Application performance monitoring
for retail & e-commerce

Digital experiences are key revenue drivers, especially in retail and e-commerce. Digital transformation is the modern approach to customer experience, directly influencing profits, reputation, loyalty and market share.

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Digital performance matters

Digital consumers are driving a major transformation across all industry markets. This is especially true in retail and e-commerce, where digital experience enhances the customer experience, which in return influences your bottom line.

As retail sites are growing more complex, businesses must balance this with the customer’s demand for speed and availability:

With the power in the hands of the user, a disappointing experience can be detrimental to your brand.

Worldwide Digital Performance Benchmark for Retailers, Dynatrace LLC, 2016

Understanding customer experience requires a modern approach

To ensure a positive customer experience you need to manage the entire digital performance of your business.

Unpublished Dynatrace Survey, July 2016, 280 Respondents

Dynatrace is the go-to performance monitoring solution for all your digital performance needs

Dynatrace provides the tools business, operations and development need to manage digital complexity with gapless data, big data analytics and artificial intelligence.

Drill down into any customer journey Complaint Resolution User Analytics

Dynatrace provides a common language for all aspects of the digital performance. Hear from some of our 8,000 customers what they have to say about the role of performance and customer experience in their transformation journey

Learn how T-Mobile mastered digital performance to boost ROI
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Supported technologies

Protect customer experience proactively

Year after year more leading retailers continue to adopt Dynatrace as part of their overall digital success strategy

Panera 2.0, a digital transformation

Michael Wojcik, VP of Enterprise Technology Services, discusses the digital transformation initiative that is Panera 2.0. Listen to the challenges Panera overcame, and the lessons learned, transforming their business and to create amazing user experiences for their customers inside and outside the café, using the Dynatrace performance platform.

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“Dynatrace was a critical factor in our ability to reduce our performance testing cycles from two months to two weeks.”

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“Dynatrace addressed our main challenges and concerns like front end visibility, being able to search for a single visit and drill down to find the pain points.”

“We are honored so many of the world’s top retailers rely on Dynatrace to deliver top-notch digital experiences to their customers who have increasingly high expectations for speed and availability” John Van Siclen, CEO at Dynatrace

Best of the web retail highlights

The Digital Performance Report: Best of the Web - Retail

This report provides performance assessment for the retail industry

Best Practices from Digital Performance Masters

How to modernize your e-commerce analytics to improve customer experience

Download this eBook to learn the 6 best practices to improve customer experience

Dynatrace for e-commerce

Optimize the performance of your e-commerce environment

View this factsheet to learn how organizations gain confidence with Dynatrace for successful e-commerce initiatives

Sign up for Dynatrace today!

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