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IT automation: An AIOps guide

AIOps is an IT approach that applies artificial intelligence to IT operations, bringing process efficiencies to organizations. Learn more about the benefits of AIOps in this AIOps guide.

As the globe strides into 2023 — with rapid change and macroeconomic uncertainty looming — organizations want tools and technologies that enable them to become more efficient, reduce costs, and innovate more.

These are precisely the business goals of AIOps: an IT approach that applies artificial intelligence (AI) to IT operations, bringing process efficiencies. AIOps, together with an observability platform, can enable organizations to precisely identify the root cause of cloud application performance and security issues.

AIOps also enables organizations to remediate these issues as they occur — and, in some cases, can prevent problems before they occur and disrupt operations.

According to Dynatrace data, 71% of CIOs say the explosion of data produced by cloud-native technology stacks is beyond human ability to manage.

That may be why numerous organizations have invested in AIOps technology. According to recent data, the AIOps market is worth some $17 billion per year. Growing investment reflects organizations’ need to have greater visibility into incidents within their IT environments. Further, Gartner expects the proportion of large companies that use AIOps and digital experience monitoring tools to monitor apps and infrastructure will increase from 5% in 2018 to 30% in 2023.

In this AIOps guide, we outline what AIOps is, the benefits of AIOps for organizations, and how they are using AIOps and automation.

What is AIOps?

AIOps is an IT approach that uses artificial intelligence to automate IT operations (ITOps), such as event correlation, anomaly detection, and root-cause analysis. A modern approach to AIOps serves the full software delivery lifecycle. It addresses the volume, velocity, and variety of data in complex multicloud environments with advanced AI techniques to provide precise answers and intelligent automation.

In its most basic form, IT automation executes scripts or processes on a schedule or in response to particular events. A unified approach to automating IT processes using a tightly integrated automation platform is essential to avoid poorly integrated, siloed services. An IT automation strategy should start by breaking down the workflow, the types of operations they will perform, and how teams can best monitor and optimize them in production.

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What are the benefits of AIOps for organizations?

As organizations automate processes in their complex multicloud environments, they can gain several benefits. These environments are rapidly changing and sometimes ephemeral. IT teams can’t keep up with routine tasks of cloud management. As they fall behind, environments can suffer from application outages, increased costs, and frustrated customers. Ultimately, IT automation can deliver consistency, efficiency, and better business outcomes for modern enterprises.

Automating IT practices offers enterprises faster data centers and cloud operations, as well as increased flexibility and accuracy. Additionally, automating routine IT tasks eliminates the human element — and the potential mistakes that come with it.​

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AIOps use cases: How have organizations used AIOps?

Today, many organizations strive for digital transformation. As organizations digitize and modernize, they can in turn drive innovation, increase revenue, and create operational efficiencies. But many also lack a vision for digital transformation or the means to execute on that vision through technology. Enter AIOps and digital transformation, which can help organizations actualize their goals.

For successful organizations engaged in digital transformation, AIOps and digital transformation go hand in hand.

Here are some stories of how users take to cloud modernization, digital transformation, and workflow automation with AIOps.

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