Synthetic Monitoring Support

Manage my account | Ask in the forums | Contact Support

Keynote Support resources

Open and manage Support tickets

Synthetic Monitoring EAP - register today!

Get a preview of Synthetic Monitoring new features and help shape the product roadmap with your feedback.

Learn more

Synthetic Monitoring news & events

April 2017 newsletters are now available!

Synthetic News feed | 13 Apr 2017

April 2017 newsletters are now available for all Dynatrace Products!

Synthetic Monitoring March 2017 highlights webinar now available!

Synthetic News feed | 29 Mar 2017

Learn about all the great new features, including error analytics, new workflows, and network diagnostics in the Synthetic Monitoring March 2017 highlights webinar!

Dynatrace not affected by Apache Struts 2.x vulnerability

Synthetic News feed | 23 Mar 2017

Dynatrace products do not use the Apache framework, and are not affected by the Apache Struts 2.x vulnerability recently announced by Apache.

New Release of the Dynatrace Synthetic Portal on 5 April 2017

Synthetic News feed | 23 Mar 2017

On Wednesday 5 April 2017 at 8:00 pm ET, we plan to deploy the new release of the Dynatrace Synthetic Portal. Log in to the EAP Portal at to preview the release. For detailed descriptions of the enhancements, see the pages under “Dynatrace Portal Early Access Program” in the Dynatrace Synthetic documentation.

March 2017 newsletters are now available!

Synthetic News feed | 16 Mar 2017

For a summary of all product and Community news, such as new release & service pack announcements, links to webinars, blog posts, and trending support content in a given month, check out the following March Community newsletters!

Upcoming Webinar: What’s New in the Synthetic Monitoring Spring Release

Synthetic News feed | 16 Mar 2017

On Thursday March 23rd, get a preview of the new features in the upcoming Synthetic Monitoring Spring Release, including new analysis workflows to investigate data from multiple perspectives, a new Test details page and enhanced waterfall chart with drilldown to test diagnostics, Error analysis page, and many more. Join our product management team for this “live” interactive webinar, and have your insights help shape the Synthetic Monitoring product roadmap.

Synthetic Monitoring monthly newsletter

Other Support resources

Creating an effective Support ticket

Dynatrace Support Policy

Problems logging in?

Synthetic Monitoring Performance Test

Get started with a 30-day free trial of Dynatrace AppMon & UEM—continue with a lifetime Personal License

Try for free Contact us