Dynatrace automatically quantifies how performance problems affect your customers.
Each problem notification generated by the anomaly detection engine includes a business impact analysis that shows the number of impacted users and service calls for each affected application.
As soon as the anomaly detection engine identifies a performance problem, Dynatrace collects and analyzes all relevant transactions—from the affected nodes up to their entry points (customer-facing application or service)—and counts the number of distinct real users who have faced the problem so far.
“Instead of waiting for a customer to call in and report a problem, we can now see where the problems and slow applications occur and fix them before they affect the customers.”
“We immediately identify where a problem is, quantify the business impact and share root cause data with our internal teams and our digital agency to ensure any incident causes minimal impact to our end users.”
“As an online retailer, website and mobile performance is critical to our organization because it directly correlates with the customer experience and revenue generation. That’s why we rely on Dynatrace.”
Uncover customer experience problems that statistical baselining can’t detect. By collecting and analyzing all transactions related to a problem, Dynatrace business impact analysis brings to light problems that are otherwise impossible to detect based on statistical evidence alone (e.g., threshold or baseline violations)—for example, customers being unable to log in to your application.
Dynatrace consolidates all related performance issues into a single actionable notification. And it’s just a quick click into a wealth of details from each notification.