Professional Services Consultant

Services / Canberra, Australia

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Dynatrace is a global leader in Application Performance Monitoring, helping to simplify cloud complexity and accelerate digital transformation.
Our Canberra Delivery team have achieved great success helping our customers to deliver software that benefits the lives of Australian citizens. Our team believes in culture over process. Our team prove that work can be challenging and rewarding. 
And now, you can join our team...
The Professional Services Consultant is a vital member of the team, responsible for providing training and consulting services to our customers. The role focuses on ensuring high quality delivery, helping customers maximise the value that Dynatrace delivers, and enabling delivery of high performing applications with first rate customer experience.

WHO WE’RE LOOKING FOR?
Successful Consultants will ideally have a high-tech background with an application focus and will be intuitive problem solvers comfortable in complex environments, seeking a wide variety of challenges to help them grow.
A strong understanding of appropriate technologies (described briefly below) is required as this role calls for more than simple product installation and configuration. You will be required to develop skills in using Dynatrace technology to help isolate and analyse application performance problems. You will interact with a wide variety of roles (business and IT) and need to communicate clearly, credibly, and confidently.

YOU WILL…

  • Earn the confidence of customers and colleagues as trusted advisor in Application Performance Management
  • Represent Dynatrace as a product expert on its technology
  • Deploy, administer, configure and maintain Dynatrace technology
  • Ensure effective monitoring of critical business applications at customer sites
  • Build and enhance dashboards, reports and alerts to meet customer requirements
  • Help customers troubleshoot, profile, and predict application performance issues
  • Mentor and train customers on Dynatrace technology and best practices
  • Build Dynatrace brand loyalty and defend Dynatrace solution against competitive threats

QUALIFICATIONS AND SKILLS:

  • Preferably have a Computer Science or IT degree
  • Australian Federal Security Clearance, ideally NV1 or above (Baseline may be considered)
  • Expertise in one or more of these key technologies is desirable
  • J2EE, ASP.NET, Web development
  • Networking
  • Databases
  • Citrix, VMware
  • Java, .NET, Node.js, Python
  • Cloud and Infrastructure technologies such as AWS, Azure, OpenStack, Cloud Foundry, Kubernetes etc.
  • Ability to tackle complex application environments to provide customers with clear ability to transfer technical aspects into business concepts
  • Excellent interpersonal communication skills, both written and oral
  • Strong passion and desire to learn new technology
  • Solid presentation and writing skills and experience with creating professional reports

Dynatrace provides software intelligence to simplify enterprise cloud complexity and accelerate digital transformation. With AI and complete automation, our all-in-one platform provides answers, not just data, about the performance of applications, the underlying infrastructure and the experience of all users. That’s why many of the world’s largest enterprises trust Dynatrace to modernize and automate enterprise cloud operations, release better software faster, and deliver unrivaled digital experiences.

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