Digital experience management (DEM)

Optimize user experiences by ensuring every application is available, functional, fast, and efficient across every channel including mobile, web, IoT, and APIs.

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Digital experience management (DEM) screenshot
Digital experience management (DEM) screenshot

Dynatrace provides full omni-channel insights

  • User Group

Real user monitoring

Analyse each customer's digital journey in real-time to optimize satisfaction.

  • Monitor real user experience

  • Problem resolution

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  • Actions per session

Synthetic monitoring

Increase web application availability and performance SLAs globally.

  • Simulate customer journeys

  • Competitive benchmarking

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  • Automated

Session replay

Session replay captures and visually replays the complete digital experience for every user across browsers, interfaces and devices.

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Monitor and improve customer experience for digital business success

Monitor, analyze, and improve customer experience.

Understand how performance impacts your bottom line

  • Performance tuning based on real user experience and digital-business outcomes
  • Optimize every single customer journey with actionable insights
  • Better collaboration between business development and operations

Drill down into any customer journey.

Fast complaint resolution

  • Replay individual customer transactions for rapid problem handling
  • Pinpoint issues and drill down to their root-causes
  • Proactively manage customer experience and prevent poor app ratings

Dynatrace is a G2 Leader in Digital Experience Monitoring (DEM)

Dynatrace has been named a Leader based on receiving a high customer Satisfaction score and having a large Market Presence. Dynatrace has the largest Market Presence and received the highest Satisfaction score among products in Digital Experience Monitoring (DEM).

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G2 leader

Optimize your digital experience with Dynatrace!

Gapless analyses about your users

Dynatrace behavioral analytics provide out-of-the-box insights into user behavior powered by artificial intelligence, leveraging end-to-end monitoring of every single customer journey.

  • Gapless insights: relevant entry points and conversions when optimizing performance.
  • Track customer adoption: maintain focus on important new-feature development.
  • Resolve problems: eliminate costly technical issues proactively.
See the overall performance analysis: action duration, Apdex rating, JavaScript errors, 3rd party providers, and services.
Dynatrace shows you the most relevant user actions, JavaScript errors and included domains too.

Identify coding errors immediately

Dynatrace finds for you errors on code level and provides an exact line number as well as a stack trace. On a single infographic you can have an overview of:

  • The number of errors for a particular time frame
  • The number of user actions being effected by the errors
  • The distribution of browsers/versions on which the end users are experiencing them
Detect all JavaScript errors and compare them with user actions.
Detailed insights into all error instances to pinpoint the root cause instantly.

Manage your CDN & 3rd Party providers

Up to 2/3 of your Single Page Application content is coming from your 3rd Party or CDN providers. Being aware about the errors and performance issues is key to understand the impact of them on your users and business results.

  • See the performance of your 3rd Party providers through your users eye
  • React if the performance of your CDN is bad in certain regions
  • Watch if your providers meet their SLAs
Get a performance overview of all your loaded resources.
Get performance details about your Third party providers.

Monitoring your applications 24/7

Ensure that your apps are available and perform well across 5 continents to meet your SLAs.

  • Dynatrace permanently checks availability, outages, total downtime and more crucial metrics
  • Ensure that your key APIs, web pages and mobile pages perform properly from all customer locations.
  • Dynatrace uses all major desktop and mobile browsers to comprehensively simulate customer journeys from thousands of locations around the world.

Availability monitoring using Web checks.

Powered by AI, Dynatrace redefines digital experience management

  • Integrated view of the user experience across all mobile and web applications
  • Full stack monitoring including backend services performance
  • Ensure web applications are available and performing to meet SLAs
  • Manage CDN and 3rd party performance
  • Proactive problem analysis
  • Artificial intelligence automatically pinpoints reason for underlying performance issues

Start your free Dynatrace trial today!

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Dynatrace named a 2021 Gartner
Magic Quadrant Leader

2021 Gartner Magic Quadrant for APM
Named a Leader for the 11th consecutive time

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2021 Gartner Critical Capabilities for APM
Scored highest in 4 out of 5 use cases

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