UX Researcher (m/f/x) - Senior to Principal level


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User Experience | User Research | Design | Communications | Technology | Complexity

Do you believe that research belongs to the core strategy of great UX? Are you convinced that successful product development is all about understanding users? Are you looking for teammates who appreciate open communication and face challenges together?

In a nutshell, User Experience Research helps reveal who Dynatrace users really are, their needs and expectations in regards of our product, and their actual customer journey with it. 
As an experienced UX Researcher you will join a global team of about 30 designers & researchers sitting across our R&D labs in Austria, Poland, Spain, and the United States.

About Dynatrace: 
We are a passionate and open-minded group of software enthusiasts. Together, we are global market leader in software intelligence.
By providing, analyzing, and automatically acting on data on how applications are performing in real-time — for example, crash reporting, server-side tracking, root-cause analysis to name a few — our full-stack monitoring platform helps our customers anticipate and resolve their software issues.
We have made it our mission to ensure that millions of people worldwide have an excellent user experience, made possible through a unique combination of observability, automation, and AI — all compacted into one cloud-based software intelligence platform.

Your role

  • Build and take ownership of the research process and roadmap, and work as a self-directed member of the UX Research team.
  • Further establish processes, methods, and tools as the internal demand for user research keeps growing.
  • Work and continuosly partner with global experience design teams, product managers, engineers, customer support representatives — and actual customers.
  • Conduct user tests, in-depth interviews, surveys, and behavioural analysis.
  • Analyze data from multiple sources, and most importantly draw and share back actionable insights from that.
  • Help teams define measurable experience metrics, indicators, and key results.

Your profile

  • You have solid experience and a demonstrated track record of setting up, leading, and contributing to UX research projects for software products (indicatively 6+ years at least) – ideally with both qualitative and quantitative research methods.
  • You have a few years of leadership experience (e.g. driving and leading topics, coordinating the work of small teams, etc.).
  • You have an high drive, ability to streamline conflicting interests, flexibility, and a dynamic mindset. 
  • You enjoy leading meetings and workshops, and holding presentations in English.

You will love this job if you

  • are convinced that UX research is a core part of any meaningful UX strategy.
  • strive to build data-informed understanding over wishes and wants.
  • you can proactively and concurrently work on tactical and strategical contributions. 
  • you have drive and you enjoy working in a fast-scaling environment. 
  • want to continuously refine your skills and grow within your craft.
When applying for this role please include a link to a brief portfolio showing a few selected commercial projects you worked on in the past — clearly outlining the problems and/or business opportunities taken on with your work, as well as your role and specific responsibilities as part of a multidisciplinary team. That should mostly touch on the process applied to find solutions and overcome challenges, rather than focusing just on visual polish and final deliverables.

Please kindly apply with both your resume and portfolio in English.
A cover letter would also be highly appreciated.

Join us now!

Due to legal reasons we are obliged to disclose the minimum salary for this position, which is EUR 60,000 gross per year (based on full-time). We offer a higher salary in line with qualifications and experience.

www.dynatrace.com

Due to the Covid-19 pandemic and to keep our Dynatracers safe, we adapted to a hybrid working model (partly Home Office, partly at the Office). In the Post-Covid 19 reality, there will be the option to choose between a hybrid (mix of Remote Work and at the Office Work) or full onsite (at the office) working model.

Benefits of becoming one of us:

Mental health

Staying healthy physically and mentally, is a huge priority for us. Next to many great sports activities, we are also continuously expanding our offering of coachings and workshops for your mental wellbeing.

Relocation support

You are ready to pack your bags for us? Our relocation support team will make sure everything goes as smooth as possible. Followed by a great offering of German courses for you and your partner.

Autonomy Principle

Anyone at Dynatrace can trigger change. We live by the autonomy principle, which says that any person can make any decision, but they must first consult all of those who are impacted by it. You don't only have a voice but the power to act upon it.

Personal & Professional development

From conference & meet-up attendances to various internal training programs, e-learning courses, our Leadership Journey and the Dynatrace Learning Platform as well as support to get various certificates – we want you to stay on top of things and continue to develop.

Commuter benefits

You can choose between different options for your daily commute, which may vary from lab to lab: reserving a parking spot at a small fee, a fully paid public transportation ticket or receiving a money voucher when selecting to commute by walk, scooter or bike.

Team spirit

We help each other, mentor each other and push each other to grow, fostering a unique culture of collaboration.

Family support

From maternity and paternity leave as well as individual arrangements to a smooth return and flexible hours after your leave – we support you in both ventures, work and family.

Leading software

You will work on the latest technologies and innovations, and create value for millions of people worldwide with what you do.

Swag & Goodies

We make sure that you can be the brand embassador you want to be with lots of cool Dynatrace swag. On top, we like to surprise you with little goodies or depending on the occasion, bigger thank yous.

Innovation Days

Great ideas, deliverables, presentations, collaboration and lots of fun: That is our quarterly Innovation Days, in which you get to spend 24 hours on a project of your liking together with your colleagues and bring these ideas to life.
Check out all our employee benefits here.

Any questions?
Feel free to contact us!

You are thinking about moving for your new job and need help?
Check out our relocation support.