Dynatrace achieves ISO/IEC 42001 certification

Dynatrace has achieved the international standard certification for AI management systems, ISO/IEC 42001:2023. The certification applies to the AI management systems (AIMS) supporting the Dynatrace platform, including the AI-powered capabilities Dynatrace develops and embeds in Dynatrace SaaS and Dynatrace Managed.

As organizations put AI at the center of how they run, secure, and optimize their software, they need assurance that the AI they depend on is built and operated responsibly. ISO/IEC 42001 is the first international standard to set that bar. It doesn’t certify a model or a product claim, but the management system behind them, through the entire development lifecycle. This includes how an organization governs AI, assesses risk and impact, manages the data its AI relies on, and keeps humans accountable for outcomes.

Use AI from Dynatrace with confidence

Adopting AI is no longer the hard part. Trusting it is. You need AI that is secure, privacy-preserving, accurate, and risk-managed. And you need more than a vendor’s word for it.

AI trust is now part of your procurement conversation, with security, risk, and compliance teams asking harder questions about the AI embedded in the platforms you buy.

Simultaneously, regulatory expectations continue to rise worldwide.

ISO/IEC 42001 certification gives your teams an independent, internationally recognized answer. The AI capabilities in the Dynatrace platform are developed and provided under a governed system, with defined accountability, documented risk and impact assessment, and controls that are audited on an ongoing basis rather than at a single point in time.

For enterprise buyers, particularly in regulated industries, this independent validation provides a concrete trust signal when evaluating AI providers. It can help organizations assess their readiness to adopt AI at scale with governance, accountability, and risk management built into the foundation.

What you get

• Independent validation of how Dynatrace governs the AI it builds and provides, assessed against a recognized international standard.
• Faster due diligence. Certification may help streamline due diligence by providing independently audited evidence for review.
• Support for your own AI governance. Certified providers help you demonstrate responsible sourcing of AI within your own management system and regulatory obligations.
• Ongoing assurance. The certification is maintained through annual surveillance audits, so it reflects how Dynatrace operates over time.

Expanding the foundation for trusted AI

Achieving ISO/IEC 42001 certification strengthens our approach to governing the AI capabilities we develop and provide.

ISO/IEC 42001 joins the broader set of certifications and attestations Dynatrace maintains. To review our current certifications, reports, and AI governance practices, visit the Dynatrace Trust Center and our Trusted AI page.

Request a demo to see how Dynatrace delivers AI you can put to work with confidence.

Frequently asked questions

What is ISO/IEC 42001?

ISO/IEC 42001:2023 is the international standard for artificial intelligence management systems (AIMS). It specifies requirements for establishing, implementing, maintaining, and continually improving how an organization governs the AI it develops, provides, or uses.

Is Dynatrace ISO/IEC 42001 certified?

Yes. Dynatrace LLC holds ISO/IEC 42001:2023 certification issued by Schellman Compliance, LLC, certificate number 1395170-1, effective September 2, 2026, and valid through September 1, 2029.

What is covered by the Dynatrace ISO/IEC 42001 certification?

The certification covers the AI management system supporting the Dynatrace platform, including the AI-powered capabilities developed by Dynatrace and embedded in Dynatrace SaaS and Dynatrace Managed offerings. It covers the people, processes, tools, integrations, and applications involved in developing, deploying, and providing those AI features.

How is ISO/IEC 42001 different from ISO/IEC 27001?

ISO/IEC 27001 addresses information security management. ISO/IEC 42001 addresses AI-specific concerns that security management alone does not cover, such as AI risk and impact assessment, data quality and provenance for AI systems, transparency, and human oversight.

Does the certification mean Dynatrace AI features are certified products?

No. ISO/IEC 42001 certifies Dynatrace’s AI management system, not individual products, models, or outputs. The AI management system includes the people, processes, tools, integrations, and applications involved in the development, deployment, and provision of AI features across Dynatrace SaaS and Dynatrace Managed. The standard does not authorize labeling products, processes, or services as ISO/IEC 42001 certified.

Does the certification cover Dynatrace Intelligence?

The certified AI management system covers how Dynatrace develops, deploys, and provides Dynatrace Intelligence, but as explained above ISO/IEC 42001 does not cover specific products.

How can I verify the certification?

The certificate can be verified in the Schellman certificate directory.

How does this help with the EU AI Act and other AI regulations?

Certification is not a statement of conformity with any specific law. It does demonstrate that Dynatrace operates a governed, independently audited AI management system, which supports customers’ own diligence and governance obligations when they assess AI in their supply chain.

Where can I learn more about how Dynatrace approaches AI governance?

Visit the Trusted AI page in the Dynatrace Trust Center.