Digital consumers are driving a major transformation across all industry markets. This is especially true in retail and e-commerce, where digital experience enhances the customer experience, which in return influences your bottom line.
As retail sites are growing more complex, businesses must balance this with the customer’s demand for speed and availability:
With the power in the hands of the user, a disappointing experience can be detrimental to your brand.
New global digital performance & transformation survey shows: IT complexity causes revenue impacting performance problems once every 5 days.
To ensure a positive customer experience you need to manage the entire digital performance of your business.
Dynatrace provides the tools business, operations and development need to manage digital complexity with gapless data, big data analytics and artificial intelligence.
Dynatrace provides a common language for all aspects of the digital performance. Hear from some of our customers on what they have to say about the role of performance and customer experience in their transformation journey.
Learn how T-Mobile mastered digital performance to boost ROI
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Year after year more leading retailers continue to adopt Dynatrace as part of their overall digital success strategy
Michael Wojcik, VP of Enterprise Technology Services, discusses the digital transformation initiative that is Panera 2.0. Listen to the challenges Panera overcame, and the lessons learned, transforming their business and to create amazing user experiences for their customers inside and outside the café, using the Dynatrace performance platform.
“Dynatrace was a critical factor in our ability to reduce our performance testing cycles from two months to two weeks.”
“Dynatrace addressed our main challenges and concerns like front end visibility, being able to search for a single visit and drill down to find the pain points.”
“We are honored so many of the world’s top retailers rely on Dynatrace to deliver top-notch digital experiences to their customers who have increasingly high expectations for speed and availability” John Van Siclen, CEO at Dynatrace