General

Customer complaint resolution in today’s digital multi-channel world!

I have seen many companies struggle to find out what issues may be driving customer complaints when they come in to a support or service center, and today’s digital multi-channel strategies do not make it easier. With customer complaints, the following question always surfaces: Is the complaint because of a technical issues or is it something else? To get visibility into technical issues many companies have tried web session recording … read more

2016 Election – Digital Transformation at the State Level

Update: Tuesday, November 8th, 2016 7:00pm EST Polls are starting to close and every indication points to no election day disruption due to DDoS attacks on DNS providers. We did observe that some of the states saw increased traffic that potentially impacted end users. Nevada Elections tweeted about the issue. Update: Tuesday, November 8th, 2016 3:30pm EST Late afternoon shows no widespread issues impacting battleground state electoral sites.  Some slow … read more

Scaling Continuous Delivery: Shift-Left Performance to Improve Lead Time & Pipeline Flow

Transforming from Agile to Continuous Delivery by embracing DevOps Best Practices and a high degree of Automation is a desirable goal for many IT organizations. The biggest challenge I’ve seen when recently talking with companies such as Capital One, BCI, BCP, BBVA, and even our own engineering teams, is scaling that transformation. Just as Adam Auerbach (Sr. Dir Continuous Delivery and DevOps at Capital One) explained in our recent PurePerformance Podcast: … read more

Proving Availability and Performance in a Citrix Environment

In my role as a Dynatrace Consultant I’ve had the opportunity to visit customers repeatedly over extended periods of time. This has allowed me to contribute to different approaches to solving problems, and to observe how well the solutions fit the unique needs of each customer. It helps if you’ve seen certain use cases before; however, there are always cases when you come across a customer whose requirements initially sound … read more

Continuous Innovation with Dynatrace AppMon & UEM 6.5

Customer-centric innovation, more frequent deployments, the adoption of new stack and PaaS (Platform as a Service), as well as breaking up the monolith into micro-services, are several of the trends we can’t escape when following the hot topics at conferences or when talking with enterprise Innovation and Transformation Teams. What you typically don’t hear are the challenges that come with this transformation: increased code complexity when combining legacy and new stack … read more

Monitoring GO Applications with Dynatrace

Providing fast feedback is a key aspect of continuous integration, so kicking off a new build when changes are committed is a common practice in modern software development. One cool visualization of the current builds (trunk and latest sprint) are our Pipeline State UFOs, located around our development office to provide our engineers with fast — and highly visible — feedback no matter where they are in the building, even … read more

Fixing SQL Server Plan Cache Bloat with Parameterized Queries

Developers often believe that database performance and scalability issues they encounter are issues with the database itself and, therefore, must be fixed by their DBA. Based on what our users tell us, the real root cause, in most cases, is inefficient data access patterns coming directly from their own application code or by database access frameworks they use. Developers can therefore solve database performance issues by simply  fixing their queries or correctly … read more

Meeting Minutes from Velocity 2016

Its Velocity Time and the people who care about Performance, Continuous Delivery and DevOps are gathered in sunny Santa Clara, California. Thankful to be here I want to share my notes with our readers who don’t have the chance to experience it live. Lets dig right into it! Interview with Steve Souders himself 🙂 I got the honor to get Steve Souder, the founding father of Web Performance Optimization and the host … read more

Choose an APM Tool for the Solution – not for the Problem!

Just last week a senior Hybris consultant shared the story of a customer engagement on which he was working. This customer had problems, serious problems! We are talking about response times far beyond the most liberal acceptable standard! They were unable to solve the issue in their eCommerce platform – specifically Hybris. Although the eCommerce project was delivered by a System Integrator/Implementation Partner, the vendor still gets involved when things go really wrong! After all, the vendor … read more

The Big Game 2016: Live Blog Coverage

UPDATE: February 8th, 2016 5:00pm UPDATE: February 7th, 2016 10:24pm That’s the game!  Congratulations to the Denver Broncos.  So the results for the web site performance for advertisers during the game are in as well.  Here is the complete list, and as you’ve seen tonight while there were some fumbles everyone recovered well…  well except Beyonce.com, we are still waiting for it to recover. (edit. look like it recovered around 3am). … read more