Customer Success Manager (m/f/x)

  • Full time
  • Team: Dynatrace ONE
  • Vienna
  • 4.6 / 5 on kununu

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Do you have a customer first mindset? Do you thrive on change? You want to help us to continuously improve our service quality and customer experience? Then join our growing team in Vienna ! :)

Who we are: Dynatrace is a leading software product company founded in Linz, Austria with more than 2,200 employees worldwide.
Our vision: We believe the world needs software to work perfectly.

The Customer Success Manager (CSM) is responsible for managing success, preserving renewals and identifying growth opportunities for assigned accounts in his/her territory. Sounds interesting? Then join our Dynatrace ONE team!

Your role in the team

  • Driving customers success within Dynatrace (adoption, basic technical enablement, introducing features, usage training, basic onboarding, etc.)
  • Identify strategic, new business growth opportunities
  • Build Dynatrace brand awareness and loyalty in assigned accounts
  • Act as customer advocate and liaison to become a Trusted Advisor
  • Coordinate account activities with our sales teams
  • Supporting our Dynatrace ONE colleagues and customers regarding questions about licensing, contracts, pricing, etc.

Your profile

  • 2-3 years of experience in B2B sales/ key accounting or business development
  • Basic technical understanding (e.g. Business Informatics studies or work experience in a Software/SaaS company)
  • Excellent English + fluency in any European languages is highly valuable
  • Ability to adjust to quick changing environments and new challenges
  • Being able to understand customer needs/ seeing through the eyes of the customers

You will love this job if

  • customer first is your mantra.
  • you are highly motivated, energetic and committed to getting results.
  • an international environment is attractive to you.
  • you appreciate team spirit.
You want to hear what Dynatrace ONE is all about? Quickly listen to one of our global leaders: https://www.youtube.com/watch?v=JersWV2n_n4&list=PLqt2rd0eew1biYwD04l3HM_uvDLWXNqBI&index=32&ab_channel=Dynatrace 

You want to get a feeling for the expectations on this role from one of your peers? Quickly listen to our CSM Carolina: https://www.youtube.com/watch?v=jRCBMfGGsyM&list=PLqt2rd0eew1biYwD04l3HM_uvDLWXNqBI&index=19&ab_channel=Dynatrace

Meet our Vienna Lab team https://www.youtube.com/watch?v=jRCBMfGGsyM&list=PLqt2rd0eew1biYwD04l3HM_uvDLWXNqBI&index=19&ab_channel=Dynatrace

Due to legal reasons we are obliged to disclose the minimum salary for this position, which is € 50,000 gross per year based on full-time employment. We offer a higher salary in line with qualifications and experience. 

www.dynatrace.com

Please consider, when submitting your CV, that due to the current health crisis related to COVID-19, in our Labs in Austria, we are currently limited in extending offers to residents outside the EU. We are keeping the situation under review and would adjust our position, should the restrictive measures be removed.

Benefits of becoming one of us:

Sports activities

You want to stay active? We got you! Join our running courses, yoga classes or other fitness activities and challenges, and get discounts to your local gym.

Autonomy Principle

Anyone at Dynatrace can trigger change. We live by the autonomy principle, which says that any person can make any decision, but they must first consult all of those who are impacted by it. You don't only have a voice but the power to act upon it.

Mental health

Staying healthy physically and mentally, is a huge priority for us. Next to many great sports activities, we are also continuously expanding our offering of coachings and workshops for your mental wellbeing.

Swag & Goodies

We make sure that you can be the brand embassador you want to be with lots of cool Dynatrace swag. On top, we like to surprise you with little goodies or depending on the occasion, bigger thank yous.

DevOne®

The developer conference in the heart of Europe, Linz AT. As host and organizer of the event, we always make sure that every Dynatracer interested in joining our beloved conference can do so.

Flexible working hours

You can choose from various different working time models, selecting what fits your individual needs best.

Healthy snacks & Food allowance

For power during your work day, we hook you up with a great selection of cereals, fresh fruits as well as coffee and tea, free for you at any time, and chip in on your lunch with food vouchers.

Latest technologies

To drive innovation, you will not only work with latest technologies and tools, you will also have the latest equipment at hand to optimally support you.

Sabbatical

In need of a longer break to recharge your batteries, achieve some personal goals or try something new? Our Sabbatical program offers you a special working time model for a longer period off work.

Employee Stock Purchases Plan

Thanks to our special purchase plan for Dynatracers, you can purchase company stocks (NYSE:DT) at a discounted price twice a year and become a shareholder.
Check out all our employee benefits here.