Digital experience management

Monitor, analyze and optimize every digital interaction with your customers

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Successful digital experience requires immediate answers to

Performance

53%

of mobile users abandon session if longer than 3 seconds to load

Impact

79%

of users will not return after negative experience

Root Cause

75%

of customer expect online help resolution within 5 minutes

AI-powered user experience insights improve your bottom line

Visualize the impact on users

Understand how specific issues or overall performance impacts every single user session and prioritize by magnitude.

Understand your customers’ behavior

Recognize your customers’ mood and behaviors being expressed digitally to predict and even influence their next-steps in their journey.

Optimize every user experience

Gain a 360-degree view between BizDevOps to drive collaboration, enhance user experience and ultimately increase conversion rates and user satisfaction.

Full visibility into real user journeys

Gain full visibility into all activity from every mobile and web application user across all devices and browsers; analyze user data in real-time to assess satisfaction, detect struggles and proactively predict and influence next steps in their digital journey.

Real user monitoring

Real User Monitoring

Get proactive with Synthetic Monitoring

Simulate, measure and compare your mobile and web channels using the world’s best synthetic-monitoring network to monitor performance from the geographies where your customers are located and emulate real user behavior from around the world.

Synthetic monitoring

Synthetic Monitoring

See exactly what your users see

Intuitively identify, troubleshoot and resolve customer issues with an easy-to-use solution which captures, indexes and visually replays the complete digital experience for every user in a movie-like interface, providing additional visual context to every transaction as part of a fully integrated DEM solution.

Session replay

Session Replay

Dynatrace gives us the ability and the confidence to keep learning from our customers. It shows us exactly where there are issues and—just as important—it shows us where there aren’t.”

Gopal Brugalette, Performance Architect at Nordstrom