UX Researcher (m/f/x) - Senior to Principal level


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User Experience | User Research | Design | Communications | Technology | Complexity

Do you believe that research belongs to the core strategy of great UX? Are you convinced that successful product development is all about understanding users? Are you looking for teammates who appreciate open communication and face challenges together?

In a nutshell, User Experience Research helps reveal who Dynatrace users really are, their needs and expectations in regards of our product, and their actual customer journey with it. 
As an experienced UX Researcher you will join a global team of about 30 designers & researchers sitting across our R&D labs in Austria, Poland, Spain, and the United States.

About Dynatrace: 
We are a passionate and open-minded group of software enthusiasts. Together, we are global market leader in software intelligence.
By providing, analyzing, and automatically acting on data on how applications are performing in real-time — for example, crash reporting, server-side tracking, root-cause analysis to name a few — our full-stack monitoring platform helps our customers anticipate and resolve their software issues.
We have made it our mission to ensure that millions of people worldwide have an excellent user experience, made possible through a unique combination of observability, automation, and AI — all compacted into one cloud-based software intelligence platform.

Your role

  • Build and take ownership of the research process and roadmap, and work as a self-directed member of the UX Research team.
  • Further establish processes, methods, and tools as the internal demand for user research keeps growing.
  • Work and continuosly partner with global experience design teams, product managers, engineers, customer support representatives — and actual customers.
  • Conduct user tests, in-depth interviews, surveys, and behavioural analysis.
  • Analyze data from multiple sources, and most importantly draw and share back actionable insights from that.
  • Help teams define measurable experience metrics, indicators, and key results.

Your profile

  • You have solid experience and a demonstrated track record of setting up, leading, and contributing to UX research projects for software products (indicatively 6+ years at least) – ideally with both qualitative and quantitative research methods.
  • You have a few years of leadership experience (e.g. driving and leading topics, coordinating the work of small teams, etc.).
  • You have an high drive, ability to streamline conflicting interests, flexibility, and a dynamic mindset. 
  • You enjoy leading meetings and workshops, and holding presentations in English.

You will love this job if you

  • are convinced that UX research is a core part of any meaningful UX strategy.
  • strive to build data-informed understanding over wishes and wants.
  • you can proactively and concurrently work on tactical and strategical contributions. 
  • you have drive and you enjoy working in a fast-scaling environment. 
  • want to continuously refine your skills and grow within your craft.
When applying for this role please include a link to a brief portfolio showing a few selected commercial projects you worked on in the past — clearly outlining the problems and/or business opportunities taken on with your work, as well as your role and specific responsibilities as part of a multidisciplinary team. That should mostly touch on the process applied to find solutions and overcome challenges, rather than focusing just on visual polish and final deliverables.

Please kindly apply with both your resume and portfolio in English.
A cover letter would also be highly appreciated.

Join us now!

Due to legal reasons we are obliged to disclose the minimum salary for this position, which is EUR 60,000 gross per year (based on full-time). We offer a higher salary in line with qualifications and experience.

www.dynatrace.com

Please consider, when submitting your CV, that due to the current health crisis related to COVID-19, in our Labs in Austria, we are currently limited in extending offers to residents outside the EU. We are keeping the situation under review and would adjust our position, should the restrictive measures be removed.

Benefits of becoming one of us:

Commuter benefits

You can choose between different options for your daily commute, which may vary from lab to lab: reserving a parking spot at a small fee, a fully paid public transportation ticket or receiving a money voucher when selecting to commute by walk, scooter or bike.

Sports activities

You want to stay active? We got you! Join our running courses, yoga classes or other fitness activities and challenges, and get discounts to your local gym.

Team spirit

We help each other, mentor each other and push each other to grow, fostering a unique culture of collaboration.

Leading software

You will work on the latest technologies and innovations, and create value for millions of people worldwide with what you do.

Corporate responsibility

We care for the communities we are part of and give back whenever possible. We participate in charity actions as a company and encourage our teams to do so as well. And we shop local, organic and fair-trade.

Computer glasses

Working on digital screens all day can take a strain on your eyes. To help you keep up your vision, we pay a contribution towards the costs of special computer glasses.

Employee Stock Purchases Plan

Thanks to our special purchase plan for Dynatracers, you can purchase company stocks (NYSE:DT) at a discounted price twice a year and become a shareholder.

Regular team events

We strongly believe in celebrating our successes together and enjoy each other's company. We like to party, take trips, do sports or cook together – also remote but even more so in person.

Mental health

Staying healthy physically and mentally, is a huge priority for us. Next to many great sports activities, we are also continuously expanding our offering of coachings and workshops for your mental wellbeing.

Family support

From maternity and paternity leave as well as individual arrangements to a smooth return and flexible hours after your leave – we support you in both ventures, work and family.
Check out all our employee benefits here.

Any questions?
Feel free to contact us!

You are thinking about moving for your new job and need help?
Check out our relocation support.