Keynote Support


Manage my account | Ask in the forums | Contact Support

Open and manage Support tickets

Try out the Keynote Portal EAP today!

We’re excited to offer an EAP for the Keynote Portal. MyKeynote has been enhanced to provide streamlined workflows, simplified navigation, and a new performance dashboard.

Learn more

Keynote news and events

June 2017 newsletters are now available!

Keynote news feed | 19 Jun 2017

For a summary of all product and Community news, such as new release & service pack announcements, links to webinars, blog posts, and trending support content in a given month, check out the following June Community newsletters!

Keynote Web Monitoring June 7 Maintenance Release

Keynote news feed | 08 Jun 2017

Dynatrace is pleased to announce a maintenance release for Keynote Web Monitoring this June. The release resolves some issues and contains the following updates:

-MyKeynote Error analysis has improved filtering with additional categories for grouping error types, tests, and agent locations. -Other MyKeynote updates include enhancements to the raw scatter plot and test selection in custom dashboard tiles. -The NextGen API has a new summation calculation for the trend and table calls.

May 2017 newsletters are now available!

Keynote news feed | 19 May 2017

For a summary of all product and Community news, such as new release & service pack announcements, links to webinars, blog posts, and trending support content in a given month, check out the following May Community newsletters!

Dynatrace is not affected by WannaCry ransomware attack

Keynote news feed | 16 May 2017

Since news of the WannaCry ransomware attack was reported late last week, our security and operations teams were quick to respond to perform a global assessment of Dynatrace’s vulnerabilities of attack. Initial assessments indicate that our services and internal systems have not been affected and that all systems are appropriately updated with the latest security patches from Microsoft. Click the link below for more details.

April 2017 newsletters are now available!

Keynote news feed | 13 Apr 2017

April 2017 newsletters are now available for all Dynatrace Products!

Dynatrace not affected by Apache Struts 2.x vulnerability

Keynote news feed | 23 Mar 2017

Dynatrace products do not use the Apache framework, and are not affected by the Apache Struts 2.x vulnerability recently announced by Apache.




Keynote monthly newsletter

Other Support resources

Creating an effective support ticket

Dynatrace Support Policy

Problems logging in?