Automatic business impact analysis

Dynatrace automatically quantifies how performance problems affect your customers.

Business impact analysis

Proactively identify the potential customer impact of problems

Dynatrace artificial intelligence not only automatically pinpoints the underlying root cause of a performance problem, it also automatically quantifies the impact that problem has on your customers.

Each problem notification generated by the anomaly detection engine includes a business impact analysis that shows the number of impacted users and service calls for each affected application.

Automatic business impact analysis provides you with mission-critical information about the problem’s impact on real users. See exactly which user actions and service calls are affected by performance problems.

How automatic business impact analysis works

As soon as the anomaly detection engine identifies a performance problem, Dynatrace collects and analyzes all relevant transactions—from the affected nodes up to their entry points (customer-facing application or service)—and counts the number of distinct real users who have faced the problem so far.

Automatic business impact analysis is possible only when collection of performance metrics for each individual transaction is combined with a real-time model of the application environments—including dependencies.

stratsys

“Instead of waiting for a customer to call in and report a problem, we can now see where the problems and slow applications occur and fix them before they affect the customers.”

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Nebraska Book Company

“We immediately identify where a problem is, quantify the business impact and share root cause data with our internal teams and our digital agency to ensure any incident causes minimal impact to our end users.”

Overstock.com

“As an online retailer, website and mobile performance is critical to our organization because it directly correlates with the customer experience and revenue generation. That’s why we rely on Dynatrace.”

Know about customer problems that don’t trigger alerts

Uncover customer experience problems that statistical baselining can’t detect. By collecting and analyzing all transactions related to a problem, Dynatrace business impact analysis brings to light problems that are otherwise impossible to detect based on statistical evidence alone (e.g., threshold or baseline violations)—for example, customers being unable to log in to your application.

Problem notifications show you which user actins from which applications were affected by performance problems.

One-click drill-down into details

Dynatrace consolidates all related performance issues into a single actionable notification. And it’s just a quick click into a wealth of details from each notification.

One click to service flow enables you to perform further analysis into each individual transaction within the PurePath view. Get details on browser, geolocation, OS, and more broken out for each affected user action. All details are presented within the context of the problem.

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