic Monitoring
Proactively simulate user behavior to gain insight into digital experiences, performance, and availability.
Extend your team’s value with expertise-based data analysis and recommendations
The Business Insights team leverages deep Dynatrace expertise to go beyond application performance and unlock more value to drive business decisions.
