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Business events

Business events

Business events deliver real-time business observability to business and IT teams with precision and context for data-driven decisions.

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Overview

Business leaders benefit from in-the-moment business insights yet face challenges with the lack of real-time data, difficulty in accessing it, and limited visibility into IT. Business events from Dynatrace deliver real-time business observability to business and IT teams with the precision and context to support data-driven decisions and improve business outcomes. Business events extract critical business data from your IT systems with lossless precision and can light up dark data quickly and easily – wherever that data exists. Built for the cloud, business events support agile business decisions, aligning IT priorities with measurable business outcomes.

This is intended for users who:

  • Need precise, real-time business metrics to support fine-grained business decisions and auditable business reporting
  • Want lossless access to hard-to-reach business data embedded in in-flight application payload
  • Want to be able to explore and analyze large, long-term data sets without pre-indexing

This enables you to:

  • Understand long-running customer journeys spanning multiple touchpoints
  • Optimize complex multi-system business processes with IT context
  • Capture previously inaccessible business data from application payloads
  • Include important data and context from external business systems

Use cases

  • Business Impact: See real-time business impact to prioritize what matters most
  • Conversion Optimization: Reduce abandonment for your highest value customers
  • Business Process Monitoring: Detect anomalies and optimize your business processes
  • Release Validation: Ensure software releases meet expected business goals
  • Experience Reporting: Know where you stand for internal and external SLOs on business and IT metrics

Get started

Grail is a prerequisite for business events. To get started, refer to the business events documentation.

Details

Business events powered by Grail bring business-grade reporting and analytics to the Dynatrace observability platform with lossless data prioritization, deep data capture from in-flight payload, and powerful ad-hoc queries. Comprehensive data sources include OneAgent, RUM, log files (coming soon), and external events through an API. Business events are supported on Dynatrace SaaS.

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Customer story BMO
“Dynatrace's Grail technology has enabled our team to fully embrace the principles of SRE and respond with record speed when issues occur, by allowing us to quickly understand what's happening to our systems.”
Rohan Shah
Senior Manager for Site Reliability Engineering
Read their story
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