Customer Success Manager (m/f/x)

  • Full time
  • Team: Dynatrace ONE
  • Vienna
  • 4.63 / 5 on kununu

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Do you have a customer first mindset? Do you thrive on change? You want to help us to continuously improve our service quality and customer experience? Then join our growing team in Vienna ! :)

Who we are: Dynatrace is a leading software product company founded in Linz, Austria with more than 2,200 employees worldwide.
Our vision: We believe the world needs software to work perfectly.

The Customer Success Manager (CSM) is responsible for managing success, preserving renewals and identifying growth opportunities for assigned accounts in his/her territory. Sounds interesting? Then join our Dynatrace ONE team!

Your role in the team

  • Driving customers success within Dynatrace (adoption, basic technical enablement, introducing features, usage training, basic onboarding, etc.)
  • Identify strategic, new business growth opportunities
  • Build Dynatrace brand awareness and loyalty in assigned accounts
  • Act as customer advocate and liaison to become a Trusted Advisor
  • Coordinate account activities with our sales teams
  • Supporting our Dynatrace ONE colleagues and customers regarding questions about licensing, contracts, pricing, etc.

Your profile

  • 2-3 years of experience in B2B sales/ key accounting or business development
  • Basic technical understanding (e.g. Business Informatics studies or work experience in a Software/SaaS company)
  • Excellent English + fluency in any European languages is highly valuable
  • Ability to adjust to quick changing environments and new challenges
  • Being able to understand customer needs/ seeing through the eyes of the customers

You will love this job if

  • customer first is your mantra.
  • you are highly motivated, energetic and committed to getting results.
  • an international environment is attractive to you.
  • you appreciate team spirit.
You want to hear what Dynatrace ONE is all about? Quickly listen to one of our global leaders: https://www.youtube.com/watch?v=JersWV2n_n4&list=PLqt2rd0eew1biYwD04l3HM_uvDLWXNqBI&index=32&ab_channel=Dynatrace 

You want to get a feeling for the expectations on this role from one of your peers? Quickly listen to our CSM Carolina: https://www.youtube.com/watch?v=jRCBMfGGsyM&list=PLqt2rd0eew1biYwD04l3HM_uvDLWXNqBI&index=19&ab_channel=Dynatrace

Meet our Vienna Lab team https://www.youtube.com/watch?v=jRCBMfGGsyM&list=PLqt2rd0eew1biYwD04l3HM_uvDLWXNqBI&index=19&ab_channel=Dynatrace

Due to legal reasons we are obliged to disclose the minimum salary for this position, which is € 50,000 gross per year based on full-time employment. We offer a higher salary in line with qualifications and experience. 

www.dynatrace.com

Please consider, when submitting your CV, that due to the current health crisis related to COVID-19, in our Labs in Austria, we are currently limited in extending offers to residents outside the EU. We are keeping the situation under review and would adjust our position, should the restrictive measures be removed.

Benefits of becoming one of us:

International & diverse

We are a diverse, passionate and open-minded group of experts with a strong international mindset. Our diverse backgrounds, identities and perspectives is something we respect, appreciate and value highly.

Play time

We believe in active breaks from work. Thus, you'll find many options to get your mind off your tasks in our labs: from table tennis, ping pong and swings to game consoles and fully equipped gaming areas.

Swag & Goodies

We make sure that you can be the brand embassador you want to be with lots of cool Dynatrace swag. On top, we like to surprise you with little goodies or depending on the occasion, bigger thank yous.

Team spirit

We help each other, mentor each other and push each other to grow, fostering a unique culture of collaboration.

Computer glasses

Working on digital screens all day can take a strain on your eyes. To help you keep up your vision, we pay a contribution towards the costs of special computer glasses.

Regular team events

We strongly believe in celebrating our successes together and enjoy each other's company. We like to party, take trips, do sports or cook together – also remote but even more so in person.

Leading software

You will work on the latest technologies and innovations, and create value for millions of people worldwide with what you do.

Commuter benefits

You can choose between three options for your daily commute: reserving a parking spot at a small fee, a fully paid public transportation ticket or receiving a money voucher when selecting to commute by walk, scooter or bike.

Corporate responsibility

We care for the communities we are part of and give back whenever possible. We participate in charity actions as a company and encourage our teams to do so as well. And we shop local, organic and fair-trade.

Sabbatical

In need of a longer break to recharge your batteries, achieve some personal goals or try something new? Our Sabbatical program offers you a special working time model for a longer period off work.
Check out all our employee benefits here.